Leave a Review du
DU Plan
For so many years i have been using may Du plan paying 250 and more a month which i dont know why... and today i got my July 2022 billing statement suddenly may plan became 300 and my bill is 378. How?? No one knows.. i called so many times and as always its voice mail.... this is not fair i need someone to guide and help on how to revise the bill and the plan.Show lessdjemn we ahsuhdhns
Developer Response
Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank youFreezing
App is freezing on chatting although uninstalling and installing it againMAJID M G
Very helpful !
As a transit tourist this free sim card was very helpful! Got another 1 gb of data for downloading the app. Awesome! :)Dhiraagu
Developer Response
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best 😍Complain
Although they have a provision to plan change through a mobile app; however, the app doesn't notify what's the status of the request.GURTAJ506
Developer Response
Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank youWe need new update
I gave this app one star because we should be able to transfer balance or data subscription using this app please fix it4L sheyboy
Developer Response
Hi, to transfer credit from your du Pay As You Go line to any other du prepaid line, please dial *121*du Prepaid number*Amount#. Press 1 to confirm or 0 to cancel the transfer. To check the available data offers, click 'Special Offers' on the app. ThanksConvenient and smooth app.
LConvenientCush Consulting Group
Amateur app
It’s amazing to see how a company in 2022 still can’t get its mobile app right. Amateur happy hour.
Speed, UI and UX, functionality and usefulness of the app are terrible.
Come on. Billion dollar company that can’t properly create a simple mobile app. Just license an existing app.AndyPop28
Developer Response
Hi, kindly forward your account number & more details about the matter to mobileapp.support@du.ae for further assistance. Thank youToo bad service, staff are irresponsible
I bought du sim within a month become bad they charge extra money for replacement even that in warranty, i complaints to du but still nobody call backnil34679
Developer Response
Hi, the SIM replacement fee is AED 20 (+ 5% VAT). ThanksNetwork
Mobile network not coverageTstha
Very Bad customer support
All staff is sleeping not interested to work promptlySalimali K
