Leave a Review Agoda
FRAUD app and Company
Dont danlow the ap and dont open accounts in Agoda. App is terrible and unfriendly to use. One stat is to much for such app.
I listed my property and had real problems since the first booking. The app didn’t notified me for the reservation, even through i had chooses to be booked only by request and not instant booking. I compensated in cash those customer with the idea that for sure I will get paid back form Agoda. But Agoda didn’t paid me back even through have already past 2 months.
Customer Suportservice is awful 🥵. They lied and make me wait for two months, and still didn’t got a solution. Now that they don’t have other lies to say, the online customer service its always “outside the operation hours” probably must have blocked the service for my IP 🥵🥵.Show lessrexh ina
A complete pile of an app
I picked up this app at the suggestion of a traveler that had just come through Southeast Asia. In the last 4 days I have worked with it to make two reservations and both of them have gone horribly wrong. Hosts are asking for money through 3rd part apps even after I provided my credit card number for a non refundable deposit to agoda. Hosts send me messages randomly whenever they have something to add instead of composing a complete mesage for me. Neither host answered questions about the accomodation. One host kept telling me that I had done things wrong and that I needed to cancel the booking and rebook through booking dot com. Calling customer service was no help- the representative actually told me to click the external link and pay (after my non-refundable boocking) via the 3rd party.
Stay far, far away from agoda and this app!Show lessMixter E
Unethical billing practices!
Terrible service!!! I looked at the reviews, saw my price, booked online and I was charged $30 more than the advertised price, although the site said “taxes and fees included” on my final price. It also said “you will pay at the property” and “Book Now. Pay at hotel.”
My bank put my business debit card on hold because the transaction was run out of the ordinary from Bangkok, and also there was a $300 charge on my card that I was never told about and did not authorize. Well, the card was blocked. The transaction did not go through. And my wife, myself, and my 2 year old were outside the apartments in a big city for 1 hour while I was on a text exchange with customer service, who contacted the facility manager. The manager called me and would not let me in because they could not authorize the hold, which was blocked on my card at my out of state bank that I could not contact until the next day. Security was parked outside with his flashers on while we waited the last 20 mins. Embarrassing and frightening. Frustrating and hidden charges. I was left with my family and I having to go out of town to stay with extended family who had to stay up late to accommodate us. Never again.Show lessKofi81
Developer Response
We are sorry to hear the unpleasant experience. Please e-mail your Agoda booking ID using the registered email, lead guest name, phone number, and your request to appsupport@agoda.com. We'll get back to you soon.Second yr w Agoda in Vietnam
Second year in Vietnam, second year using Agoda. Very easy to navigate for hotels availability and price. Hotel pics on Agoda really help with my decision. Easy to book/reserve as well. Minor drawback, it only includes hotels which are registered with Agoda, I assume for a fee. So the area where I stay, only 2/3 or 1/2 of the local hotels are listed, probably because not all hotels willing to pay the fee. But if you know what hotel you want, and you want Agoda one stop shop reservation, you can enter the hotel name on Agoda to search and reserve.Show lesskhoi7020
Horror show
Despite booking and receiving a confirmation over 3 months in advance, my accomodation had been double booked as Agoda had used an outdated email address when contacting the property. Left with no place to stay and two young children I was organised alternative accomodation - where I ended up having to make up my own mattress and sleep on the floor in a lower standard accomodation over half an hour away from my original booking. Unfortunately, due to the situation and lack of notice I was in no position to refuse the offer. Agoda “generously” offered me $3 in Agoda money as compensation for my inconvenience. Ruined my weekend away, caused my daughters and myself a great deal of stress and did not even cover my additional travel costs not to mention the ridiculous accomodation. I won’t use this organisation again - and I suggest others don’t either!Show lessBJ1376
Developer Response
Please e-mail your Agoda booking ID using the registered email, lead guest name, phone number, and your request to appsupport@agoda.com. We'll get back to you soon.BEWARE: Make sure to screenshot ALL steps before confirming booking
1) Twice now, I have booked for accomodation with breakfast. with the IPad/Mobile app and I get the confirmation WITHOUT BREAKFAST.
2) The discounts they sent me by email have not been not applied to my bookings or the promotions that are in my account
3j The interface just jumps straight without confirmation especially if you have a saved card. So there is no time to review your booking..
4) Advertised or listed discounts or options are inconsistent with the final booking.
I have been a long standing Agoda customer, and have been very happy in the past.
Within the past few months,these apps are now giving me grief. They seem to have been built like a scam with huge inconsistencies.
Be aware It’s may be hard to cancel because the booking may have a no refund policy. Very very disappointed recently.
Customer Service will have no clue on what happened in the app.
If you do book through these apps, make sure to take screenshots, BUT still this will NOT guarantee you a solution. I have provided screenshots in the past and customer service wipes their hands off any possible glitches. I am now writing this review after the second 'glitch '.
It looks like the other negative reviews are consistent to my recent experiences.Show lessKittyLuke
Easy to use and very competitive prices
Love using Agoda to book hotels, they have great rates and a large variety of hotels to choose from💯❤️ will definitely be using this app for the rest of my bookingsTavita123
Lie customers
Hidden fee. Extra fee is not shown when shopping a hotel to make the hotel to be cheaper on this app comparing with other app. It is hard to write a review on this app to be posted. Your review on this app must be reviewed by Agoda and may never posted if Agoda reject when your issue is related to Agoda too. Never admit Agoda false and always through issues to others that costs a problem. This app is not on customers side. Quick reply, but no real resolution to be resolved. If you book this app and pay up front, you will never be refund; even though, it is not your false after booking. If refund, booking fee remaining kept. Better to stay a way this app. If you book on this app, only book for one night. Don’t ever book more nights on this app. If you failed to arrive the first night, all booking nights will be cancelled and no refund to be given. It makes no sense to cancel all booking nights when paid upfront and fail to arrive a first night. The posted room on the app may not the same picture room at the hotel. Better to see in person before booking on the app.Show lessvirak song
Customer Service is the worst
I used this app to book a hotel in Brussels from US and even tho the transaction was in US dollars, it went through as GBR (pound sterling) in the system. Because of this glitch in the system I was automatically charged international fees by my bank and this is just absurd. I have booked before with another card and have never being charged international fees (even though the card has international transaction fees).
I contacted their customer service and they refuse to credit back the 3% in fees because it has something to do with the bank when it is actually the apps fault for classifying the transaction in GBR (my bank directed me to talk with the company).
I sent pictures as proof and the only transaction made that day shows agoda and the fee only. And they are not even understanding that it was the only transaction done on that car in 1 day plus it shows that the fee was based on the merchant, in this case agoda.
Won’t be booking with them ever again. Their representative Ken/Camille were not even understanding of the situation and provided the worst customer service. Now I gotta eat the fee because of the app and their unwillingness to understand and help.Show lessfeliu12345788
CHEAT. Don’t use this app. They Cheat.
I searched for hotel in Ho Chi Minh for April 2-3 before my visit on March 31 when I was still in Hong Kong. For some reason this app pops up and offers me a “super-deal” and I gladly accept this deal without a detailed reading. Now here comes the CHEATING, the date is not April 2-3 but March 31-April 1. I have no way of visiting this hotel because I was in Hong Kong ! I called several times to Agoda and this hotel refused any negotiation regarding of the refund of my lost. I work in Internet Marketing industry, I suddenly realize that I have become a victim of a designed scheme of internet marketing cheating. They buy advertising banner for very different dates and decoy customers with a good deal and in reality customers have no way of living in this hotel. This trick is just a blatant cheat and Agoda customer service promised to look into it with promise of emails but I got no single email so far. This is such a breach of decency of business. Don’t trust Agoda, use Booking instead.Show lessJoshuaGoodmanIowa
