Access
Im unable to get access to my funds from an atm and the customer service number is the worse. They hang up after a certain amount of rings and the wait for support is waaay to long. This has to be fixed before I remove what little money I have left with this bank.
Great idea to support banking BLACK but....
The app closes out unexpectedly when trying to view other selections besides your balance. I’ve also had several notifications come to my phone saying I needed to check my messages when attempting to do so once again the app closes out after I logged in this app is only useful to view your balance needs to be updated and yes I’ve removed the app from my phone three times just to be sure it wasn’t something on my end and still got the same results it’s annoying and disappointing.
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I hate it...they watch your account spending
I already hate this bank like every transfer or anything I purchase they block my card for no reason at all and then I have to call them in yell at them because of it they have no reason why they do it but only will day it’s out y’all ordinary like why is y’all want keeping a close eye my about my money I received SSI each month only deposit that’s going inside my bank account I take out money at a ATM to pay back a friend after the withdrawal I tried ordering wind stop my debit card was blocked from no reason I cannot even enjoy telling my friends family about this bank because they see what’s going on and just always tell me to leave OneUnited bank because of it for example no Mickey D’s cik fa lay in&out burgers chicken wings etc I hate this bank seriously I’ll never enjoy this bank at all or even say happy things about them ...they block my card every 2 transactions I make on it and saying it a fraud alert!!
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Change in banking info
Love the bank but I believe the app would be alot better if notification could be automatically sent right after each purchase. The place and name of purchase with amount that was spent and now new balance.
Thanks in advance
And thanks for a great banking experience❤️
Thanks in advance
And thanks for a great banking experience❤️
Service and quality
I’ll be honest as a Black Latino I find it quite thrilling to have a black owned bank as my financial institution but the customer service I’ve received from OneUnited has been less than adequate compared to other companies I’ve banked with in the past I think if the customer service was better I’d be more inclined to give a higher review but one time I was on hold for twenty minutes and it really seemed like the rep took a nap before helping me or getting back on the line with me and even after the 20 minute hold she still had little to no information or solution for me
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Good, not great
Update: October 2020
The stability of the app has improved and the app allows you to accomplish most of the bank functions with ease. I am happy to see OneUnited continuing to add functionality and making the bank more user friendly. More ATM access and the ability to deposit cash is the only thing we’re missing.
The app works well most days but will randomly freeze and not allow me to access my account. The locations function can use some improvements as it has taken me to closed or removed ATM’s on several occasions. It would also be nice to view check images on the app. Overall, the app is functional and will allow you to check your balance on the go.
The stability of the app has improved and the app allows you to accomplish most of the bank functions with ease. I am happy to see OneUnited continuing to add functionality and making the bank more user friendly. More ATM access and the ability to deposit cash is the only thing we’re missing.
The app works well most days but will randomly freeze and not allow me to access my account. The locations function can use some improvements as it has taken me to closed or removed ATM’s on several occasions. It would also be nice to view check images on the app. Overall, the app is functional and will allow you to check your balance on the go.
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It’s A No For Me ..
I wanted to be apart of something beautiful which is black owned business. But it has been a disaster .. The overdraft fee is more than any other bank I’ve had. I received 2 in one day because my account had been overdraft because I Lyft to work. But that’s not the problem I’m ok paying the fee.. It’s waking up with no direct deposit which I have never experienced with any other bank. Even though OneUNITED says you can get paid up to 2 days early and they make your funds available as soon as your employer post them. LIE !!!! Here it is Friday payday and my daughters birthday and I have no direct deposit it’s still saying pending on actual payday. Soooo it’s a no for me. But on the plus the bank cards are beautiful :)
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App needs an update
My notification says that 4 things are pending in the app and won’t go away. When I go into the app, under the “More” tab, it says the notifications are under the “News Feed”. When I click the News Feed, the app then cycles and kicks me out
Disappointed
Like most of my fellow African Americans; we wanted to “Bank Black” to help support our community but this app ain’t it. I use the app a lot because no one has time to call and be placed on hold forever! This app is very disappointing, was working ok, now I can’t even clear news feed; keeps giving me notifications but when I try to open it, it loads forever then the whole app shuts down every time. I do not have this problem with any of my other apps not one!!! So it’s not on my end. Fix it!!!
Thanks
Thanks
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Mobile app
I chose to start a account to support Black Owned especially in these times .
My only issue is that the banking app isn’t giving me all the options it should.
Heard from an employee about my issues , did what they said and Nothing ! Tried on different electronics and still NOTHING !
Still can’t do a automatic monthly transfer, can’t clear feed notices . Basically all I can do on this app is look at balance! A little disappointing to say the least .
My only issue is that the banking app isn’t giving me all the options it should.
Heard from an employee about my issues , did what they said and Nothing ! Tried on different electronics and still NOTHING !
Still can’t do a automatic monthly transfer, can’t clear feed notices . Basically all I can do on this app is look at balance! A little disappointing to say the least .
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