The small guy
Your lobby on Bishop Street it’s just another example of how your bank is geared towards big business first and ignores the small guy. I watch as kupuna get confused. If the consultants you paid were so worth it, why would you need employees to explain to people how a lobby works? Market pressure forced you to do picture deposit for free, but initially you charged for it. In the process of moving my accounts and direct deposit to FHB.
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New phone issue
Got a new phone, just an upgrade. And then my BOH app would not work on my new phone (same number). after several try’s. I went into the bank and no one could help me. So after several efforts on customer service phone calls I finally decide to stay on the line and wait!!!! It took me 40 minutes to get a live customer service agent then a mobile specialist. What a drag. The specialist was knowledgeable and help resolve my sign-in issue. But it took forever to get to finally get him.
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Convenient app
I only use this app for depositing checks and checking my transactions/balances so I can only comment on those features which have been very helpful/functional/easy to use! The only features I'd ask for is to add the new balance after every transaction like the website has. Perhaps it can be a setting that you can turn on and off. And then, for the check deposit feature, to add a flash or lighting option for when you don't have the opportunity to have more light in your photo. Otherwise I have enjoyed using this app and will continue to use it!
Update: Changed my review to 4 stars (from 5 stars) due to a weird bug the app had where it wouldn't let me login with my passcode or my regular login/password :/ and the only fix was to completely delete my Safari/internet cookies/history/etc. which in turn closed all my browser windows and logged me out of all my accounts within Safari :/ That's also on Apple for making a crappy "all or nothing" option but still, I hope this bug has since been fixed so it won't happen again :/ Everything else about my previous review still stands, though!
Update: Changed my review to 4 stars (from 5 stars) due to a weird bug the app had where it wouldn't let me login with my passcode or my regular login/password :/ and the only fix was to completely delete my Safari/internet cookies/history/etc. which in turn closed all my browser windows and logged me out of all my accounts within Safari :/ That's also on Apple for making a crappy "all or nothing" option but still, I hope this bug has since been fixed so it won't happen again :/ Everything else about my previous review still stands, though!
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Getting overdrafts because transfers don’t complete
They make you press about 5 buttons to confirm a transfer and then even after it says it’s confirmed you check back on your balance later only to find you have been charged $26 for BOH’s mistake. This has happened to me so many times I’ve probably lost a show paycheck. And at least once a month the app locks you out completely saying “invalid credentials for this device” and all the tech support will tell you when you call is to delete the app and download it again so you can go through the monotony of setting the app up again. Time to find a new bank
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Hot or not!
When this app works, it’s awesome! But the WHEN is a big problem. I have to uninstall and reinstall regularly - went from about every month, to week, and now even DAY - it not only stops recognizing your Touch ID, but will also deny your credentials (and I’ll literally right to the computer and login no problem). If you are near a computer, fine - but if you are out and about and need to transfer money, check your balance, or use cardless cash, it is is EXTREMELY unreliable and I would not recommend leaving your card at home. Like I said, it’s great when it works, but lately I have found that it’s more inconsistent and a hassle and the exact opposite of the convenience it’s supposed to offer
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Useful for basic function
I like it for the main purpose of checking in on my bank accounts. However, their deposit feature camera does not utilize the flash on my phone. Holding the phone above the check casts a shadow and the picture doesn’t come out very well. So, I have to hold the phone in one hand and hold a flashlight up as high as I can in the air just to take the pics for my deposit. Also, it would be nice if I could manage my BOH credit card in the app... but alas, I am required to download an additional app for that.
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Worse not better
While I like some of the added services to the app they are useless if I can’t get in. I’ve been locked out of the app 3 times when I tried to use the fingerprint sign in. And as reported by others that leads to a nightmare or steps that are very inconvenient. It’s seems like the app got worse not better since the last update. Back to the drawing board BoH. I know you can do better.
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Need to fix login issues!!!
Every single time they do system maintenance, the app doesn’t work and tells me that I have invalid credentials. I spoke to a teller at a branch and they confirmed that they have the same problem on their app whenever the full system undergoes maintenance. The app has to be reinstalled every time they do maintenance which I’m pretty sure is often. Having an app is supposed to make accessing your account convenient, instead it’s a hassle that I must complete the above at least 3 times a week and to either go into the branch or use the desktop website to complete my transaction. I switched from a credit union to this?!?
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Touch ID locks me out of account???
I switched to Bank of Hawaii from Bank of America. What a mistake!! I chose Bank of Hawaii for its app, the TouchID feature I expected to work as in my Bank if America app. Nope. It frequently refuses to allow me access to the app, then forced me to reset my password which cannot be any previous passwords and then locks me out of the app AGAIN because I’m using the new password and the website and the app apparently don’t communicate. All of this because I wanted to log in and transfer funds? This is the definition of inconvenience. This has happened so many times since getting this app. This last time it wouldn’t let me log into the website either. I had to call the automated service line and wait a total of two hours to talk to a human. This is the most horrendous service ever. Don’t roll out an app with this many bugs. And then tell me you have no idea when they will be fixed, it could be years. YEARS?! Pull your app then if you’re telling customers to just use the website. Your app impedes service and blocks customers from their bank accounts which is the OPPOSITE of what it’s supposed to do. Do not make an app available that does not work and makes customers lose access to their accounts for days while trying to contact your customer service people. This app is worthless as is. Pull it and don’t release another one until it’s customer ready.
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Rating
Even cash deposits show as pending. The moment I receive a receipt from the teller that cash should be IN my account and available to be used.
Available balances should reflect exactly the amount that can be used. Deposits are usually partially available but reflect fully in the deposit amount which leads one to think it is all available though it says pending. How much is pending? How much is available? It takes too long for checks to clear, weekends delay everything. So much is automated that why are weekends any different?
Available balances should reflect exactly the amount that can be used. Deposits are usually partially available but reflect fully in the deposit amount which leads one to think it is all available though it says pending. How much is pending? How much is available? It takes too long for checks to clear, weekends delay everything. So much is automated that why are weekends any different?
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