Leave a Review Busch Gardens
Latest update ruins app
After the latest update, the app has become the opposite of user friendly. It’s easier now just to use google and go to the Busch gardens website. Very frustrating and disappointing. Maybe they’ll fix it.Desdes4ev
Blessed to live in Tampa Bay
Busch Gardens is one of the top reasons to enjoy life in Tampa Bay. Never a dull moment, the roller coasters the animals, train ride, catching one of the awesome shows or just relaxing around the water and watching uncaged wild humans go by, never a dull moment...lol... Busch Gardens keep RockinVoice off Thunder FM
I can’t believe this
I can’t believe they literally lied about the time of the rides I’m now waiting and I came here at 5 or 4 and. I’m probably gonna go on one ride for the whole day they made the line to long it is not fair how they are gonna make us wait for a long time just to go on one ride for the whole day?! The app is good but I don’t like the fact that they made me wait so long for nothing I already had to drive here 3 hours?! Not cool and the fact that sometimes they stop the ride and make you wait more
This one lady waited so long and they said she had to come a again cause they closed it’s not the workers fault just a little bit but it’s mostly the manger THEY NEED TO FIX THIS NOW AND THE ONLY PEOPLE WHO CAN MOSTLY HELP IS YOU GUYS THE MORE WE FIGHT FOR OUR RIGHTS THE MORE WE GET CLOSER TO THE RIDES i hope this review helped ty♥️♥️♥️Show lessitsjustnavea
Developer Response
Thanks for the feedback, itsjustnavea, and sorry for your frustration. We're continually working to improve both our app and our in-park experience, so hopefully both will be better on your next visit.Can’t log in
I haven’t been able to log into the app for months. I have to use the internet. Can someone fix this issueLesly Erin
Can’t add my kids passes
I can’t add my kids passes to my account because we were grandfathered into the silver pass. But I can’t create an account for them either because they’re under 13. Even worse, I can’t add them to my apple wallet!!!!! I want easy access to ALL my passes in one place! If I can’t add them to my BG App make it so I can add them to my wallet!!!!!!!!!!!!!Show lessJezzabella32
Wait times
It had everything needed but would love a wait time like the old app, it’ll be helpful instead of walking to the other side of the park to find out if it’s open or not. Or even if the line is gonna be long or not. Otherwise really helpful_itzbabygirl_
Bring back wait times
While I love that the updated version has ease of access to our passes pleaaaaaaase bring back wait times/ride closure updates to the app. It was super helpful with planning our day around the park.MrsNoxious
Can’t store annual pass in app
I find it disappointing reading reviews from 5, 7, and even 10 years ago the same issues haven’t been resolved. I just bought season passes for the family and I can’t even bring them up in the app. You’ll have to go to an external webpage, log in EVERYTIME (first save login info) and then you can see your passes. BUT WAIT, you have to either create an account, or log in with your season pass number. I create an account with my email - which I will always remember but I can’t add my passes to it. I can log in using my pass number, but I have to have my physical pass in hand to read from because I am not going to remember that 16 digit number. Either way, it is still not connected to the app itself so anytime you want to use it you have to go back to the web page. Your IT department could probably Google how to link that info.Show lessBhenry17
Developer Response
Thanks for the feedback, Bhenry17, and sorry for the frustration. If you've purchased your passes through your SeaWorld account, they should show up in the app. Unfortunately, today, if they weren't purchased through your account, we cannot link them into your app. Adding the ability for guests to be able to link passes to their accounts is something that we are looking into.This app is frustrating
Even though the old app wasn’t very reliable with the wait times being accurate, you could kinda guess what the wait times would be before getting there. I live an hour away and consider this my home park. Ever since the new app has come out I haven’t gone in what feels like months. I’m not driving an hour to wait in hour long lines when I could go the following day and it be empty. My annual pass is useless until wait times are added to the app. Please add them soon.Show lessWolfePackGaming
Some ideas
I absolutely love this app! I got the pleasure to beta test this app and fix some bugs; and this is an amazing app and is super convenient to people who missed the physical maps.
I love how you can check out the events and follow the interactive map. I have a suggestion for the map however; for each season, if the map had optional seasonal DLC add-on skins that you could apply to the map for each holiday or season, that would be pretty neat. Also have mini games on the map; like for Christmas town, find an amount of presents to get points that you can use to redeem certain items at a gift shop or something.
On the business side of things, I would like to be able to scan a previously bought photo key card, pass, membership, etc. (instead of rebuying on the app) so I don’t have to constantly carry it in my wallet.
Other than that, this app is really cool and pretty ahead of it’s time! Keep the good work going!Show lessBrad Wenschlag
