Leave a Review ORNL Federal Credit Union
Down
This is the only app I know of that goes down as frequently as it does. It’s not helpful when you can’t access it.clhatcher
Hate the new update!!!!!
I absolutely HATE the new update!!! It doesn’t work half the time and it NEVER remembers my device. The double verification is so annoying!!! The layout is much harder to read due to the color changes and I’ve had nothing but problems checking my account since the update. The ONLY upside is the ability to see a larger amount of account history.Show lessStop changing what works!!
App continues not to function
I had constant trouble with the previous app. Today my password must be changed because I’ve tried to repeatedly log in and finally got an error that the system is having difficulties preventing me from logging in. If 25% of the time the app doesn’t function and 25% the digital ATMs aren’t working, my only option is to go into the credit union to make a deposit. It’s ridiculous. I’m switching to TVA credit union immediately.Show lessDragon456799
Developer Response
Hello there! We were experiencing some issues yesterday morning but all has been restored. If you continue to have any problems, please reach out to us at social@ornlfcu.com so we can help with your deposits!If it isn’t broken, why change it?
ever since the change in platforms, i’ve not been able to log into my account on the app once.
so frustrating and so annoying.ShelbyAWord
Junk app
Your new update for this app is absolutely junk half the time you can not load in an the other half the time you can’t use any of the function. This app does not allow you to deposit checks like it’s says it does it always kicks them back saying something went wrong. Ready to close my account because of this. Fix your crappy appShow lessSway6187
Freezes when going to account details
I love the new app when it works.. when I try to log in to the account details with my Touch ID it freezes 75% of the time and does nothing. If this gets fixed then I will definitely update my review because I do like the new interface a lot!ORNL account holder
New app
It was not easy to get the app on my phone. Had lots of problems and even after talking to ORNL customer service three times they told me to go back to the bank I did that and they could not help me help me . So I called . customer service for the fourth time and again they cannot help me and told me to go back to the bank and let them do it. Finally got it and very very disappointed. Not a good changeShow lessAsiago!!!??
Developer Response
We greatly apologize for this inconvenience. Are you still needing assistance? I'd be happy to get you connected with our digital team. Please email us at social@ornlfcu.com. Thank you!Glitchy
This new update seems to be more glitchy. Most times when I try to look at my account, the app will freeze.hdjdjdjdnjfjfjnfnfjfjjf
Buggy
Available balance still isn't working - it's showing my actual balance, holds clearly appearing underneath but not reflected in 'available'. Confusing. Face ID isn't always working and hard to find where things are. Setup was crappy - never said it had to be main member SSN so several attempts there before I could get that straight. The old app just kept saying error, if emails went out I didn't receive them but could be on my end. I had to delete the old and then download the new. Huge amount of lag the last few days and the Digital ID reminder only has two options - set up or remind later, no option to 'pass and stop reminding'Show lessMagnetwife
Developer Response
Hello! We would love to help you get adjusted to the new app. Please feel free to reach out to us by giving us a call or emailing social@ornlfcu.com so we can get in touch to assist!Why make things worse?
New version is dumbed down while still being complicated. Pending transactions not visible anymore. Transfers not intuitive.
The expanded password make it look like ORNL has had security issues and is trying to fix it the easier way by making harder on the user.psycosmyth
