Leave a Review ORNL Federal Credit Union
Needs constant updates!
Someone really should constantly be updating this app. It’s no surprise to me that the app is constantly messing up just as much as issues with this bank. Can’t login without it freezing as soon as it reads your finger print, can’t deposit checks on a regular basis because it’s down, freezes when trying to switch between regular and savings… junk app!Show lessAgrl2nv
Just Ok
I appreciate many of the new features but once I try to log in from the preview screen so I can see more details, the app freezes all the time.Dzrl
Won’t Log In
Whether I type my password manually or use Touch ID, it accepts but won’t change from the snapshot screen. It freezes and won’t allow me to click on anything. I am forced to use the website which makes this app useless except for checking balance until this is fixed.CupO'Noodle
The older version was better to me
Not a big fan of the updated app. I do not like the fact that I can not see what deposits are pending or what payments are on hold/pending because it only show the first few letters of the company name or whatever the company goes by during transactions making it very hard to know what’s coming in or out. Also, don’t like the fact that you can not click on any holds to go to another page to be able to see clearly what is pending. Also, my pay a person is not automatic from another ORNL account holder after the new update. So I’m back to sending through Apple Pay and cash app because it takes 48 hours through the updated app to send money to another ORNL user. I liked the older app much better the font and layout could be much smaller and discreet. I’m planning to find a new primary bank due to this.Show lessNadam11
Developer Response
Hey there, we are sorry to hear about the issues you have experienced and would like the chance to help and resolve! Please email your contact info to social@ornlfcu.com at your earliest convenience so our digital team can get in touch to assist!THE WORST BANK EVER 😡😡😡😡😡😡
OKEY FIRST OFF ALL, this app is just the worst, the management is also the worst, I had to switch this bank bcz scammers always still money from me , and the bank won’t return it to me!!,it doesn’t have any security on it , the only reason I’m I’m still using this sh**t it bcz I got my car payment over there , I’m trying my best to get done with it ,as soon has POSSIBLE!!, so I can live this what so called a BANK!! Like right now I have been trying to logging into the app for like 2hours now , and it telling me I’m putting the wrong information, I called costumer service, we been trying to make it work, and it Still, not letting me log in to it , i just have to go to the branch in person, and pay it form there,😡😡😤Show lessNellysarah
Developer Response
Hello, we are so sorry that you have been experiencing these issues and would like to learn more in order to find a resolution. Would you please email us at social@ornlfcu.com with your name and contact info when you have a chance? We would love to help!Mimi2three
Normally, I do not do well with change, but I will have to say that the new ORNL app has been a game changer for me. I can see all my information at one glance. Easy access to all my transactions. Thank you for making this transition so easy for this electronically challenged 75 year old.Frannie124
Developer Response
Thanks so much for taking the time to leave us a review. We're happy to hear that you love the new features in the latest update.AmyMPB
The new app is horrible. It constantly freezes. It is always saying error loading when I am trying to look at my accounts. It freezes when I need to transfer money to cover payments. I better not get an overdraft fee because the app will not let me transfer money. Come on ORNL do better this is unacceptable.Show lessAmyMPB
New isn’t better
This new version of the app awful. It may look better but it doesn’t work well. Many things changed that were easy to do before and a hassle now. On pay a person it now takes days to send and receive money. Before it was immediately after it was accepted to payee. Very frustrating.Huntmuff
The old app was better
Since the new update I have to log out and sign into my other account I can’t just switch between the two. Transfers are more difficult now.Jake Lowe 1120
Not a fan
This to me is the worse version yet , its slow and Ive found my self accidentally transferring to another account , it does work although ,but i like quick and its done better. I do like ornl and their phone customer service is awesome i miss talking to Barbara , she retired a few years back.jal3961
