Leave a Review Ent Mobile Banking
Once again…not working
This app constantly has issues. Currently, the app is giving me an error reading telling me that it cannot display any of my transactions. It’s been telling me this for hours today. Usually the problem is the app making me sign in every single time I need to look at it which is at least a couple times per day. That’s very frustrating when I have the face recognition. Let’s get this app up to standards.Show lessAdonis71!
Irritating
Added an outside account for transfers to my other bank account. Took 3 days to verify but will only allow me to select to transfer from outside account when I need the transfer going the other way. I have most of my auto pay bills on my outside account and need to put money into it from my ent account!!! Why be able to add an account if you have to input information and verify account AGAIN to do what needs done instead of making that account able to be selected in either direction!!!Show lesslmiller1900
New update wrecked linked accounts
After the new update, I can’t switch accounts from my main account anymore. After being forced to change password it says “accounts deleted”
Why mess with our money? I needed to pay bills off my biz account and literally can’t access it.ShushDeOso
Lots of features!
Coming from a pretty limited digital bank to ENT I didn’t expect the app to have so many convenient controls and features. So far I really like it! No complaints, so I’m giving it 5 stars for its dependability and convenient features.
I also have a few suggestions for the future.
-Money insights built into the app. I see there is a separate “lite” app for insights but it would be nice to have it integrated so you aren’t having to flip between two apps to check your spending habits. Or at least have a button inside the regular ENT app that opens it up so it can be easily and naturally accessed.
- UI update. The app works really well but it has a bit of an outdated look and feel. I think it could do with a nice, updated refresh to look more current and competitive with other institutions.
- Support to link with more banks. I notice it is pretty limited on how many banks you can link to it in ENT’s app as well as how many outside institutions or apps can instantly link with ENT on their end. It would be nice if more were compatible so you don’t have to manually link with the routing and account number each time. And my online bank is also not supported in ENT’s own app.
- Zelle integration within the app to send money to friend/familyShow lessLee Antonyo
Developer Response
Thank you for your kind review! We have a full version of Money Insight available within Online Banking. The link is within the main menu :) Please let us know what bank you are unable to link to and whether you are referring to Money Insight or as a transfer source/destination. Contact our eServices team at 719-550-6805 and we'd be happy to dig into that deeper with you!Update glitch fixed.
A few days ago it seemed like everyone was having issues with the newest update, I left a review asking for help, I got a reply and my app was back to normal within a day! Great customer service! Thank you!SugarRushCandy
Favorite Banking app of all time
Ent has become my favorite financial institution and now it’s app is right there in the same ‘excellent’ column. No other money institution has the same ease of use or set up as Ent. I have tried to set up other bank’s mobile apps on my iPad, but they all require use of a cell phone to confirm the set up. Hate to break it to them, but some of us actually live in remote areas that do not have cell service. Ent has a work around for that eventuality. Bless them. The app is also very easy to use and changes in my balance are nearly instantaneous. Also, the one time I had to call support, the phone was answered on the the second ring....by a real human! Amazing. I can not recommend both Ent Credit Union and the mobile app more strongly. Well done, dear developers. 👍Show lessNew friend.
Developer Response
Thank you for your kind review!Worthless for making mobile deposits
It’s next to impossible to deposit a check with this app. Either it can’t read the check or the check photo is outside the lines. Yesterday I thought I finally made a successful mobile deposit because it appeared to go through. Alas, this morning I received an email to redeposit the check. I ended up going to the bank to redeposit the check. What’s the point of having the app if it doesn’t work??Show lessDumbapp.
Love the Ent app!
I use this app to check my balances, transfer money, use Money Insight, and deposit checks. I love Money Insight to help me keep an eye on my budget and other financial accounts. It is a great tool to have and see everything in one place!Bree S..
Bill pay system is horrible
The last bill pay system was perfect! You could track your payments and view history to each company easily. This new bill pay system doesn’t allow you to do that conveniently. You have to go back to each month and then go back to the payments. Please bring the history list backTaunua
Developer Response
Thank you for your feedback. You can view bill payment history by clicking "View More" under Recent Payments. If you'd like to view history for any biller individually, you can select "Manage Payees" choose the Payee you wish to view, and then select Payee Activity.App
Great app! I am able to do nearly all of my banking business. It's easy to navigate and do my banking quickly.
Ent is great! Greatly appreciate their service and banking services. The employees are about customer service!1999 Trans Am 30th
