Leave a Review ComEd
Missing odd items
This app admittedly has gotten somewhat better over time. However, it is still missing features that plenty of other apps (including utility companies) have. Want to pay your bill using Apple Pay? Not available at all. Want to set up AutoPay? You can't even use a credit card for that - buckle up and head back to the 1990s and find your checkbook. I get that ComEd receives more money by diverting customers away from using credit cards, but at some point this app just feels greedy.Show less240front
This App Blows
Completely useless bloatware signed me out and won’t let me back on; had to use a COMPLETELY DIFFERENT PLATFORM to get my account updated and the app itself still doesn’t cooperate. It’s literally like one of those “keep an idiot busy” jokes. “Sign In” … okay … “an error occurred and we couldn’t process your request. Change your password, that might help” … okay … “Bad request” and then get the job done by again: CHANGING PLATFORMS. It seems like a stupid business practice to me to chase users off to competitors for basic functionality (I’m just pontificating, I know what they’re really trying to hold on to behind the scenes) but I’m not some genius Corporate Boardroom suit, I’m just some idiot salesperson who has to rely on his wits to make dollars - I’m sure it’s making sense to somebody somewhere, though.
Get it together.Show lessSongsAboutMusic
Developer Response
That's definitely not the experience we want you to have and we apologize for the inconvenience. Please reach out to us at techsupport@ComEd.com so we can pass along this info to the appropriate team and get to the bottom of this for you. Please include any relevant screenshots along with your email so we can check them out at our end.Doesn’t work
Have alerts set up for payment due date 1 day prior but don't get anything- no texts, emails or alerts from the app. What’s the point? Gives a false sense of security thinking I have a safeguard in case I forget to to make a payment. Also never had the fees returned for using a credit card the first few months despite the app stating this would be the case. Lastly no option for auto pay with a credit card- only with a bank account.Show lessCFX20
GARBAGE!!!
Updated the app & tried to login & surprise! It didn’t work. Forced to change my password and Surprise! It wouldn’t let me change the password no matter what. Now im locked out after to many failed attempts. All this frustration when I only wanted to check my bill. This app is pure garbage, everyone that designed this app should be fired & I want credits towards my next bill for having to deal with this crap!!! 🤬👎🏻👎🏻Show lessLil Storm
Great app
2/22 I couldn’t login suddenly. On the website either. Whatever they did to update their branding really messed up everything.
Edit: updated my phone to the latest as auto update hadn’t installed it. That was the issue all along! Try that if you’re having login troubles. Otherwise very good easy to use app. Simple and streamlined. Clear and concise.Show lessAmaMars
Developer Response
Hi , We’re sorry to hear you have been experiencing issues with our mobile app. Can you please reach out to us at TechSupport@ComEd.com for assistance? Thanks!Can this App detect 1 Leg off 110 out?
My ComEd Smart Meter is a Dumb Meter in my opinion. Why? My Furnace needs two Legs of 110 to supply 220 to operate my Furnace. But my ComEd Smart Meter can only detect a Full Outage of 220, both 110 Legs. How many times do we lose just one Leg of 110? Well it happens more than you would want. It happened to my neighbor and me and ComEd checked both Smart Meters and Said their was NO Outage at either of our homes. But when it is zero degrees out side, only half your house has Lights on, Furnace won’t start, IS THIS APP GOING TO WAKE UP ComEd and tell them I really have a Partial Outage? This is 2022 and I would Love a Real Intelligent Power Meter and APP to Alert Me and ComEd about ALL Types of Outages (Partial and Full)!
Can you do that this Year ComEd????????
That is what I want for Christmas 2022 from ComEd! And yes I am a Stock Holder too!
I hope I don’t have to attend a Stock Holder’s Meeting to get this fixed!Show lessOldFord
Developer Response
In order to assist you better can you please provide us your name and contact information and we will be sure that the correct person gets in contact with you. Thank you.Tough to compare
Tough to compare apples to apples. Shows you your current KW usage for current month but the other two show dollar amount and unless you go into you actual old bill so you find kw for prior months.
Isn’t it possible to put both in the “usage” graph?719dcallen
App use & info..
I like the use of this app and the information that it provides.
I enjoyed the advance notices & the ability to track pass information on my account. Along with the ability to pay 24/7. Being a senior and not text savvy, I do not find this app intimidating at all. It’s a great tool to make use of.
Michael. W
Aurora,IL.Show lessSo Concern Driver
Developer Response
Glad you like it!Does not work
I downloaded this app to track my electricity usage and pay my bills, but upon opening the app it stays open for two seconds and then closes. You are unable to actually use any function of this app! It is utterly useless. I’m pretty sure this is just a bug brought on by either an apple or an in-app update, but until it is fixed, the app is just a frustrating icon on a phone’s screen.Show lessmmccarthy1214
Inadequate information
Exelon should be ashamed of the performance of this app! The BEST it does is give usage information that is 2 days old and quite often is 4 and 5 days behind! For meters that Edison can read in real time that is ridiculous!!! They should spend less time and money bribing officials and blackmailing their customers with threats of plant closures and get their act together!Show lessAvion Lover
