Leave a Review du
The worst customer service
Awful company awful app awful awful awfulDandyLad
Data is not working
I have 26 GB and the Data is not working. HelpGeorge Helo
Roaming
I purchased a package and was charged 350 dirhams and it stopped my phone from any data and cellular service. Now I purchased another package for 500 dirhams and I still don’t have service!Tripp F
Good
Goodmothfath
Developer Response
Thanks for your feedback & rating. We hope you continue to enjoy our services 💙The Best.
Very easy and convenient application.swhili
App is terrible
Can’t upload EIDawqwwwwwweyugcdvk
Missing features
I used Etisalat before switching to Du but to my surprise the app lacks many features like usage details, call logs and data usage analytics. The UI is fine but features needs to be updated.Zeyad K. Hamid
Developer Response
We appreciate your feedback & suggestion. Thank youIncompetent sales staff
It is incredibly inadequate that internet gets cut off when you haven’t paid a bill that was not explained to you on sign up. Your sales staff do not have communication skills and therefore you cannot penalise customers for not knowing what needs paying and when. A security deposit is absolutely not necessary for an invisible thing such as internet. How will I damage it?! At the earliest convenience I will be moving to a different provider. Du have been nothing but disappointing from the beginning.Show lessDFR245
Developer Response
Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank youAdd more features
It’s better if you can show when the payment is done.Ameer alsibai
Developer Response
Hi, kindly go to the app Settings & click 'Payment History'. Thank youWorst customer service
Du is the most unhelpful phone provider I have ever had. I accidentally purchased a bundle with them. I called and explained it was by mistake and the agent said they will deactivate for me. 3 months later I realised that it was not cancelled and they have still been charging me. When I explained this to a new agent they said they refuse to refund me even though it was their fault. I will be leaving Du, and hopefully I get better service at EtisalatShow lessfuroutan
Developer Response
Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank you
