Leave a Review ORNL Federal Credit Union
Convenient
The app is super convenient and I use it almost every day. The only issue is that it won’t ever save my device as a trusted device so I have to use 2-factor authentication every time. Still 5 stars though because I suppose I’d rather have too much security than not enoughJAnd222
Developer Response
Hey there! We apologize for this inconvenience. If you need further assistance we would be happy to help! Feel free to email us at social@ornlfcu.com so we can get in touch!My favorite credit union for 50 years of membership 🌻
I have had 3 car loans and 1 mortgage over the past years. My loans were affordable and payments were made through automatic withdrawals every month. The loan service made my banking so easy and saved me time as well.Worship my Savior
Developer Response
We are very appreciative of your kind words and the 5-star review! Thank you so much!Mostly good but I need help with an issue
I can’t get real-time debit card transaction limit/alerts to save. I can toggle the little switch to the “on” position initially, then it takes me to the option to choose a $ limit, but when I input the desired $ limit & try to press “done,” it doesn’t accept or save the setting. I experience this as the “done” button being “dead,” and the toggle switch goes back to the off position when refreshed.
My debit card was breached this week, so while I appreciate the card lock feature working, I’m particularly concerned with the real-time transaction limit alert feature as well. In addition, I’m not getting daily balance alerts since Wednesday, despite the switch being on. Not sure if the latter is an app issue or something else. I tried to crowdfund some input and got one response from an iPhone user who was able to get debit transaction limit alerts to work.
I use an iPhone 11 and the app says my device should be compatible.Show lessEnoonmaiih
Developer Response
Hey there! We apologize for the inconvenience and would love to help! Please email us at social@ornlfcu.com with your contact information so our digital banking team can get in touch!Double verification
While I appreciate the extended security measures from both the website and the app, it is a little monotonous for myself and my loved ones to engage in our activities with ORNL. That aside, they’re amazing. If you know people that don’t bank with them… change their minds!no-comply
Developer Response
Thank you for the review! If you need further assistance please reach out to us at social@ornlfcu.com with your contact info!Love everything except…
Really good app! I would love to see a more efficient bill pay system. The one-week delay on sending out payments is a bit excessive, and I have no intention of paying for expediting. I have another app that gets payees their money within three days at no charge. If the payment time was quicker, I would use it more and give the 5th star.Show lessFette-man
Developer Response
Hey there! We greatly appreciate your feedback and will be sure to pass this along to our digital team and app developers. If there is anything you need in the meantime, please feel free to reach out to us at social@ornlfcu.com. Thank you!Daily check in 5 min
I ck activity almost daily. It’s a morning routine.
Clicking thru my bank and card apps to check payments, deposits and balances. 5 minutes. We also use auto-pay/transfer, I can ck that too. Sure beats old days snail mail statements. App gives up to the minute view.TN OWNER
Developer Response
This is great to hear! Thank you so much for the 5-star review. We are glad that you are loving the mobile app!ORNL is amazing the app needs work
I love ORNL I’ve used them for years I wouldn’t recommend anyone else but I hate the app changes, due to the lagging in the app and issues with it glitching showing false balances it has caused me major overdrafts. The first was a Panera delivery (I even have overdraft protection) while I had Covid and a broken foot. I was told I had to come in office to get it resolved. I love ORNL again they are amazing but the issue with the app glitching and being rolled out too soon was definitely upsetting. 10/5 stars for ORNL 3/5 for the app..
UPDATE: Once again I love ORNL but the app still needs some work. I’ve had some issues with it repeatedly and I would love to see the app made more user friendly, fixed and rolled out with no bugs or issues! I also would love to see the amount you’re eligible to send via pay a person upped to at least $500 per person vs the $250 that’s currently allowed.Show lessYour Home Girl Krista
Developer Response
Hey there, we hate to hear that you have had these experiences and would love to help. Please email us at social@ornlfcu.com with your contact info so we can assist!Too many changes
I have been a member of ORNL credit union since 1985. I liked it that the employees knew who I was when I came. I still like the credit union, but I feel like they have gotten away from the friendly hometown credit union. I do not like the ITMs. I would rather see an actual person at my branch rather than a different person every time I use the ITM. Also, I do not recognize a single person at the branch I use because they are always quitting. Is this a reflection on the workplace? I feel like they have sold so many things out and not kept them in town. I have no idea where my mortgage really is anymore. It started out with ORNL and now it is with someone else. Some things are better left alone. Bigger is not always better.Show lessPick yo toe out of my jelly
Developer Response
Hello! You can definitely customize the date range to see past the last month. Please email us your name and contact information to social@ornlfcu.com and we'd be happy to assist you!ORNL
I’ve been with this credit union for more years than I can remember and I have zero complaints. Other than when they remodeled my branch I’m very satisfied with their service. Employees are extremely helpful and professional and friendly. I expect this to continue.kayes pokey
Developer Response
Thank you so much for the 5-star rating! We are glad to hear that our employees have provided you with such wonderful member service.Great design but Account information is never correct
Wish i could give this app Half a star —-Old App when it showed pending it was already deducted from the available so you knew exactly what you have in your Account Now somedays and some transactions are deducted and some not even tho they show pending its hard to know if you have Money or Not and then when you pay that bill it comes back Then you get an Overdraft fee on top of that where it said you had enough to pay it then all of a sudden the pending transactions were not deducted from the Total Available This needs Major attentionShow lessflustrated over it
Developer Response
Hey there! We would love to have our digital team get in touch with you to assist with these issues. Please contact us at social@ornlfcu.com with your information so we can get in touch!
