Review I’ve had so much problems with t SYSTE in the last 3years thinking of changing banks bank
It would be really nice if your app worked when ever I need it to. It has been down ALOT ! makes it sucky to keep this account.
Hope you guys find a ways to keep it up and running with little disruption!
If things don’t get better sooner then later I’m looking to bank elsewhere.
Tami Kubo
Hope you guys find a ways to keep it up and running with little disruption!
If things don’t get better sooner then later I’m looking to bank elsewhere.
Tami Kubo
What happened?!?!
I’ve been using this app for years and have had no problems until now. For the past month or two, it has been looping and glitching EVERY time I log in. I use Touch ID to sign in, but now it resets so I have to sign on with my password and reselect Touch ID on every fifth to sixth time I log in. On top of that, it makes me go through the same set of 3-4 tutorial pages every single time I sign on, regardless of whether I use Touch ID or type my password in, and regardless of which of the three links I use that are given (they are: let’s go/later/skip). I’m so disappointed and annoyed that this is happening. I really like using BOH but this is driving me to consider switching!
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Pretty Good App
The app is only very good. There are times when the system is down though it’s been good for the last 10 months. Cardless cash is slower than using a card but that’s not the apps fault. I use Zelle all the time to transfer money but $500 daily limit is too low. It’s great though. I haven’t used card controls but could come in handy. Limit of $5000 for mobile deposit sometimes too low and I believe it’s the same at the ATM so have to go to a branch.
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Worst WorST WORST
THEEE absolute WORst app ever!!! Inconsistent accessibility! And at the very worst times! Right when you need it to make a transaction. Downloads updates constantly & smack dab in the middle of the day , high times of accessibility needed. How about running your zillions of updates at the off hours of the early early morning when most people are asleep and most businesses are closed anyway. Then, oh, its the not accepting your credentials that you just used recently on the app, now won't accept them.
The worst is the not having access to it usually because its downloading updates and whatever else it does where it says there is an error - Retry... Oh my gosh, i can't stand this app!! Inexcusable shortcomings.
The worst is the not having access to it usually because its downloading updates and whatever else it does where it says there is an error - Retry... Oh my gosh, i can't stand this app!! Inexcusable shortcomings.
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Error 0014
Ever since your new system was set up I’ve been having a difficult time using online banking. I never had any problems before.
Everything is so slow. Error 0014 keeps popping up and I don’t know what that means. Just to log in can take me 10 to 15 minutes to get to my accounts. Then it’s a hit or miss if I can do anything else after that.
Is there a number I can call for help?
Everything is so slow. Error 0014 keeps popping up and I don’t know what that means. Just to log in can take me 10 to 15 minutes to get to my accounts. Then it’s a hit or miss if I can do anything else after that.
Is there a number I can call for help?
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Really?
For a reputable and one of the best bank here in hawaii, this app and the dev isnt very good. im sure you can afford to hire a better or say best dev so this app can change and updated. its been 6months since the last time and fyi most of us was not happy about the bugs and glitches since. right now i had to reinstall and install this app 10x maybe more just to get my card controls and adjust my threshold amount. this app used to be amazing very convenient from mobile check deposit , card controls and now zelle. but please please find a dev that can get your app back up and running! other than this BOH CS are the best. in person or on phone. Mahalo!
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Convenient yet not as efficient as you think
I used mobile deposit because really how convenient! I got a confirmation email the next day and my available balance was clear to make purchases however, I still got a $30 nsf fee. Turns out the mobile app available balance is wrong because BOH system updates at 9:00pm and those funds are only available the next business day after their system updates. So although I was not getting declined anywhere I also paid rent in branch and even she gave me my receipt of my available balance which never that day showed I was negative. And yes I tried to clear it with customer service because not even my statement shows a negative, she still insisted that although it shows my check went through one day with available funds, they are actually not available until the next day it says processed. Very unclear and super frustrating because they can charge you $30 a month and just say funds were not available yet even after it shows they were on app. Not worth it!
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Email log in verification every single login attempt
*This review comes from 8 months of BOH dealings. Website, app and branch experiences.
Just to log on, no changes or transfers, just to simply log in. Both the app and website (Every single attempt, 100% of my attempts to log in) I am required to go through the process of email verification and text message verification.
After that process is done, I’m required to make a brand new passcode, which then requires me reverify the new info all over again.
Customer service doesn’t care to help, and the bank representatives at all the branches shrug their shoulders, saying just come in, we can help you during business hours.
ARE KIDDING ME?! DRIVE TO THE BRANCH JUST TO CHECK MY BALANCE?!?!?!!
Call after call, no one knows, no one cares. It’s not their problem, so I can go kick rocks as far as BOH is concerned. I hate this app, I hate this app with all my heart.
BOH actually pays their employees to let everyone know, it’s not their problem, so they don’t care. Nice job BOH, way to really separate yourselves from the crowd.
Just to log on, no changes or transfers, just to simply log in. Both the app and website (Every single attempt, 100% of my attempts to log in) I am required to go through the process of email verification and text message verification.
After that process is done, I’m required to make a brand new passcode, which then requires me reverify the new info all over again.
Customer service doesn’t care to help, and the bank representatives at all the branches shrug their shoulders, saying just come in, we can help you during business hours.
ARE KIDDING ME?! DRIVE TO THE BRANCH JUST TO CHECK MY BALANCE?!?!?!!
Call after call, no one knows, no one cares. It’s not their problem, so I can go kick rocks as far as BOH is concerned. I hate this app, I hate this app with all my heart.
BOH actually pays their employees to let everyone know, it’s not their problem, so they don’t care. Nice job BOH, way to really separate yourselves from the crowd.
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Overall Viewpoint
Not user friendly at all. I do most of my banking with Chase. I only bank with BOH because none of the major chains are allowed on the islands. The technology used by BOH is light years behind Chase. Although customer service at the local Lahaina branch is outstanding, the toll free number is useless. Long periods of wait times and less than helpful service when finally able to speak to a live person. I do as little with BOH as possible.
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Seriously Flawed
Every time I switch smartphones this app requires a tedious wait on hold to talk with a bank rep. Any rep is only available during banking hours. After actually weaving through their circuitous robotron voice guidance you may be able to reach a real person. This rep will guide you politely through several steps before telling you that their system does not work with google. If you go into the bank and stand in line you may be lucky enough to get help, and the rep on BOH by phone told me I would be helped in person however I have never experienced such help at the Kailua Branch. So my advice re this app- either:
1. Never change smartphones
2. Use a different bank- one that can use the most widely used search engine rather than the ancient and early used Safari.
1. Never change smartphones
2. Use a different bank- one that can use the most widely used search engine rather than the ancient and early used Safari.
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