Leave a Review ORNL Federal Credit Union
10/10 would download again
This app literally saved me from getting my lil booty arrested by the police. How, you may ask? Simple, I just showed the police how much I have in my bank account without needing to call asking for my balance (which is negative 30 dollars by the way :p ). Again, you may be wondering what does that have to do with the police? Obviously it doesn't has anything to do with them but one day it will. And when that day comes I’ll be ready. You should be too, which is why I highly recommend you download the ORNL Banking app today. :)Show lessGenesisWho
Developer Response
Thank you for the wonderful, and quite interesting, review! We appreciate the 5-star rating!New update
With the newest update, they got rid of the “Bill Pay” button from the main screen and added “Credit Score” button. Now to get to bill pay, you have to first, figure out where they put it and then it takes 3 screens to get there. I am sure most people would use the bill pay more often than credit score. This change makes no sense.Show lesspmoe54
Developer Response
Thank you so much for your feedback! We will be sure to pass this along to our app developers. If you need any assistance with the app, don't hesitate to reach out to us at social@ornlfcu.com.A major improvement
The ORNL FCU mobile app has been plagued by issues for years. I can’t believe that all the problems with the app freezing up after logging in have been fixed after all these years of agony! I can now check my account balance and transactions without needing to force quit and restart the app several times. Amazing! Thank you for working hard to find that bug and fixing it!Show lessWinkel111
Developer Response
Hey there, we would like to have our digital team look into this issue further to help troubleshoot and provide a resolution. Would you mind sending your contact info to social@ornlfcu.com at your earliest convenience? Thank you!My Credit Union ❤️
I have been with them for all my financial needs both personal and business for over 30 years. We have invested through them and I have gotten car loans through them as well. They are the only place you need to cover all your financial needs and their customer service is top rate.ORNLFCU for life
Developer Response
So glad to hear this! Thank you so much for being a longtime member and for the 5-star rating!Best banking app!
So easy to use. Cool features everywhere. Check capture, Pay a person, Bill Pay, Credit Score, etc. all work great!FutureESPNuser
Love this bank
Ornl is great! All my issues are always resolved and the security level on my account is awesome! I feel my money and information is safe! I do wish they had a loan program for low credit!hannahbanna13
ORNL is amazing the app needs work
I love ORNL I’ve used them for years I wouldn’t recommend anyone else but I hate the app changes and due to the lagging in the app and issues with it glitching showing false balances and causing a major overdraft from Panera when I even have overdraft protection, I had Covid and a broken foot but was told I had to come in office to get it resolved. I love ORNL again they are amazing but the issue with the app glitching and being rolled out too soon was definitely upsetting. 10/5 stars for ORNL 3/5 for the app..Show lessYour Home Girl Krista
I have no choice but to find another Credit Union
This newest update not only did nothing, but it actually made things WORSE. Even though there is no drop down to seamlessly move from one account to another, now, we have lost the ability to transfer funds into our other accounts, rendering this app useless. We have been dealing with these issues for a year, since the roll out of this new garbage platform. Seeing as ORNL would rather ignore these issues than address them(yes, I contacted ORNL about these issues), after 20+ years, I will have to move my business to a credit union that takes online banking, and their members seriously. Seriously a sad day for me, after such a wonderful, professional relationship.Show lessORNL member
Developer Response
Hey there! Once a member logs in to the app, after awhile a prompt will appear asking them to rate the app. These reviews and ratings are not paid for or artificial. We understand that you are having issues with the app and would like to learn more about what you are experiencing. Please email us at social@ornlfcu.com with your contact info so our digital team can help! UPDATE: Hello! We would like to learn more about what issues you are experiencing and who you have spoken with concerning the issues with the app. Again, we do not pay for reviews, a prompt appears to ask for a review and the user has the option to do so. Please email us at social@ornlfcu.com with your contact info so we can get in touch to help!Updates never improve it
Worst mobile banking I’ve ever used. As others said, have to log out to switch between accounts. Always wants to log into the wrong account when using fingerprint or face recognition. When I want to log out, sometimes the button is there, sometimes it isn’t. Today I got an email from the credit union saying I have a notification in the “statements” section. There is no statements section. Not sure how much of these problems are ORNL’s fault or app developer’s, but due to a couple of factors I’ll use this account for a little while longer. Otherwise, I would close my accounts there today.Show lessBilliam47
Developer Response
Hey there, we apologize for the inconveniences you have experienced and would love to help! Please email us at social@ornlfcu.com with your contact info so we can get in touch!Much improved
ORNL was behind the curve for many years with their internet presence and efficiency. The past six months they have greatly improved. I appreciate their brick and mortar locations too.exceltraveler
