Leave a Review MARTIN'S Food Markets
App Crashes
The app crashes all the time. I’ve deleted it and reinstalled it to see if that helps and nothing. I like to do order pickup but it takes a while just to get a order together. I have sent multiple comments informing Martin’s of this issue and either they don’t care or they have no clue how to fix it. I gave it a 2 stars for when it does work.Show lessABJmoonbeam
Convenient, sometimes !
At times this is the most exasperating app I’ve ever used. It won’t go to what you’ve typed, it won’t let you choose a pickup time and it won’t let you choose a store without several tries. When it’s up and running smoothly it can be so easy but that is not that often anymore.Evon 339
Website
I love that I can shop from the comfort of my home and be able to pick up my food without getting out of my car. But, the actual website is difficult to navigate. I find it quite time consuming to mark every item individually that I don’t want a substitute, for example. Also, when typing in an item I am looking for, often a different item will pop up.Show lessFreezepop1
“Temporary” Server Issue???!!!!!
I haven’t been able to use the app for over a month. Every time I open it, I get a message saying they’re experiencing a temporary server issue, that they’re working to correct it, and that it should be back up soon. A month or more doesn’t sound so temporary to me. In the meantime, I can’t access coupons it my points, and we all know the points expire. Sounds more like they just want to make sure you’re paying full price. Hmmmmmmm.Show lessBig Daddy 99
Painful
This app has more problems, taking credit cards snap cards, debit cards than any application I’ve ever used in my entire life. I’ve worked in a technology space for the last 25 years never have I seen this many issues. I use this app frequently there’s no reason for the last four times I’ve used it, I’ve had to call customer service. One time the snap program was having issues with your sister another time your system is having issues with the snap card being excepted. Then my debit card wasn’t on file but it was on file. Then the next time which was this last time my debit card information needed to be updated. Which took three hours and was only resolved after calling Customer Service.Show lessignorant coding
Buggy
The app is okay. It’s convenient for coupons and weekly savings and I love not having to go grocery shopping thanks to Martin’s Direct. What I HATE is when I have items in my cart, but my search won’t load, so I leave the app to try again and my cart is empty. 😫 It would be nice to either not have to worry about the app not loading properly, or to just be able to keep things in my cart until I checkout.Show lessJezombie
Glitchy
The app needs to be closed and reopened multiple times while shopping because it will stop showing results or allowing me to add things to the card. A new glitch is happening where the back to search results option at the top is hiding.TTSwan95
Worst app I have
This app crashes at least 5 times every time I try to make a grocery order. I’ve tried reinstalling and I’ve gotten a new phone…and it still crashes constantly. Ultimately, I still use it because the convenience of picking up my groceries outweighs the inconvenience of rebooting the app. They’re losing money though because I have no patience left to look through their sales or search for new items because of the constant app crashes. I put only what I need in my order and get out. So annoying!Show lessGinny Beazley
Crash, Crash, Crash
I love the concept of ordering my groceries, and the staff who assist are always friendly and helpful. However, the glitches on this app are maddening. It consistently shuts down, not exaggerating- every 3-4 minutes, leaving me unable to complete a single order in one sitting. I can’t even get though the coupons or weekly ad without reopening the app many times. When I reopen the app, I have to start all over from scratch.
I initially thought the problem was on my end, but I have recently upgraded my phone. I have also done all the tech-type fixes such as removing and reinstalling the app. I have also contacted customer service numerous times with no resolution. The issue persists.
It’s so bad that it actually shut down on me today while I was typing this feedback to the app itself! I went outside of the app, retyped it in my notes and copied and pasted it just so I could submit this review. I know other people are also experiencing the same issue.
I would love to resume using the app if/when they correct these glitches. Until then, I will be shopping elsewhere at stores whose apps work as they should.
So disappointed!Show less55656465
Great when it doesn’t crash
This app is perfectly designed in terms of user features and ease of use. You can quickly pull up your rewards points, redeem special deals, and add e-coupons to your card. I use it weekly and also pull it out in the store to use my grocery list and manage my clipped coupons. So it beats every other grocery app in my area (suburb between Baltimore and DC) by a huge gap because I can navigate my way around AND actually use every feature. Unfortunately it crashes weekly and is unusable for hours at a time. My phone is current and no other apps are having these issues. It can’t connect to their server so it loops into logging in until it freezes and shuts down.Show lessRufous99
