Leave a Review Agoda
Hidden Fees and dishonest behaviour
It is a pity that agoda has gone downhill and is opting for negative tricks to ensure a costumer book through their app. They don’t inform you of extra taxes applied to certain hotels for what i can only assume is to make the “total price” seem lower than it actually is. Never expected such a dishonest scam. It’s not even much money, but it is the fact that they clearly cannot be trusted. Either that or they are unaware of the taxes and fees aplicable to the properties they offer us. Not really sure which is worse, they being dishonest or inept.
Pity, use to be happy booking with agoda but scamming companies, or inept ones, are to dangerous to trust with one’s travels. Travelers are often so vulnerable to scams, it is a pity to see we can’t even trust the travel agency of this dishonest app.Show lessAnotherReview2020
Major Product Bug, charged me wrongfully and no refund
If you login via phone number, instead of linking to your original account, Agoda will create a new account. I didn’t know this (since I have my phone number saved in my normal Agoda account). Made a booking that I later wanted to cancel. Could not find it for the life of me when I logged in. So I thought the booking didn’t go through. A month later the charge shows up on my credit card bill. I call Agoda and find out about this other account that I had no idea about and had no access to. Agoda would not refund me for the booking. Their client service is just call center somewhere overseas and they can’t make these decisions and would not escalate. I can’t talk to a real person who gave a crap. They don’t care about their customers. 0 stars if I could. Told all my friends too.Show less1stUse
Lancaster hotel in Mactan, Cebu Philippines
Very disappointing. Not safe, no wifi, no phone. The room is dirty and dilapidated. I have pictures to send. You should not call this a hotel. It is a dump. Toilet does not flush, and we have to go down to front desk to report and maintenance guy came and said he will fix it tomorrow. Not staying here another night. Not deserve a star at all. Agoda this place is in contrary to what you state in your website. NO WIFI at all. Not even a phone to call the front desk.
Where can I download my pictures of this place? Lancaster Hotel room C 413. Please respond, thank you.Show lessgajdhyuoihhfdka
SCAM BOOKING COMPANY - DO NOT USE!
SCAM BEWARE! They show photos of pools and amenities in listings that cost extra upon arriving at the hotel. When we complained they would not issue a refund. I will be disputing the charge with my credit card company but I will never use them again and would advise no one else use them. How would you feel to view pictures of a pool with a listing and, upon check-in, the hotel wants to charge you extra money. Horrible bait and switch scam don’t fall for it! ZERO customer service and after traveling to Vietnam, Thailand, Mexico and countries all over I’ve never ever booked a room with a pool then have to pay extra for it! Reporting to BBB but probably will never see our money back. Horrible experience on vacation.
Update: they respond with standard automated reply - it serves nothing and they do nothing, it’s just for show on their reviews, pathetic!!!Show lesshbh330
Hotel 🏨
I hope to have the lowest rating every time like todaytutti b
AGODA APP
Great app, amazing way to find cheap places last minute. Around 90% of the time it has been the cheapest app I’ve used when back packing through Japan with my friend. When I made an error with my booking and called them for help they were really helpful in sorting the issue quickly and efficiently. Just make sure you click to the final page to check the exact price as it’s quite often slightly more than advertised on the first page, but still usually the cheapest compared to other sites.Show lessEm..X
Booking cancellation
They have cancelled my booking because of a fully booked reservation right before the busiest time of the year and now I am left without a place and need to pay double anywhere else. They overbook hotels, so you might be the unlucky one whose booking will be canceled.
They also accuse of the hotel instead, although when I contact the hotel they said it’s very common with Agoda bookings.
Very poor customer service.Show lessNymrl
Developer Response
Please e-mail your Agoda booking ID using the registered email, lead guest name, phone number, and your request to appsupport@agoda.com. We'll get back to you soon.Not recommended at all
I don’t recommend Agoda as it’s not that legit as it seems to be, I had an issue last night where I had booked two nights in a hotel in Abu Dhabi - UAE and the app has confirmed and amount has be deducted from my credit card then after few minutes I was surprised by an email from Agoda claiming that a tech error had happened and the booking didn’t go through and the amount which has been deducted will be returned but it may take 30 days !!! So I tried again to look into the same hotel I booked in and found that the price has raised up for no reason for the same offer !!! And this all was just in minutes. So it didn’t go well at all.
But the other big issue which I faced with them and it’s totally linked to them is that my credit card details was stolen (while I was booking using their mobile app where these transaction should be more secured) so I was surprised that after 3 or 4 hours my credit card was used to buy stuff online it was bought from “Estee lauder online” !!!! So I had to block my credit card and report this transaction with my bank to run an investigation about it.
So it’s not legit at all !!!!Show lessTambi Ishak
Developer Response
Please e-mail your Agoda booking ID using the registered email, lead guest name, phone number, and your request to appsupport@agoda.com. We'll get back to you soon.Strongly do not recommended
The app is poorly developed and has misleading information. I confronted a very bad experience that the app’s hotel address area is totally different from the real address of the hotel, showing on map in zone 1, but actually in zone 2 of London. The hotel told me they asked the app to change it three months ago. I believe I am not the only on suffering this. When I complained to agoda’s customer service, they just calmly kick me as a ball around without saying a sorry even when they realise their app still shows the wrong address when we were talking and the hotel told them so three months ago. They tried their best effort to let the conversation not touch the ignorance and the wrong information they put online. They just tried to confuse customer and mislead the conversation to other directions like “have anyone sent you address out of our app, your in-app conversation did not talk about this, you can contact the hotel to resolve it…” Thus, I am sure they are irresponsible and does not care for customers. Even in the BEST case, they have poorly trained and not professional CS.Show lessGluke_D
Developer Response
Please e-mail your Agoda booking ID using the registered email, lead guest name, phone number, and your request to appsupport@agoda.com. We'll get back to you soon.Forced cancellation three days before the trip
So i got an email 5 days before the stay saying that my credit card did not go through (which the same card had no problem on another website when I booked it later). They said that I need to redo my payment within 44 hours to avoid booking cancellation, they also gave me a link to redo my payment. My card didn’t go through again, after a few attempts, the link showed “Sorry, this link has expired and can no longer be used to pay for this booking". So I went back to the app, there is no place in the app that I can redo the payment to avoid cancellation, the app said that you need to open the link (which was expired) that was sent to your email in order to pay. So that was a bug in the app. I tried contacting agoda customer service and got no respond, I tried calling the hotel and no one spoke English. Then I received an email from agoda saying that my booking was cancelled because I did not made the payment on time. I ended up needing to book another hotel three days before my stay, which the choices left for me were pricy hotels and bad locations. So yea, no more agoda for me.Show lessHana Ling
Developer Response
Please e-mail your Agoda booking ID using the registered email, lead guest name, phone number, and your request to appsupport@agoda.com. We'll get back to you soon.
