Leave a Review ComEd
App broken
App is broken, and crashes during start up. Website gives an error when trying to login. This has been happening longer than a week. Reinstalled app, still doesn’t work.
How do you expect me to pay my bill when I can’t even access your site? It’s 2021, and if you still haven’t figured out how to make a basic phone app as one of the largest energy companies in America, then pathetic would be an understatement.
The worst part is, they are the only choice, unless you can afford to go solar.Show lessSupmarf
Why is it always ZERO?
I strongly dislike how ComEd’s billing is applied to my account. Every month I basically send an overpayment (don’t ask, but I do) and every month my balance is 0! Okay great, but IF I HAVE A CREDIT ON MY BILL WHY IS MY BALANCE ALWAYS ZERO?! I hate guessing how much my bill would be, like any utility user. But if I have a credit, reflect it! So when the next bill comes I can pay the exact amount. Why am I responsible to go line by line to determine how much I of a credit I have on my bill? I shouldn’t have to do your account jobs for you all. Please have a reflective balance on the Home Screen! Not just zero or “no payment due” ... thank you!Show lessDaLouieV
Developer Response
We apologize for the issues you are having. Please contact our customer care center and they will be able to assist you further. Representatives are available Monday - Friday 7:00 AM - 7:00 PM.Shameful
Shameful that your companies website doesn’t provide a payment area where by a customer can pay the company directly without having to use a third party thus having to pay an additional fee. Now your site refuses to advance my review. How clever all the nicknames I’ve chosen are in use.bbbyyyttvb
Horrible!!!
Don’t give them access to your bank account & DON’T pay early!! I thought I was doing a good thing by paying my bill a bit early since I had it. I paid both last months & the following month’s bill or so I thought. What ComEd did was wait until I had my LAST bit of $$ for the month, then it charged me!!! I’m disabled & poor!!! Really ComEd!!!??! I will be LATE from here on out!!!!Show less19jimin95
Needs to be more intuitive
Why make future-scheduling payments the default option? Every other app or electronic bill payment option with any other company sets the current day or next day as the default date when making a payment. This inconsistency with the norm makes no sense. When I use other apps or online bill payments, I don’t have to take extra steps unless I want to defer my payment to a future date. Here, when I just want to pay my bill now, I have to take extra steps to change the date to now.
Also, if there is an issue with the payment method (such as the wrong card expiration date in my case), you are not informed that it is declined right away. You receive a confirmation number as if it has been successfully processed, and have to follow up later to confirm if it went through.
The whole point of this app is to make it convenient to review and pay your bill quickly. By today’s standards, this app does not yet fully achieve that goal.Show lessDeadBob74
Developer Response
We'll look into this issue for you. Please send us a note at techsupport@comed.com so that we can follow up.Payments don’t go through
I consistently make payment through the app, I receive a confirmation email that the payment has been successful and then see a past due bill on ComEd. The payments don’t get taken, there is money in my account. What on earth is the problem? Worse app ever! Don’t make payment online an option if it won’t work!!! I’ve had my bank accounts and credit cards for over 20 years, I pay my bills consistently and on time. Please fix your issue!!!!!Show lessLyssaire
Developer Response
Hello, We are sorry for the issues you encountered trying to use the app. Please reach out to us at ComEdAppSupport@ExelonCorp.com with your account information and we can help you.DEVELOPERS: Storm Mode is too restrictive!
I’m on the hourly billing plan so I need to defer usage of major appliances, charging my electric vehicle, etc. to non-peak hours in order to lower my bill. I check the hourly rate feature almost every day. Well, we did have a big storm 6 days ago and the app is still in “Storm Mode!” In this mode, there’s no way to check hourly billing rates! I could see moving it into a submenu or something but it’s just completely gone. It’s unreasonable to cut people off from this feature during Storm Mode for a whole week, especially when the storm didn’t even impact my service. PLEASE FIX THIS! Thanks.Show lessL'Austin Thought
Developer Response
We'll look into this issue for you. Please send us a note at techsupport@comed.com so that we can follow up.Com Ed has come a long way!!!!!
Over the last 20 yrs I’ve had some serious issues with com Ed it’s hard to believe that this company has been around monopolizing all these years as a result in my eyes this company was in fair in so many ways but recently has been doing some amazing things for our youth and reaching out to the community to help make sure the bills are paid ! I’m just saying thank you Com Ed you guys have come a long way from not caring for your customers to taking care of your customer ! Keep up the Good work ! 👌🏾👍🏽Show lesscorinn jackson-mitchell
It’s being developed in opposite way.
ComEd is developing this app in reverse. All the information one used to have like bill forecast and daily usage, all gone. Can u imagine? U improve the UIX not make it worse. I can’t uninstall it.. forced to use it.Shivansh101818
Nice but real time prices are not provided
Nice app but has a few shortcomings. It does not show real time pricing. A table shows prices for previous hours which does me no good. Also, an alarm notification is sent but only when prices are exorbitantly high. It would be better if I can set the threshold.
During times where storms are happening, the app interface changes to one where you can notify ComEd of an outage but all other functionality in normal app is disabled.Show lessMJElmhurst
Developer Response
We'll look into this issue for you. Please send us a note at techsupport@comed.com so that we can follow up.
