Leave a Review talabat
No help once so ever and not working accounts
Talabat is amazing it works fine and has many stores and shops available but the account I own isn’t working and the help center isn’t doing anything nor helping I quit trying to get my account back so I decided to delete talabat forever and I don’t plane on downloading talabat ever again my honest review would be 0 stars or 1 but I will rate 2 stars because of how talabat is working and is great if you have an acc that is working but trust me it isn’t worth a hype going to get ur own order is so much better to be honest and I will never change my mind talabat isn’t working at this point and many accounts and not working now and soon more will too I did nothing yet it say “you can not order for the terms of use” and I barely did anything talabat is such a scam go get your orders instead of ordering from talabat its not worth it i swearShow lessno thing:)
Developer Response
Hey there. Thanks for choosing Talabat. That sounds like a tech issue, but we're here to help you through it. Please send us an email at social@talabat.com and we'll help you resolve the problem.Bad service
I have been using talabat/carriage for many years with frequent orders/week (sometimes daily). I had an issue with a driver recently and my order was cancelled after I had received and paid for it so I contacted customer services to let them know and explained the issue but didn’t file a complaint as I didn’t want the driver to get in trouble for the misunderstanding that had occurred. For the next few days I was unable to order anything else on both talabat or carriage, I contacted 2 agents in the customers services to finally find out that my account has been blocked for “violating terms and condition of use” I wrote them an email with the address provided by one of the agents and the response was along the lines of “sorry for the inconvenience we hope we don’t lose you as a customer but your account will not be unblocked” no explanation or any information about the issue. Thankfully there are many other good food delievery services that doesn’t cost as much either. Make sure that you don’t have any money on the app too as they “can’t help you and are sorry for the inconvenience” if you get blocked.Show lessEm the senior
Developer Response
Hey there. Thanks for choosing Talabat. That sounds like a tech issue, but we're here to help you through it. Please send us an email at social@talabat.com and we'll help you resolve the problem.I have been ROBBED
Apparently if you don’t rise a complaint of a missing item in your order during the first 3 hours of receiving it you CANNOT get a refund! This is clearly theft no matter how you look at it. like if i was in a situation where I’m unable to check the items in my order during the first 3 hours of receiving it my chance to file a complaint is gone!! & if the rider is not from TALABAT app how do you know whether I received it at all???? No one from talabat calls me to check if the order arrived! ….& if its possible for me to rise a complaint ONLY during the first 3 hours, then why is the complaint feature for missing items STILL there after the first 3 hours??? Whats the point of it??
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This policy of raising a complaint only within the first 3 hours of receiving the order is MANDATORY & customers should at least be informed/notified of it EVERY TIME THEY CHECK OUT why do i only see notifications of subscription AD when I’m not the least bit interested in it??? So many things don’t make any senseShow lessBdgxushhBDYSHBB
Developer Response
Hello there. Your experience is our top priority and we understand your frustration. Please get in touch with us at socialmedia1@talabat.com so that we can resolve this immediately. We look forward to hearing from you.Great service
Talabat provides great services, their drivers, everything, except for some restaurants prices are higher on Talabat than at restaurant it self.Ghostْ
Developer Response
Thank you for your encouraging words :) Please get in touch at socialmedia1@talabat.com to let us know which restaurant you faced this issue with and we'll take steps to solve this. Looking forward to hearing from you.Okay app, need better UI and quality of life.
Biggest problems with app had to do with an overly complicated UI and slimy business practice. No search bar on most tabs makes checking for certain things harder. One example would be the “pickup” tab, why does it sort from closest businesses to farthest but have gaps in between with random stores that are FARTHER, is it a app bug or ad placements?? There are many other quality of life issues that should be assessed and tested. Also it’s really annoying and kinda slimy that when refunds are given, it is converted to store credit and NOT refunded to original card payment… like why? Due to this you need the exact amount on your next order or they FORCE you to use “Benefit”, a third party site that sets up a payment option with your credit card. Why do I have to use this sketchy company to use my store credit (talabat wallet)? I can rant on about quality of life updates, like location sharing on talabat not an option for some reason on the app, and so on.Show lessFrostySkate
Developer Response
Hello there, we understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at Socialmedia1@talabat.com.Worst Application Ever, Even uglier customer service
I registered with Talabat, and while placing my first order and trying to check out, my account got blocked. I went back and forth with their technical support for two days straight to find out why my account got blocked, and all what they say is I violated the terms and conditions, but no one is able to tell what terms and conditions that were violated. They just refer you to the site terms and conditions. I did not even place a single order yet, so what terms and conditions were violated without even placing an order. I did hear a lot about horror stories with Talabat, they are famous with blocking accounts without any explanation, talk about customer service!!! On the bright side, I’m glad to find out how terrible this company is before I place any orders with them. Imagine if I had to complain about a product or a service, they would probably sue me LOL RIP TalabatShow lessVery disappointing customer
Developer Response
Hello there. Your experience is our top priority and we understand your frustration. Please get in touch with us at socialmedia1@talabat.com so that we can resolve this immediately. We look forward to hearing from you.Talabat
Talabat is the best place to prefer your food the drivers deserve an advance and they bring it very quicklymadihadrama2020
Developer Response
Hi there! Thank you for your positive review. We're thrilled that you like our app.Terrible application
Outdated. Poorly designed application. Confusing and too much going on. Needs to be simplified and more user friendly.Jaymie from dubai.
Developer Response
Hi there, Jaymie. Thanks for choosing Talabat and for your suggestion, which we have noted. If you'd like to elaborate, please email us at socialmedia1@talabat.comthey seem like done bother at all!
We had been ordering with them for every day for almost 7 weeks and honestly we had been traveling to couple of different countries and staying for couple of weeks and therefore used food delivery services in different parts of world, by far Talabat is the most expensive one which doesn’t give the flying F about customers!!!!! I think they even don’t read your complaints! They have prefix messages which either machine or someone would forward it in reply to your complaint. Those replies are uniform!!!! They are nonsense and obviously they don’t care…. As long as they charge you for their really bad service.
Refund system is absolutely horrible! It’s not refunded at all you need to give them your credit card info so they refund you a fraction of what you paid and was not delivered!
In a moslem county this is stealing in day light and highway rubbery… I’m very disappointed….
We have lived in UAE since 2006 and since pandemic needed to stay out of UAE for longer periods for work. Seems like customer service is nothing like what it used to be. It is very shameful… goodbye good days of halal and haram and respect in UAE!Show lesspar Jo
Developer Response
Hi, there. Your experience is our top priority and we understand your frustration. Please get in touch at Socialmedia1@talabat.com and we'll follow up on your issue immediately. We look forward to hearing from you.Food
I love talabat and the food is amazingSadia safi
Developer Response
Hi Sadia! Thank you for your positive review. We're thrilled that you like our app.
