Leave a Review Eurostar Trains
Quick & easy
From iPhone booked round trip; was easy to select based on price & schedule. Seats secured for me automatically - nice touch! This will be my first ride on EuroStar & am very much looking forward to it!KColman
Excellent app
Easy to use.Sameo444
Developer Response
Many thanks for the kind words. Thank you for the feedback. We really appreciate you taking the time to let us know. Have a wonderful time on Eurostar. Mark 👊Awesome
First time using this service & it was very easy. This app is straight to the point and covers all the needed pieces of information for desired & acquired trips. Easy view, print or add tickets to Apple wallet.Courtney Madison
Suitable only for some Functions
This app is great for online tickets and entertainment on the train but when it comes to making bookings it is more straightforward to go to an agent. In my experience the app timetable is sometimes out of date.DellaMJ
Developer Response
Thank you for the feedback. We appreciate you taking the time to let us know. The train times and prices in the app are the same as our website. I’d be keen to understand where we can improve this for you. Regards. MarkGreat app, user friendly
Very useful when traveling on Eurostar, the pass is on the phone, just have to pull up the ticket and off you go.Dciphoner
A happy camper
Totally love this app. Much easier than the website to book & check other journeys.BuntyKnowsBest
Developer Response
Awesome. Thank you for your kind feedback. Have a spectacular trip on Eurostar. Mark 👊Streamlined
Clean and quick, no hesitation or ambiguity. Would have been nice to put in some useful tips for seats and services for novices.mgprichard
Developer Response
Thank you for the kind review. We appreciate the feedback and will take your comments on board. We wish you a wonderful trip on 🚄Eurostar. Mark 👊Watch the dates
I recently booked a ticket and selected a date for travel in my search....it does not automatically take you to the correct date in the results list and you might accidentally book on the wrong date if you don’t change it. And unless you booked a changeable fare you’ll be stuck with a change fee to fix it. 😂 that’s what happened to me. There ought to be a 24 hr change option...or even a 1hr change option since I discovered right away but only way to correct was a change fee. Otherwise this app is really nice and convenient option for ticket details and use while on the train.Show lessaptlh
Developer Response
Thank you for letting us know. We have found a bug that caused this and are urgently updating the app week. Please speak to our customer service team via the help and feedback from on the app who will be able to assist you. Regards. MarkBug not fixed, resulted in $79 fee
Was surprised to see other reviews about being charged a change fee after a bug in the app resulted in people’s tickets being booked for the day prior. The same thing just happened to me and support was unwilling to acknowledge the problem nor return the fee. I’m disputing but everyone I’ve reached says that they have no discretion over fees that may have resulted from an app malfunction. Apple should remove this app from the store until it is fixed and no longer misleading consumers, or at least Eurostar provides service to remediate the app errorShow lessBobloblaw99
Developer Response
Thank you for your feedback. We have fixed this bug and are rushing a release through for next week. We apologise for any inconvenience this has caused you. Please use the feedback form in the app and our contact centre team will be able to assist you. Regards. MarkSo easy and user-friendly
This app is so easy to use and extremely user friendly.biztravellerabc
Developer Response
That’s awesome to hear, thank you for the kind words. Have the best time on 🚄Eurostar. Mark
