Really Useful App
I use this app almost daily. Checking my transactions, doing account transfers. I’ve also started to use it for mobile check deposits, which is nice, saves me a trip to the bank or an ATM. I’ve also found myself using card-less cash for ATM withdraws, it’s really quick. I do wish there more detail with the credit card and loan accounts. I get that it’s separate accounts, but if you’re going to display it, at least allow me add my login info so I can see all the info in one place.
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Need to fix credit card updates
Please make an update that incorporates real time updates for transactions done with the bank of hawaii credit cards just as you guys currently have it with transactions done with checking and savings account. It's very inconvenient and doesn't give me a sense of security not being able to see the transactions done through the card. Also it would help a lot if you guys made some way to pay for the credit card bill through the app and give information regarding when the payments are due as well as minimum payment and what not and also the ability to freeze the card in the case that it is lost or stolen.
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Replaced phone, now app doesn’t work
Have used BoH mobile app for years. Worked fine. This week I replaced my phone (same model iPhone, but had some h/w problems with phone). Now can’t get app to work. Six calls to tech support. Still not working. After reviewing other poor ratings, looks like we have similar issues/symptoms. Why can’t developer fix? Why didn’t tech support tell me?? Very frustrating.
I’m getting ready to go out of the country soon. Need a reliable banking app. Maybe I need a new bank, not a new app!
I’m getting ready to go out of the country soon. Need a reliable banking app. Maybe I need a new bank, not a new app!
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Seriously needs to be fixed...
Had issues with the app not accepting my phone number (which I've had for years using the boh app and never had problems) until some update in the last couple months. This morning, after Apple restored my phone last night, I tried and it said device ID not found. Called it in and they helped me get back on...and two hours later I tried to access and right away it said unable to obtain security questions which means I'm locked out for 24 hours. Really???!!! This app has turned from one of the best and easiest to one of the worst. Please, PLEASE fix it!
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Big problems with new update
I've used the BOH app for years. I installed the latest update today on my iPhone and can no longer login let alone use the Touch ID. Six times, I've entered the security questions correctly only to get bounced out of the app when it asks for a phone number.
Wait until a new update comes out.
After waiting several days and then uninstalling and reinstalling the app, it did work. Hopefully, it's fixed!
Wait until a new update comes out.
After waiting several days and then uninstalling and reinstalling the app, it did work. Hopefully, it's fixed!
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Fast...
The app is pretty quick with syncing with the BOH servers. Transfers and transactions show up right after they happen on the app and the atm.
I just wish the mobile deposit was just as fast. I'll update this when I get the email for when my deposit is an official transaction
Update: I love the new updates and how everything is organized. This app is more functional and has a loan calculator
I just wish the mobile deposit was just as fast. I'll update this when I get the email for when my deposit is an official transaction
Update: I love the new updates and how everything is organized. This app is more functional and has a loan calculator
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