Leave a Review MARTIN'S Food Markets
Coupons
The failure rate for the coupon section is unacceptable. I’d say there’s about a 50/50 chance of it working anytime I go to use the app every week.
To be fair, this isn’t app specific, since the website has the same coupon outages, it seems, but hoping to get some eyes on it, at least.
Since coupons get added daily, I generally wait until shopping day to go clip them so I’m getting as up to date as I can. It’s incredibly frustrating to have the coupons fail to load and I have to check back throughout the day and hope they start loading before I go shopping, otherwise I’m just throwing money away.Show lessRyoushii
Rewards and Discounts
I only shop Martins and I love the store but vi have to watch the screen or check my receipts because too often a sale price is not captured and I have to make an extra stop at courtesy counter for a refund. I have ended up having to take pictures on my phone of price tags which takes up more of my time. I always have those available when going to courtesy desk. They are very gracious able taking care of price adjustment, but I don’t feel I should be having to do all of that. Otherwise I still love Martins and will continue shopping there!🙂Show lessXM Music Lover
Can’t do squat without martins card
I got this app hoping I could use the Martins Direct feature. After making my whole shopping list I tried to check out but before I could I had to create a Martins card. However once I entered all my information it said “error”, everything was correct but I tried a few more times… “Error”. Then I tried to go to my account on the app to check if something was wrong. I couldn’t check my account unless I made a Martins card. Ok well I guess I’ll just delete my account then try again, nope, can’t delete your account unless you make a martins card, so I’ll try to make a card again, “error”. 2.5 hours wasted so I finally deleted the app. My husband tried to make an account but he had the exact same issue. He even tried to add his phone number (from the martins rewards system) but after entering his last name and phone number, “couldn’t link this number to your account” even though we use it in-store all the time. Definitely not worth your time, just use Instacart.Show less18399577294961
Decent but could be better
The Martin’s app is super handy for seeing coupons and savings but there are frequently issues with search suggestions covering up the search bar, crashing and things freezing up.
One of my pet peeves about the app is that when you check items on your shopping list, they aren’t automatically added to your cart. At the very least, it could prompt you to add them prior to navigating away. On multiple occasions, I’ve gotten home to find that I don’t have milk or bread because I selected it on my list but didn’t take the two additional steps it takes to add them to my cart.Show lessAyoungone1
Developer Response
Sorry to hear. We are constantly working to improve the app and appreciate the feedback.This app is not very good
This app continuously crashes, kicks you out, and sometimes will not apply digital coupons. Also, you can’t choose what you want your substitution to be if the item you asked for isn’t available. And it frequently doesn’t let you know there is a substitution. Food Lion’s & Walmart’s apps let you choose. Considering you’re paying for groceries through this app, seems to me like Martin’s should get a clue from better apps, because this one is so glitchy & sparse it is honestly not worth the convenience of on line ordering.Show lesscribriformind
Developer Response
Thank you. We built this app for you and want to hear your input. This feedback will be considered upon further updates.Worst User Friendly App
You can’t change anything about your account on this app. Every time you need to update your information it’s greyed out. You have to call customer support (who is the most unhelpful, unfriendly, and stand-off ish group of people I have ever met) to change your information. They act like you are stupid for calling asking for help. Also, if you want to delete your account, you can’t even do that yourself. You have to also call customer care for help with that. It takes “three business days” for the account to even delete!
Why do you make it so difficult for the end users to control the information on the account, or to even delete it in the first place? This makes me not want to even shop at Martins at all. What’s the point of ordering online if I can’t even use the app for it?Show lessGo-Away-pls
Awful!
These developers and tech support people need to get it together! There’s two separate apps, one for Martins and one for Giant (same company). For some reason my account keeps changing from Martins to Giant, and I don’t even have a Giant nearby! I know this because on the Martins app it kept saying wrong login information so I requested password reset, well I never got any emails to reset. Contacted customer support who sent a weird email to me saying my “password has been updated” but to what?? Who knows! But it had the Giant logo on the email instead of Martins. Downloaded the Giant app on a hunch and was able to log in, why?! Please either combine them or get your act together so that it stops randomly alternating! Never able to get the coupons clipped that they advertise all over the store bc the app is never functioning correctly.Show lessRachelInMaryland
HORRIBLE!
I have never written a review of an app before, good or bad, but this is the worst app ever!! I have never been so frustrated…on a weekly basis! Just trying to load digital coupons on my card!! I am not able to access the weekly ad that goes into effect on Fridays until Friday afternoons/evenings if then! Today I attempted to load digital coupons and got message that ‘all coupons had been clipped’. I had zero coupons showing! These are just a few of the problems! Honestly, I am so disgusted EVERY Friday (or whenever using app) with all of the NUMEROUS glitches/problems, etc., it almost makes me want to shop elsewhere!Show lessSmarklin
Little pet peeves
Love having the app but 2 things that drive me crazy: 1. doing a search and then going back to keep shopping from my previously purchased and having to start from the top again every dang time 2. Having to click “Show More” in my previously purchased- yes of course I want to see more but don’t make me keep clicking it. Btw, Walmart app doesn’t do thatShow lessuh uh uh Jenny
App and Account Fail
My app started to take a dump a week before Christmas. I have uninstalled and reinstalled many times but nothing. My card and phone number also have lost connection with the online account. Spoke to customer service she had no clue and had to forward to a supervisor. I was supposed to here back in an hour it’s been 5. I would just shop somewhere else but there isn’t much else to pick from around here. Aggravating!!!Show lessIrritated-1
