Opening a checking account
So I wanted a savings and checking but instead of telling me that you were not going to open the checking you just trued to open a 2nd savings account hopefully soon you will have my full business
To many issues as this app falls apart.
This app has gone from a decent useful app that you could use for checking you account and possibly paying bills and other financial stuff to a nightmare of a hassle to just log in to check your balances and transactions, if that information is even available from their servers when you do manage to log in. Complete decline of anything that resembles being a useful financial tool. Do yourself a favor and do not bother with this garbage and just stick to their website until they get some people working on this that actually care or know what they are doing.
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Response from developer
We are sorry to hear that you are having such a difficult time with our app. To better assist you please contact our eServices team at 719.550.6566 to troubleshoot the issue you are having and so that we can work towards a resolution together. Thank you.
Needs lots of improvement
This app would be so much better if I could see all of my accounts and their balances from the home screen. As well as my account numbers. Too much time to switch between accounts and too many steps to do so. I prefer ENT banking. But security service federal credit union has the ENT app beat tenfold.
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Solid app but sometimes annoying
Solid banking app from Ent. Allows you to do most all basic and advance ranking functions. I would consider this a 5 star app however, there are two things that I hope can get looked at by the developers. First the app constantly forgets my login settings (remember me and quick balance) and I have to do a full login almost weekly. Second when looking at transaction history the navigation arrows and page numbers don’t seem to scale up and are tiny. This makes them almost impossible to hit on the first tap.
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Response from developer
Thank you for the review. We appriciate your feedback about our navigation and setting configuration.
The best
I truly love having a bank(credit union) like ENT that cares about you as a customer as well truly helping make things happen. Always pleased with how knowledgeable they are and or how accommodating they are to help one another to make it happen for those of us that bank there.
Great service but 1 quarrel
Ent, I love your service and all that you offer us. You by far have been one of the easiest banks to work with and offer excellent customer service.
The only quarrel I have is the functionality of online transfers. I don’t understand why I can’t transfer funds from a personal account to a business account. If my accountant keep track of all of the numbers, what’s the difference on which way the money flows?
The only quarrel I have is the functionality of online transfers. I don’t understand why I can’t transfer funds from a personal account to a business account. If my accountant keep track of all of the numbers, what’s the difference on which way the money flows?
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Response from developer
Thank you for the kind review. We would be happy to assist with helping you create a transfer relationship between your personal and business accounts. Please contact our eServices group at 719.550.6566 for assistances. Thank you
Once again…not working
This app constantly has issues. Currently, the app is giving me an error reading telling me that it cannot display any of my transactions. It’s been telling me this for hours today. Usually the problem is the app making me sign in every single time I need to look at it which is at least a couple times per day. That’s very frustrating when I have the face recognition. Let’s get this app up to standards.
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Irritating
Added an outside account for transfers to my other bank account. Took 3 days to verify but will only allow me to select to transfer from outside account when I need the transfer going the other way. I have most of my auto pay bills on my outside account and need to put money into it from my ent account!!! Why be able to add an account if you have to input information and verify account AGAIN to do what needs done instead of making that account able to be selected in either direction!!!
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New update wrecked linked accounts
After the new update, I can’t switch accounts from my main account anymore. After being forced to change password it says “accounts deleted”
Why mess with our money? I needed to pay bills off my biz account and literally can’t access it.
Why mess with our money? I needed to pay bills off my biz account and literally can’t access it.
Lots of features!
Coming from a pretty limited digital bank to ENT I didn’t expect the app to have so many convenient controls and features. So far I really like it! No complaints, so I’m giving it 5 stars for its dependability and convenient features.
I also have a few suggestions for the future.
-Money insights built into the app. I see there is a separate “lite” app for insights but it would be nice to have it integrated so you aren’t having to flip between two apps to check your spending habits. Or at least have a button inside the regular ENT app that opens it up so it can be easily and naturally accessed.
- UI update. The app works really well but it has a bit of an outdated look and feel. I think it could do with a nice, updated refresh to look more current and competitive with other institutions.
- Support to link with more banks. I notice it is pretty limited on how many banks you can link to it in ENT’s app as well as how many outside institutions or apps can instantly link with ENT on their end. It would be nice if more were compatible so you don’t have to manually link with the routing and account number each time. And my online bank is also not supported in ENT’s own app.
- Zelle integration within the app to send money to friend/family
I also have a few suggestions for the future.
-Money insights built into the app. I see there is a separate “lite” app for insights but it would be nice to have it integrated so you aren’t having to flip between two apps to check your spending habits. Or at least have a button inside the regular ENT app that opens it up so it can be easily and naturally accessed.
- UI update. The app works really well but it has a bit of an outdated look and feel. I think it could do with a nice, updated refresh to look more current and competitive with other institutions.
- Support to link with more banks. I notice it is pretty limited on how many banks you can link to it in ENT’s app as well as how many outside institutions or apps can instantly link with ENT on their end. It would be nice if more were compatible so you don’t have to manually link with the routing and account number each time. And my online bank is also not supported in ENT’s own app.
- Zelle integration within the app to send money to friend/family
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Response from developer
Thank you for your kind review! We have a full version of Money Insight available within Online Banking. The link is within the main menu :) Please let us know what bank you are unable to link to and whether you are referring to Money Insight or as a transfer source/destination. Contact our eServices team at 719-550-6805 and we'd be happy to dig into that deeper with you!
