Most of the time the app doesn’t work
There is always some error that prevents it from working. When there’s a storm watch, it changes the features for you even though you yourself are not affected by the storm. It would be nice to have an easy to access toggle to turn it on or off.
If you have hourly pricing, you cannot check the price while the storm watch is on, why not? Also, it never loads the savings and other analytics - it’s in permanent lading loop.
If you have hourly pricing, you cannot check the price while the storm watch is on, why not? Also, it never loads the savings and other analytics - it’s in permanent lading loop.
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Not feeling this app…
I contacted a representative a couple of days ago concerning the app showing that I owed a certain amount by 6/26 when I already paid the bill 11 days earlier. I was told that the amount it was showing was the new payment due in July. Today I looked at it and it was $50 more!
Also get errors trying to set my options for email delivery of the bill. No longer receive email notifications when a new bill posts!
Really not a very user friendly app.
Also get errors trying to set my options for email delivery of the bill. No longer receive email notifications when a new bill posts!
Really not a very user friendly app.
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Customer service
I’ve called can’t get thru. When I do too many prompts to go thru before you get a person! I just got a text on my front page. It said if u have a problem playing ur bill call customer service, that’s a joke. I used to love your customer service but now it’s just a mess!! I do have a life, waiting over 15 minutes is ridiculous. Then it tells you call on certain days when not busy, you get sane answer we’re very busy today!!! Wow. Last month it took three different days in same week to get to talk to a person!!! I can’t get that time back I wasted holding my cell waiting!!!
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Weak app, poor performance, overall disappointing
The ComEd app is still disappointing. Yes they slapped some purple branding lipstick on the pig, but that branding update budget should have been spent on improved app functionality.
I dislike it so much I actually went to rate it poor again to find out that Apple will only let me edit my previous review, so I opted to update my bad review again.
So the app has a link for real-time pricing without seeing a dancing girl with headphones (yay!), but where it takes you is a (still) cheesy webpage that if you want to view it throughout the day you have to back up, refresh, and go back in.
Plus, the app stays in “storm mode” even when I wasn’t impacted by a storm. How about a simple link or button to NOT be in storm mode? Storm mode ironically says that it is running in storm mode so that the most “relevant features are optimized.” My most relevant features (real time pricing) are actually entirely removed from the app when it is in storm mode. 😩
Comed, us real time pricing folks should be your biggest fans, not your biggest detractors.
I dislike it so much I actually went to rate it poor again to find out that Apple will only let me edit my previous review, so I opted to update my bad review again.
So the app has a link for real-time pricing without seeing a dancing girl with headphones (yay!), but where it takes you is a (still) cheesy webpage that if you want to view it throughout the day you have to back up, refresh, and go back in.
Plus, the app stays in “storm mode” even when I wasn’t impacted by a storm. How about a simple link or button to NOT be in storm mode? Storm mode ironically says that it is running in storm mode so that the most “relevant features are optimized.” My most relevant features (real time pricing) are actually entirely removed from the app when it is in storm mode. 😩
Comed, us real time pricing folks should be your biggest fans, not your biggest detractors.
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Response from developer
Thank you for providing your valuable feedback. Our team is working on improving the app to make it easier and safer for to use. We will take back your feedback for future enhancement considerations.
Ruin your credit with Comed
I
I stopped service with Comed on 01/30. They continued to bill me without informing me I had a balance or requesting payment. The old version of this app would notify you when your bill was available and that it was due. Now 5 months later I am getting a collection notice for $28 from a collection company?
Comed continues to bombard my email with spam advertising, but can not attempt to inform me that I have a balance with them? As a young single person with excellent credit, this is a crime and appalling. I can’t even log in to look at account information or any billing.
I stopped service with Comed on 01/30. They continued to bill me without informing me I had a balance or requesting payment. The old version of this app would notify you when your bill was available and that it was due. Now 5 months later I am getting a collection notice for $28 from a collection company?
Comed continues to bombard my email with spam advertising, but can not attempt to inform me that I have a balance with them? As a young single person with excellent credit, this is a crime and appalling. I can’t even log in to look at account information or any billing.
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Most unprofessional service on the planet
Me and my girlfriend is trying to set up service they have been jerking us around because of the last person living here has a balance we’ve been without power and gas for the last 7 days because they refuse to help us when we call they say the application has to go through they took our info twice and still haven’t pushed it through my kids didn’t have a good Easter and we are bathing in cold water we call they either hang up or tell us it’s nothing they can this is why I despise Chicago people don’t care there and the service in Chicago is horrible will be reporting this to the better business bureau they literally won’t turn our power on
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Why link with website?
Each time I try to sign into the app it wants to go to the website to sign in so they can share info???? What is that all about??? If I wanted to log into the website then I'd be on my desktop at home! An app on my phone should be simple, not jumping through hoops just to log on! And what exactly are they sharing? It's one account I have I don't need both the website and the app having to share things at the same time! If I log into either one the I do should be taken from the same account either way! This app is a PITA if it's going to continue going this route.
*****update*** Jan 14 / 23 Almost a year later and still no change. Easy to say your working on it but not actually doing anything about it....I have deleted the app off my phone. Waste of space!
*****update*** Jan 14 / 23 Almost a year later and still no change. Easy to say your working on it but not actually doing anything about it....I have deleted the app off my phone. Waste of space!
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Response from developer
We apologize for the inconvenience - please email us at techsupport@comed.com so we can look into this for you at our end to see what might be going on.
Great Service
The ComEd app has been very useful and was to use. When we had the last power outage last month, it was especially helpful. It was after midnight with our electricity went out. I used to app to report the outage. A ComEd truck responded without the hour! Power was quickly restored!
Response from developer
Thank you for taking the time to submit a review - great to hear you're enjoying your experience!
Credit Balance
I had almost a $200 credit before the additional $200 credit LiHeap gave me in August. You will see that the first $600 Credit was from earlier this year & that I have not used it all yet. So I should have a total credit of around $350 at this time. You messed up on the math, so fix it please.
Layout of the bills is confusing
Seems like each month there’s two bills to configure and let just say it’s confusing. Especially when you pay your bills on time and they’re moving slower than molasses. It’s annoying. I figure they do it so you pay more than needed and won’t tell you that your building up credit. Why bother, because it’s more money in their pockets.
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Response from developer
We appreciate the feedback - please email us at techsupport@comed.com with any screenshots of how the layout is displaying for you so we can check this out at our end.
