Won’t link
I made a reservation for hotel, park, and dinner online on my computer. I have confirmation email for everything. To help me when I’m at the park I downloaded the app logged in using same email and according to the app I have no reservation for anything. I can’t purchase ride n reserve any where.
I plan ahead it reduces stress for me and my kid. So not being able to see every reservation in one spot is stressful and annoying.
Also I try add ticket and pass and I never received and order number only a confirmation one. They are making it way more difficult then it need to be.
I plan ahead it reduces stress for me and my kid. So not being able to see every reservation in one spot is stressful and annoying.
Also I try add ticket and pass and I never received and order number only a confirmation one. They are making it way more difficult then it need to be.
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Needs better integration with annual passes
I have added 3 annual passes (myself, wife, and kid) to the app. When making reservations for visits, why does the app not automatically know what my annual pass numbers are? I have to ‘copy’ the numbers from notes and ‘paste’ them into the app as I’m configuring the reservation. That is very error prone. I don’t understand why that field wouldn’t just allow me to choose one of the annual passes already stored in the app.
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Some things were really inconvenient
We had a lot of fun. We didn’t know until we got there that they do not take cash. We only brought cash. They also require you to use your phone for just about everything. If your phone dies you are screwed. Lots and lots and lots of walking and waiting so be aware of that and how well your kiddos can cope.
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I love this app
I have been wanting to go to lego land since I was super little and now I know what to expect when I go!
Mostly helpful
It was really helpful to build a schedule for the day and check off the activities as we did them. Oddly, the checked off items appeared first, so we had to scroll down to the next action item. Also, we couldn’t plan our visit the day before very well as everything in the app reads CLOSED after park hours. So there’s no concept of what might reopen in the morning or stay closed due to seasonal maintenance. Would be helpful to replace this with “opens at XX time”. Same with rides that won’t open straight up at park opening- a number of rides don’t open straight up at park opening. We planned our day to start at one in particular (expecting it would have a long wait all day) and we were told it wasn’t opening for another hour. I wish the app had told us that - we could have planned better. Never did make jt back to that ride.
It would be so helpful to have Menus attached to the restaurant event so we can know for sure what we want before getting to the restaurant.
It would also help if the digital park map had text descriptions the way the paper map does, to help show where you are and what direction you are facing. The “walk to” feature was fantastic!! That was the best part of the app.
It would be so helpful to have Menus attached to the restaurant event so we can know for sure what we want before getting to the restaurant.
It would also help if the digital park map had text descriptions the way the paper map does, to help show where you are and what direction you are facing. The “walk to” feature was fantastic!! That was the best part of the app.
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Staff
All the staff was so helpful and amazing! Thank you to everyone on our first trip to Legoland. We will be coming back!
Wait times are inaccurate
It’s hard to plan your day when the wait times are inaccurate.
Incorrect wait times
On the app, it said Emmett’s flying adventure had a 20 minute wait….. it was 60 minutes exactly. Wayyyyy off. Please ask staff to update.
Wait times are not accurate
At least today the wait times are horribly inaccurate. We’ve been waiting in line bc a ride said 15 Min wait and it’s at least double that
Legoland
When I went to Legoland I used the app to look at the times of the rides at Legoland nothing happened and I was at the Legoland park. The app says wait times are not available. Please fix this.
