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Changing supplier ASAP
Impressive the way DU cuts internet and connection this fast
There used to be trust
Nonetheless, changing supplierla.fr.la
Service needs improving
The service needs improving. The signal needs to be stronger and have wider range. Also customer service reps need training on how to deal with customers. They need to be understanding and polite and provide solutions to customers. There is still a long road ahead for du to improve.MidoUSA
Developer Response
Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank youI don’t know why they charge me always more really I am not satisfied
I don’t know why they charge me always more really I am not satisfiedmahmmad ishaque
Very bad customer care services
Veey bad experience with du customer care i have internet speed issue with home wifi service almost more then 2 month contact with du , sending 100 if emails , calls , but problems still, i trying to transfer EtisalatBasit.3737
Developer Response
Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank youDifferent payments
Why every month is different payments, usually 126 dh this month 130?? Can i know whyiness zai
Hard to navigate
This is a really hard app to navigate. I’m not bad with phones or computers but I can never work out how to top up my data on my pay as you sim with the app.
Edit: thanks for replying but this isn’t what I mean. Topping up didn’t give me data, I need to click the button with three dots, click special offers, then I can buy data. Or change my plan, it’s not obvious to do that.Show lessKogu987
Developer Response
Hi, you can add balance by clicking 'Recharge' & choosing the recharge option. You could also visit www.du.ae & select 'Quick Recharge'. Thank youAuto payment bad
Your auto payment is not working properly I added my credit card to the auto payment but your system didn’t deducted from it and made my account overdue without any notice from your sideSowrdxzxx
Developer Response
Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank youForced App closing
When I try to open settings and press change credit limit the app is closing automatically
iPhone 12Taefo
Poorly implemented
The app looks like it’s web based and just an interface. Issues with payments and issues with Apple Pay for payment! The app needs to be reworked if they are serious about their market position.Machismo73
Developer Response
Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank youLiz
MANAR MALL, RAS AL KHAIMAH BRANCH IS THE WORST!!!Lunar Magic
