Leave a Review Cisco Jabber
Not always working
It’s really frustrating that you have to leave the app open on your phone while using it. That’s 40+ hours a work week to leave an app in the background of your cell, eating up your battery. Also, I’ll click on the app every now and then to check if it’s still working, and sure enough if I’m away too long, it gives me a “reconnecting” signal instead of the green light. How often does it do it? Luckily I physically have to go into work every other day so that’s when I check my missed calls and messages...... I’ve had 7 in the last week.. good thought in theory, but not executed well.Show lesskahangryballs
Broken Phone services last 2 updates
While this app has never been “great”, it was still a “necessary evil” due to my travels away from my desk. But, Phone services have been broken since the update to 12.8. Team has been working with Cisco on a TAC case ever since - but still broken. At least VM still works, so that rates 1 star - I can still work “late” after following up on previously left VM’s. Holding my breath for a working update.Show lessMb1818714
Jabber review
I had been using Jabber for iPhone the better part of the lockdown. So approximately +/- 2 weeks. I have a very stable internet connection but the app seems to disconnect randomly, so you constantly have to keep checking your login status. To fix the connection I would have to either restart the app several times or restart my phone. The voice quality is descent though.
My biggest worry is the connection is not stable and needs to be reset / restarted.Show lessRicomars
Keeps disconnecting from phone services
Really bad - keeps disconnecting from phone services, cannot pick up calls/ end calls/ put clients on hold or transfer them to another colleagueKimDReed
Not all messages come to my phone
Jabber on my laptop works fine. Jabber for my iPhone is completely unreliable. The only way chat messages will come to my phone is if the phone screen is actively on and Jabber is open. When the phone screen goes black after a few minutes (as it does to conserve battery), then it’s completely hit or miss. I can’t even figure out the rhyme or reason to which messages will and won’t come to my phone. I have it set to never log me off and automatic away is also turned off. I have notifications enabled in every way. Why can’t there be a setting where all messages populate to both my phone and my laptop so I can respond from whichever device I happen to be near? This problem renders this entire app useless for me.Show less8Melissa8
Worked for a while then just stopped
Can’t login anymore, one day it stopped working despite my desktop version working correctly.
Other issues include not syncing messages from desktop to mobile and vice versa, basically you get half messages on here and half online. Somewhat defeats the purpose.
Therefore needs improvement on server connection and mirroring.Show lessLGmobile
Can’t see my group room meeting chat...
Hi
I can’t see my messages from my room on the app nor do I get the notifications. Slack is jabber are worlds apart!! Jabber is really temperamental.chants2gold
Sound
The sound quality wasn’t that great. On full volume I had difficulty hearing my meeting partnerszeezees mum
Can’t force a session to end
This works very well for me, for exactly 24 hours. Then it hangs. Here’s why:
My company federated authentication, so when I open the session I log in using corporate credentials. That’s pretty normal, and it works. But we have a maximum 24-hour lifespan on a session.
OK, no problem, I will simply initiate a new session in the morning.
No, the app is too smart; it keeps the old session information and restores it - even, as I verified this morning, after an update / restart of the iPad.
So - yesterday at 8:25 I was in the middle of a call and everything froze. I killed Jabber and restarted, and I could log in.
This morning, after a restart, I opened Jabber - no password prompt, just a live session. I killed it and restarted it - same thing.
At 8:25 this morning, again in the middle of a call, again it hangs.
How do I force the current session to end, so I can choose when to log back in?Show lessFiddling David
Ease of use
The technology is very easy and straightforward to useO'Brienix
