Leave a Review BOH Mobile Banking
Where’s the Cardless Cash?
I’ve always loved the convenience of not having to pull my card out of my wallet and using my Face ID to deposit and withdraw cash in/out of my account. Please bring it back!!!
I’ve always enjoyed the simplicity of the apps design and use. I wish there was a travel notification area though so i don’t have to contact the customer service line each time i travel, as frequently as i do.
I give at 3.5 out of 5 (the stars don’t have halves)Show lessJenzen Kaleopaa
Worst experience ever
There app and there online banking is an absolute joke. I had a auto loan set up at a dealership and when I tried to make a payment on line there was no way of just linking an external account and making the payment like every other bank out there. I had to first set up a checking account, then link a external account to it. Wait four days for a transfer to go through, then I had to call them so they could manually link my accounts so that my transfer from my new checking account to make my auto payment could go through. This is just insane to me. I should have just been able to link an external account and make the payment the very first day. O and when you call them be prepared to set on hold for a while, they are always experiencing a high call demand. Maybe if you made your system easier and more efficient, you wouldn’t have as many callers.Show lessSpeedysparky
Easy and convenient
As a baby boomer who grew up without computers I have always been sensitive about computerized banking. But once you learn how to do it it’s so much easier than having to go to the bank!! I would tell baby boomers to let their children teach them. That’s what I did and it’s great ❤️❤️❤️PS. I also love private banking. Joe is 100% the best employees in your organization. He is so quick to respond to my every request and I am so happy to be a part of the “bank of Hawaii“ family.Show lessHSH Nurse
Horrible check scans
Lousy check scanning feature, does the absolute worst job scanning checks I’ve ever seen, I’ve had to scan some checks over 10 times, then they changed and added a new feature that automatically took the picture, it verified both pictures taken automatically, and a week later I noticed the deposit was never made, so now I’m re-making the deposit, in addition, the interface is the worst interface and completely and self-explanatory, I’m half terrified to deposit checks using the system, as not one check deposit has gone smoothly, it’s so bad I’m thinking of actually opening up a new bank account and closing this oneShow lessLuckyfromflorida
Behind in Technology
I lost my debit card today, and I was amazed that in the year of 2021 and all the technology push the pandemic has pressured companies to embrace, BoH app does not have an option to report a custome’s card lost/stolen! If such option was available, customers would be able to report it immediately and prevent unauthorized charges to protect their account. In addition, there would be less calls to their customer service and having customers wait on hold as I currently am just to report my card lost/stolen and order a new one. Ridiculous!Show less01Anonymous01
Good but often forgets login info
I am using this app on an iPhone with FaceID available. Overall I like the app: it's a great way to check my account balances, deposit checks, and transfer money between accounts. But on the down side, it frequently forgets my login and/or disables FaceID login which means at random times I have to go and look up my long secure password in order to log back in. Very inconvenient when out of the house!Show lesskaliko
Cannot open app often
When I’m at home and I’m connected to our home Wi-Fi, I usually have no issues opening the BOH mobile app. However, when I’m out and about, I can almost never open the app. I’m immediately met with an error message. If I’m not mistaken the error message number is 0011, but I might be mistaken. It basically states that the app cannot open and to check my connection and try again. This issue has been a real obstacle for me as of recently, due to my debit card being canceled and I’m now waiting for my new one to arrive in the mail. During this period of time, I’ve been using the careless cash feature to withdraw money from ATMs. However, if I cannot even open the app, I’m unable to use the careless cash feature and I’m forced to stand in line and wait for a teller. Unfortunately, if it’s a day in which the branches are closed, I’m then left with absolutely no options to access my money. This is a huge problem. I’ve made sure my app is up to date, etc. to no avail.Show lessMelia_Vixen
Costs me unnecessary fees
The app every so often will generate revenue for the bank by not updating and/or reconciling my account. If the app is designed to help me manage my account in real time it has failed .... it will not reconcile properly and then all of a sudden I get a late fee. Then when I reach out to the back they don’t reimburse the late fee that they’re caused me in the other side. This is why they have a class action law suit!
They make money off of your late fees through the app. I’ve had this happens on severe occasions!!!Show lessDahlina Bebeh
Face ID bug
This app is absolutely essential during the COVID pandemic. I recommend downloading it and setting up your e-bankoh. One very annoying bug is that I have to reconfirm my Face ID sign in settings over and over. Additionally the app seems to forget that I’ve seen and read through all of the new feature tutorials even though I’ve confirmed that I’ve read through them for the better part of a year now!
Check deposit is super easy, I’d love this app if they could work on addressing some of these interface bugs!Show lessdouhatemyface?
Mobile check deposit
It took me a while to find the mobile deposit on the app, and then it was confusing taking the photos (you select the green check mark to accept image). It’s normal with other banking apps that deposit is on the top of the page when you open your checking account, and then it automatically takes the photos and fills in the amount for your confirmation. MaybeShow lessRaif-Hi
