Leave a Review ComEd
ComEd app enhancement:
I have a smart meter, that can detect a loss of power, since January 2015. There is a need for an enhancement to the ComEd app to send a push notification and/or text message and/or email when the smart meter immediately detects a loss of power. This can be very important when away from home and with others having medical devices. Outage reports, which come sometime after the outage, stating when the service will be restored are too late.Show lessTic tac toe freak
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at techsupport@comed.com. Thank you.Good but needs more work.
It would be nice if the mobile app lets you know when the site is down instead of giving a message that my email and or password do not match. Very frustrating. Had to call customer service and get through the annoying options to finally speak with someone who told me that the site was down. Please fix this extremely annoying feature. The rest of the application seems to work well if it not down and customers are informed. Thank you for your time and consideration. I expect more from your coding and engineering department. Thank you. Jackrabbit.Show lessstanislaw666
Developer Response
Hello, Thank you for the feedback as we appreciate it. We will be reviewing this internally to better communicate with our customers when a service or channel may be unavailable. We strive to make our services better and we will be taking this back to make sure this is evaluated. Thank you for the detailed response.Was good
I normally only log in when there seems to be weather issues to check the outage map, and now cannot get into my account as the email I signed up with and the password I have saved are “not valid information”. Touch ID is also not working, so I’m kinda hoping an update comes soon that fixes the login issueShow lesseeklove
Good, and added features would make it great
Love the app and easy access to information, especially hourly rates. What would be great is to have more real time energy usage throughout the billing cycle to help gauge usage.
Another nice to have would be more customization of the widgets on the app. What I mean is the ability to choose what data “pod” appears for my personalized setting. Now, this customization is limited.Show lessjjjrrrrrrrrrrr
App is trash
“pay bill today” then it takes weeks for them to pull the payment. No other options. App is slow to update, the bill comes out but the app doesn’t actually reflect the current information, that takes a week to update. This app is trash. ComEd is trash. Quit spending money advertising telling us how great you are, spend the money doing something useful like upgrading your infrastructure or lowering our rates. Literally hitler and worst than at&t and Comcast combined.Show lessWhiny Kids
Great app
The app does what it is supposed to. I can see how much my bill is quickly and track the hourly pricing. People are complaining about the convenience fee. So don’t pay thru the app! It not a hidden fee. I pay thru my bank and there is no fee. Stop complaining and figure out another way to pay the bill.
The hourly pricing has been great. Definitely worth it that other companies don’t offer. Thank you ComEd.Show lessstopcomplaining29
Developer Response
Hi stopcomplaining29, Thank you for the feedback as we greatly appreciate it. We can make sure to take this info back to our design teams as this is a great insight!! We hope you have a wonderful day and thanks again for the feedback. ComEd Mobile App TeamHard to set up and hard to make payments
After long setup with lots of security questions, once I started to make a payment with credit card I discovered few for using card. There was no way to go back and use a bank account. App kept defaulting to card as only payment option. Even after leaving app, returned to app and it uses card as only payment option. Couldn’t even change card.Show lessRustyredcab
App crash
I just put solar on my home. I am trying to see how ComEd tracks my production. I try to see usage breakdown and the app keeps crashing. Very annoying.
UPDATE- Well after waiting for a couple of days the app started working correctly and is giving me everything I need to track my solar credits now. Great app.Show lessCorvette0488
App needs an adjustment
When you try to make a payment, it automatically schedules it for the due date on the bill, not the day you’re making the payment. I almost had my electric shut off because of this.Crusader X
Stop screwing your customers
You are a horrible company for charging your regular customers a fee for using a credit card. Absolute worthless app if you’re going to charge people for using it. I pay all my bills online and usually it is a very convenient way to make a payment. However, you’ve made it not so convenient. Please do yourself a favor and learn from other companies how to treat your regular customers fairly and not have to charge them for paying online. Your scam every customer for $1.75... hope you’re happy and satisfied raking in all that money for ripping off your regular everyday so-called customers.. Worthless!!!Show lessbunch of jokers
