It could be better
I used to really like this app until I got a credit card with BankOH, it doesn’t update transactions as fast on the app as it does on the website. I also do like that I can’t easily make a payment on my credit card. I have an Alaskan miles card and use the Bank of America app, it’s much better. You guys should take a look and learn something from that app because your outdated app could very well cause customers to cancel their credit cards with you.
Make it easy to make a credit card payment.
Make it easy to make a credit card payment.
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Customer service doesn’t care about their customers
To start off, I can tell customer service couldn’t care less by the way they don’t respond to any of their customers reviews. Also, you will be put on hold for who knows how long, and when they do answer finally, they will find a way to put you back on hold. Anyway, my review is actually about the app. I don’t have a card less cash option! I have deleted and downloaded the app so many times and still nothing has changed. I have already reached out to BOH and they just don’t care. Honestly I really just need to switch banks.
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Okay App
The Bank of Hawaii app has improved a lot.
But it still needs more improvement. Like being able to transfer money between Bank of Hawaii account holder and even add Zelle . Where
You can text money to friends and even request a cashiers check straight from the app and even have a Card Controls menu where you can freeze and unfreeze said Bank of Hawaii debit card anywhere you are without having to call in. With all the new features I just mentioned I hope Bank of Hawaii can add this to the app really soon because I think we can agree we all need these features in our lives
But it still needs more improvement. Like being able to transfer money between Bank of Hawaii account holder and even add Zelle . Where
You can text money to friends and even request a cashiers check straight from the app and even have a Card Controls menu where you can freeze and unfreeze said Bank of Hawaii debit card anywhere you are without having to call in. With all the new features I just mentioned I hope Bank of Hawaii can add this to the app really soon because I think we can agree we all need these features in our lives
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One of the worst banking apps
I have never had so many problems with a banking app before. On NUMEROUS occasions including right now not only will the app not read my facial recognition and make me input my password all of the time. It tells me my password is wrong which I know for a FACT it is not. Also I always get a little pop up that’s says we’re unable to process your request at this time, try again later. No other banking app I’ve ever had does that once yet alone does it almost at least once a week. I’ve also had issues where my app tells me one thing about my statements and then I call or check online and it says something different so the app isn’t even accurate a lot of the time. I have finally got to the point of disliking this app and bank of Hawaii in general so much that I took the time to write this review.
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New requirement for phone deposit
Made a deposit by phone as I have many times before, then left on a mainland vacation trip expecting to have the funds available within a day or so. A day later the deposit was declined. Apparently there’s a new endorsement requirement and I just signed the check like I have for every previous phone or ATM deposit. Customer service was unable to resubmit it, even just this once, without the addition of “For BOH mobile deposit only” but I’m now 5000 miles away from the check and can’t do anything about it until I return. I’ve been a BoH customer for 20 years, so I really expected a satisfactory resolution.
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A little behind
BOH app, I just moved back from New Zealand, I use BOH in person and can not fault them, good bank and great service. However their mobile banking app is so outdated and is constantly bugging out. Sometimes even with correct log in credentials it will not accept me logging in. A call to the phone team to help sort it out and I’m advised to delete the app, clear my internet cache then re download it. Sometimes when I log on they ask me security questions I never selected, (this being the kicker) they ask street names of areas around me, now I know that doesn’t sound like much but they do in fact throw other island street names in the mix and ones wayyy around the island as a close to your address, as if you should know every single street name on island.
To sum it up overall I’m happy with the bank, I just think they need to look at other national and international banking apps, compare and update it to the modern and reliable standard.
To sum it up overall I’m happy with the bank, I just think they need to look at other national and international banking apps, compare and update it to the modern and reliable standard.
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estherstarr
This app is so annoying and worthless I just open a checking account I did all the security sign in, password,username and guess what I could not find my account? The teller tried to fix it all is appearing on my recent account was my old account from Bank of Hawaii mileage credit card which was paid in full the teller told me it will take two days to clear it really?? Until now I still cannot sign in to check my account the same problem popping in, called customer service just to check your balance had to wait 45 minutes rediculous!!
Bad bad service! Delete your App waste time
,
Bad bad service! Delete your App waste time
,
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Always an error
This app has a million problems when it comes to signing in. The Touch ID is pointless because it NEVER WORKS. I always have to put in my password and solve some stupid security questions which is really inconvenient because This app is supposed to be easily accessible. Many times there’s errors where the entire app stops working for weeks and you just need to uninstall and reinstall and go through all the trouble again.
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Improvement Needed
I downloaded this app before and deleted. Now I reinstall the app and it tells me to enroll again. When I try to enroll it tells me my phone # had been used (before) so I cannot enroll with that number. But I don't have another phone # to use. The app no longer recognizes my previous enrolment but remembers my phone#. When I deleted the app it told me that all data will be deleted. I guess that's not true. This App still retains info after being deleted. When I install the app on my iPad there is no enrolment needed and no problem. I called BOH customer service and had to wait 15 minutes to speak to someone that he couldn't help me resolve this issue. Someone called me back near 5:00 pm to help me but couldn't either. She supposed to look into some set up and call me back but didn't. I called back but no answer. I suppose when it is her time off it is her time off. The customer is no matter. So I am disappointed in the App and the BOH's customer service.
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Sign on and picture capture issues
Sign on is very unforgiving. Times out too soon, allows only one mistake before blocking account access.
For some reason (not disclosed by the app) failed over and over to take pic of deposited check, very frustrating.
I have accounts at other banks which do not have similar issues for the same functions. Not good
For some reason (not disclosed by the app) failed over and over to take pic of deposited check, very frustrating.
I have accounts at other banks which do not have similar issues for the same functions. Not good
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