Horrible Customer service
This has been the worst experience ever!! I was recommend this black owned bank by a close friend and thought I would try to support my community. Well, it has been 2 months since applying for a checking and savings, receiving an ATM card BUT no account setup. What happened to my $$ drafted to find the account??
Customer service says it is there can’t figure out why not processed. 2 months! I have called for weeks and NO resolution. This is like non other!!!
Do I recommend this bank????
ABSOLUTELY NOT!!!!
Customer service says it is there can’t figure out why not processed. 2 months! I have called for weeks and NO resolution. This is like non other!!!
Do I recommend this bank????
ABSOLUTELY NOT!!!!
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App needs major upgrades
Hey y’all just an update. The app is needs some serious UPGRADES! In today’s world if your app is that far behind you lose out on customers. You can’t wire transfer someone unless they also have an account. Just one of the many flaws I found in the app. Also they have a $10 maintenance free for your checking account and $5 for savings. I really want to support them but I may have to go back to my old bank. Also they say that have partnering banks or credit unions do your research in your area things have changed and they may not be the case in your area. Case and point on the app it’s said there was a Credit Union who will place my money free of charge no issue to my account. I get there and they quickly told me know that not the case they didn’t even allow it. It’s 2020 they even make you download 3rd party app like zelle, Venmo etc. why aren’t those app built in with a quick link. It’s very annoying. The fees are what got me. Like I said I want to support but the app is lacking so much I don’t think I can for long.
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Terrible App and Online Banking
App is outdated in comparison to all the other banks I’ve used. Unable to reset my password due to annoying callback feature that never works. I can’t access my account when I need to. I wanted to support the bank black movement, but I will no longer be able to do so. No 24/7 customer service, which is a major inconvenience. If OneUnited doesn’t have 24/7 customer service at least make sure you have a reliable App or online banking capabilities. The App = FAIL, Online Banking = FAIL, Customer Service = FAIL. Make some major improvements and I might return. Until then, I’ll have to bank elsewhere. I’m embarrassed that I’ve recommended this bank to family and friends. Cool debit Cards though
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A good start
I just started using this bank. VERY happy to do something for our community. I’m sorry to see some of the negative reviews. I know the phone app isn’t perfect people but let’s build from here. I am disappointed that I can’t seem to initiate outside transfers from the phone app. Have to go to the website. But I want to support this bank. White man’s system has no respect or interest in us. Let’s just support each other and I’m confident they will improve over time. Much Love
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Black owned bank for the win
With everything that has been going on as of 2020, I wanted to find a better way to support my people, being that I am African American / black. One United bank has provided a great place for me to place money and hopefully support my community. At first I felt the app and bank was iffy but I had to question myself if I am judging this company harshly because it was black owned and I was. As the first month everything is smooth and connects the way I need it too. I plan on staying with them for many years.
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Bad Customer Service
All around just bad customer service ! Charges pens past 7 days , well after the merchant has cancelled the transaction. I work for a REAL bank and know once it’s 7 days and it’s still pending it’s not the merchant it’s a system issue with the bank. Customer service wanted a letter from the merchant proving it was cancelled , unnecessary! Charged OD fees for transactions that had already cleared and more than enough money left in my account . Two days later charged 2 OD fees and negative in my account . Their excuse , read the agreement !
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Great Improvements
I’m really happy with the improvements you’ve been making to the app. I’ve been with your bank almost three years and the experience has consistently gotten better. Customer service has always been excellent but technology struggled to keep up. I’m glad to see Apple Pay is now available and advance Direct Deposit is here. Those two alone put you on par with my local bank. The only thing left on my wish list is Unity Visa integration within the mobile app. I hate using a third party website.
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Pragmatic
I really appreciate one United. So many bad reviews but I’m sure they gave most of you second chances. I have so many bad things too say about the white owned banks that’s negative it’s ridiculous, like they way they became the bank they are today. I personally would recommend this bank too anyone who needs a second chance. One united handles all situations in a Pragmatic way, realistically everyone has too grow and start from somewhere.
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SMH
Well i really desired to bank black, but this is not experience i hoped for. Im no where near a branch so i use the app heavily. I expect that when i use the app that i can see what is currently in my account. With this app it was a hassle...all the time. I use this account to do everyday spending. So when i check my balance, I expect it to be up to date when i sign in...every time. Of my chase app can do it i know this app should be able to. There has been too many times i checked my account and see my available balance drop by 40 dollars in a few hours and i only used my card twice in a few days. So i cant keep up with my money like i want like i can with my chase app. This app needs to be updated for that reason.
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Love the bank’s ideals
..but don’t like the inconvenience of online banking services:
1. Replaced phone due to damages and cannot use app because app requires phone call verification that does not work- ever. Calls do not go through.
2. Bank has NO 24/7 customer service. If you need to do important business after 5pm PST you have no banking support.
3. Customer service representatives on the phone are sometimes unprofessional and unpleasant.
1. Replaced phone due to damages and cannot use app because app requires phone call verification that does not work- ever. Calls do not go through.
2. Bank has NO 24/7 customer service. If you need to do important business after 5pm PST you have no banking support.
3. Customer service representatives on the phone are sometimes unprofessional and unpleasant.
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