Worst Experience Ever
This bank puts a 30 day hold on gas and hotels. They only release these holds if you call the establishments to get control numbers. They had about $500 of my money tied up on holds for about 2 weeks as I called repeatedly to have these holds released. I NEVER have these issues with Wells Fargo or BOA. I wanted to bank black but after this experience I am closing my OneUnited Account and sticking to main stream banks who know that $50 worth of gas doesn’t require a $150 hold for weeks on end. SMH
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Needs a lot of updates and is glitchy
I think that this app can be updated and become a great app... I believe the ability to “authorize” your card for digital wallets by connecting to the app should be included, and also it freezes.. a lot. Besides that, I love the bank and customer service and the features that are available to me ! Bank Black!!
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Feed
The feed on this app doesn’t actually show it just keeps spinning and at that point I have no control of the account. I’m hoping for a update to fix all the issues.
Not Good
i put $50 on the card they kept telling me low balance low balance low balance OK I could not put anything else on the card I’ll turn around and deduct $10 off my card and make it $40 on my card how dare you take $10 from me not let me knowEvery time I try to go to the information about what are you saying to me me you’re sending me information it never goes to just go around and around in circles and not let me know what’s going on so you just took my $10 not let me know the low balance means I need to put some more money in there he just took my money but I need to put some more money in there just take my money off the card that’s not right I should’ve been informed if I do not put more money in account you will take some out and I just took my money and not let me know upfront before you took it
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Haven’t let me down yet.
At first I was skeptical but this has turned out to be great! Customer service is exceptional and move very fast. Way better overall experience than these big banks. I love One United.
Very basic app, needs improvement
This is not a very robust app, and lacks a lot of functionality provided with other banking apps. It also has alerts/notifications to get you to look at other products and content that you cannot turn off or even dismiss without clicking through to every piece of content/article. I want to support this bank but it’s pretty frustrating—there is also a $1,500 limit of what you can spend per day which is not realistic for big purchases/bills/travel etc. Apparently this is to “protect customers” but you can’t change this per account, and you have to call in on a case by case basis to have it waived before you can make your transaction. This is apparently the same deal for even business accounts. I really hope they make some serious improvements!
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The App Needs Some Work
I have no problem banking Black and always strive to keep something in the account but the app leaves much to be desired. It sends me notifications that I can’t clear because the News Feed never opens in app and the message icon always reads no messages in the last 7 days. Why not just let me see all applicable messages? They definitely need to look into the news feed to check for bugs as it either hour glasses or crashes the app.
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Love the app, love that I am able to support black Buisness and say that I bank black!
Only issue I’ve had which looks like it was
Resolve with this last update, was that newsletter notifications would get stuck and freeze the app when checking the latest, and considering that’s the only issue!? We golden!!
Resolve with this last update, was that newsletter notifications would get stuck and freeze the app when checking the latest, and considering that’s the only issue!? We golden!!
Great service but difficult app
I’ve had mostly positive experiences working with this back on getting an account and set up with Apple Wallet. My only gripes are with the confusing app navigation, hard to discover messages, and over abundance of website links with limited information.
Annoyed w/ News Feed
For many months my news feed continues to stay in buffering mode. I will receive a notification that content/message is there, but when I open the page, it buffers amd I cannot close it unless I close the app completely. I’m annoyed because I cannot clear the new feed content/messages and I cannot turn my notification off for other reasons. Help & fix it.
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