Leave a Review ORNL Federal Credit Union
Great design but Account information is never correct
Old App when it showed pending it was already deducted from the available so you knew exactly what you have in your Account
Now somedays and some transactions are deducted and some not even tho they show pending its hard to know if you have Money or Not and then when you pay that bill it comes back
Then you get an Overdraft fee on top of that where it said you had enough to pay it then all of a sudden the pending transactions were not deducted from the Total Available
This needs Major attentionShow lessflustrated over it
I despise the new app!!
The old app was nice. I could switch between accounts with no problems but now I have to log out before I can get into my second account. So I thought by using the link accounts would make it work better. Definitely not! Now I can see all of my accounts when I log in but the linked account balance is incorrect. It never updates to the correct balance. I’ve tried to unlink the accounts because I don’t like seeing my accounts with an incorrect balance!! I don’t know if anyone that would like that! I am unable to unlink the accounts so I thought I could delete the app and reinstall. Nope! That doesn’t work either. The account is still linked showing an incorrect balance! I am a Y12fcu member also but have always used ORNLFCU for everything but I am switching my accounts to Y12. They have a great app and I love its convenience and the fact that it works!! Curious if others have changed banks because the app improvement has really been an app disaster.Show lessCrobo23
Developer Response
Hey there, we are currently working with our developer to provide an easier feature to switch between accounts and will announce when that feature is available. We are very sorry for the inconvenience and would love to help with any other issues you are experiencing. Please reach out to us at social@ornlfcu.com so we can get in touch!New app
The new redesigned app is a lot more user friendly. Very easy to navigate and read.The SadRodLer
Alerts
What happened with my transactions alerts? Why I don’t get alerts in real time when transactions are done? I never get alerts unless I login in, if I don’t login in for 3 days then no alerts, strange the moment I’m logging in alerts popping up, too late I need to pops up when transactions are made..Show lessweornl
Wonderful
Provides the services I need. The staff have all been incredibly helpful!JN Woodcraft
Freezes up constantly after recent updates on iPhone.
About a year ago the app worked fine on my iPhone. Now after several updates that were to improve functionality and performance… I might as well drive or call the bank because the app constantly freezes and has to be rebooted. And it’s not like a lot of people don’t have iPhones. I was speaking to a clerk about it at one of their local locations and he said it was causing all iPhone users issues. Thanks ORNL it’s nice to know I’m a valued customer.🙄Show lessNInja Squirrel One
Developer Response
Hello! We hate to hear that you are having issues and would like to get you in touch with our digital department so they can look into this further. Could you email us at social@ornlfcu.com with your contact info at your earliest convenience? Thank you!Critical design flaw !?
I am one of those people who choose to hide the balance of my savings account in the app dashboard. I have just noticed that if an account is hidden then it’s functionality is also blocked within the app. Specifically , I am not able to make a transfer between savings and checking within the app if the savings account is hidden from dashboard view. This just seems like a design flaw in the app itself.
I can’t believe that I’m the only person who would want to hide the balance of an account and also need to be able to still use that account.
I hope this can be resolved in an update soon. It’s super annoying and it just doesn’t make sense why a display preference would block functionality and use of the app.Show lessfdssrrrjk
Developer Response
Hey there! We hate that you are having these difficulties and would love to help. Please email us at social@ornlfcu.com with your contact information so our digital team can look into this further. Thank you!XOKAIT
i love the new update! especially the option to lock the card when it’s not in use. i wish i could receive notifications for purchases via text/app and not via email because i do not check that very often.y2kdiablo
Developer Response
Hello! We are so glad to hear that you are loving the new app. As for the text notifications, please ensure that you have added your mobile number under your contact information in the settings of the app. Once you have done so, the option for text alerts will appear when creating your customized alerts. If you need assistance, please feel free to get in touch with us at social@ornlfcu.com. Thank you!App looks great
New athletics and flow of the app are amazing. Please add support for plaid payments. Lots of banks use this and not being able to pay my rent with plaid is super annoying… it’s 2022, plaid is common for a lot of online payments these daysNathaniel Schmidt
The care they give!
I have been a member since I was 18 years old. Now I am 73. They have been their for us every step of the way. They even reimbursed $500. They have been wonderful. Thank You ORNL.grandma ford
