Leave a Review Agoda
Infuriating experience
I booked a room at Motel 6 for $40 on Agoda. There is a timer on the booking page that clearly says my rate is being held so long as I complete the booking within five minutes. I did. A few knifes later I get an email stating that my booking was canceled due to “an unforeseen technical error.” I went back to book the room again. Now the rate is $49. I had just barely enough to pay for the room at the $40 rate...a rate that was being held if I completed the order on time - which I did! I called customer service and (after about 15 minutes of arguing and begging) they finally agreed to compensate the difference in “agoda cash” which I could apply to the booking. Fine. So I went to make a new reservation, except on the check out page there was no option to apply the agoda cash. Turns out the property is a “pay at hotel” property, which evidently means I can’t apply agoda cash to it. So the $9 of agoda cash that they begrudgingly gave me when they screwed up does me NO GOOD anyway and doesn’t actually compensate me in any way. I still don’t have any way to pay the higher rate and I have no way to relocate to some other property. What a load of garbage! The site clearly guaranteed that rate if I completed the booking in time! And I did! I held up my end of the bargain, you should too! Never using agoda again and will be reporting this story through every agency I can think of and sharing it through every social forum I know. Bunch of garbage.Show lessBc032885
Developer Response
Thank you for the review. We always strive to provide a stable application for the ease of our users. Please email us at appsupport@agoda.com and advise us your concern. We'll look into it and assist you to the best that we can.Never again!
I will never book here in agoda! Just wasted my money, i asked them to at least change my booking date because my flight was cancelled. They don’t care they just told me that they didn’t get response yet from the hotel which i already called them and told me that its up to agoda because they didn’t get the money yet. I called the hotel they are ok to change the date but said it depends with agoda. It’s better guys to book directly to the hotel not in this site. They just take ur money and just put the blame to the hotel. I already send my documents to show them that my flight was changed but nothing happened, they never care! Worst worst worst ever! U don’t even deserve to get one star! 😡😡😡Show lessVina29
MONEY STEALERS
Well.... The facility was not appealing in person. Room had very little to no air flow. With the poor air quality (wildfires), the breathing air in the hotel was concerning to my health as I already suffer from asthma and environmental allergies. It was small, crammed, and stuffy. I was already beginning to experience an asthma flare up and allergy symptoms. Anyway, I ended up NOT staying there at all! I booked myself another hotel elsewhere. I wanted to get out of the hotel I had booked with Agoda so desperately that I even wasted more money than I had budgeted for. I don’t regret it. I do however regret booking through Agoda. The hotel was willing to refund me my money, BUT they couldn’t because I booked the rough a third party (Agoda). I still left knowing I wouldn’t get a refund. I tried to speak with Agoda customer service, but there was no way of getting through or getting someone to call me. Unfortunately, this is the first and last time I ever use Agoda! I will definitely not recommend Agota to anybody. And if I hear someone is trying to book through Agoda, I will definitely share with them my experience and convince them not to use Agoda!Show lessSe1002
Developer Response
Thank you for the review. To assist you with your inquiry, please email us at appsupport@agoda.com and provide us with your detailed request, together with the booking ID, guest name, email address, and phone number. We'll look into it for you. Thank you.Great app
Having downloaded a few of the other hotel apps I have found this to be the best easy to get round and to book, but what I would like to emphasise is there customer service, can not fault it at all, had to move holiday due to covid, the customer service was first class
They contacted the hotel and I got the holiday moved to my preferred dates a year later, did not take long at all was all
Sorted within 24hrs with no extra cost which I was expecting a bit, cannot fault and will use again to book in the future thank you
For your serviceShow lessStabba4565
Worst experience ever!! Don’t use agoda at all!!
I booked an hotel with a very good price, I chose to try this agoda thing for the first time, because it was a little bit cheaper. After a couple of days I received an email saying that I cancelled my reservation (Which I did not) and when I tried to contact them I never get a proper reply, just automatized emails telling me to book again. Of course, when I look the prices they were way more expensive and now I check and they are sold out. Don’t trust agoda with your travel plans, it totally ruined my trip, after getting all the arrangements, and of course they don’t even care or reply, or take care of you, if they made a mistake they should take care of it. Just be safe a don’t use this app, go with the companies that you know!Show lessbitemenor
Misleading pricing and no customer support
After one great experience with Agoda I then have a terrible experience. The hotel was advertised at 67% off.... great. However the Agoda discount price was EXACTLY the same as the hotel websites standard room rates. So no discount from Agoda on the price even though they advertised it was discounted.
Then I called up customer service through the Australia number in the app, and it went through to Expedia who said they don’t handle Agoda Enquiries and I’d have to call a number in the UK?!?
My advice, go ahead and use this app, but DOUBLE CHECK with the hotel’s own website that Agoda have applied a true discount rather than inflating the price and then discounting that figure! And remember, there’s no local customer support in Australia.Show lessTigInGozo
Developer Response
We are sorry to hear the unpleasant experience. Please e-mail your Agoda booking ID, request and your phone number to appsupport@agoda.com. We'll get back to you soon.Poor customer service and site issues
Booked a hotel and the booking went fine. Then got an email that there was an issue with the card used for booking. Re-entered the card details and got an error, tried another card and got the same error. Had me thinking I was on some phishing site that commits credit card fraud. Emailed customer service who then turned around and said my booking was confirmed. Only to get an email from the hotel through their site saying my credit card had an error, emailed the hotel that the booking was confirmed. Then woke up to an email saying Agoda canceled my booking because of card error. What’s even more lovelier is that the not so nice customer service email basically accused me of not having a valid card, a card with insufficient funds(eye roll), and that my card may not have the ability to be used in foreign areas. Funny cause I’ve been living overseas for the past 5 years with these same cards/accounts and used these cards that same day and to this day. Now I have to monitor for credit card fraud thanks to their inaccuraciesShow lessCrys31607
Developer Response
We are sorry to hear the unpleasant experience. Please e-mail your Agoda booking ID, request and your phone number to appsupport@agoda.com. We'll get back to you soon.One of the best hotel discount apps for Asia
Update: developer sorted the issue quite quickly, read the previous review. I’m still note sure about the flights section, will give it another try once the borders open up again
OLD REVIEW: I’ve been using Agoda for almost a decade, always been happy with their service...so when they added airlines, I jumped on it and bought ticket to Seoul. That was the worst decision, they use a 3rd party provider which complicates things to say the least. Even though the airline cancelled my flights 3 months back, I still have no confirmation of my refund...last email I got from them (2 weeks back) it says we will let you know between 2-4 months!!! That will be a whole 7 months I have them $1300.
Every time I call, I’m told they have no feedback from their partner....which obviously doesn’t fill me with confidence. The funny thing is, I booked a hotel at the same time and that’s been as painless as ever, the moment I called them explained the situation....I got a full refund, even though I had no cancellation policy.
Avoid booking a flight if you can, I will still recommend the hotel side.....if they a better partner for flights or go direct I would reconsider. Until then, fool me once shame on you, fool me twice shame on me.Show lessRajgeh3339
Developer Response
We are sorry to hear the unpleasant experience. Please e-mail your Agoda booking ID, request and your phone number to appsupport@agoda.com. We'll get back to you soon.Will NEVER use Agoda again!!!
My family planned a trip to Dallas. At the time we had no way of knowing that pretty much everything we were planning on doing was closed due to COVID-19. My husband called the hotel to cancel our reservation, but was told to contact the 3rd party booking company. Well it sure doesn’t tell you on Agoda’s website how hard it will be to contact them if there is a problem. I understand having restrictions but when it comes to the well-being of your customers that should ultimately come first. Why would a person want to travel to a place where pretty much all there is to do is to sit in a hotel room or risk contracting a virus. I would never recommend a company that is so heartless and uncaring to their so-called customers. Please thank twice before using this company. Once they have your money they are done with you.Show lessNBargas
Agoda lost its credibility
Please let this be a warning when booking on Agoda. Today I found out that Agoda doesn’t perform due diligence on the properties listed on their site. Nobody actually goes to the property to make sure it exists! I booked this property (Myna b307 Hamilo Place, Nasugbu, Batangas, Philippines) for my brother and another guest. Agoda sent me a confirmation number, and a receipt stating full payment for 2 nights. Went to the property based on the Agoda map but was told by the guards of Club Punta Fuego (where the supposed property was pinned), that Hamilo Place is about 9 kms away. So they drove to where the property is, and in fact it existed, only about 9 kms away from where it is on Agoda’s map. The receptionist couldn’t find my booking. I called Agoda and was told they will get in touch with their “hotel partner” who will get in touch with the property, then they’d call me back. They never called back but they sent an email saying they couldn’t reach the property. I replied asking what my guests should do? Agoda sent an apology email but never offered an alternative. Unacceptable and very unethical. I need my money back.Show lessacon.g
Developer Response
We are sorry to hear the unpleasant experience. Please e-mail your Agoda booking ID, request and your phone number to appsupport@agoda.com. We'll get back to you soon.
