Good app, doesn’t play well with Apple
Only complaints: The password in the app is not compatible with the Apple keychain and the app does not talk to the Apple Health app.
All of a sudden, app doesn’t recognize the serial number
My dreammapper app and cpap machine was working fine for months. Then with a software update, the software doesn’t recognize my device. I try to create an account, and now it doesn’t recognize my serial number. I see many others complaining about the same thing. This is garbage.
Stopped working for the past month, zero support
I’ve spent some effort trying to contact them via the support links, which takes you to a generic page with other links that eventually get you an American phone line with odd hours, which is useless.
The app stopped working on 21st June (‘coincidentally’ the approximate last update date) but I have been relying on the app data to put a spreadsheet together for months as I’m in and out of hospital trying to track my sleep problems, of which sleep apnea is only one. Please get some proper support for the app and fix it.
The app stopped working on 21st June (‘coincidentally’ the approximate last update date) but I have been relying on the app data to put a spreadsheet together for months as I’m in and out of hospital trying to track my sleep problems, of which sleep apnea is only one. Please get some proper support for the app and fix it.
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Lucky the CPAP machine isn’t this unreliable!
The reliability of this App really isn’t up to scratch for a medical device. There are regular occasions when the App loses contact with the (overseas) server and won’t pick up data for days. It also loses account information and crashes the Bluetooth connection from time to time.
The data presentation itself is OK, with AHI info that is clear and easy to read, but very basic, and lacks key information like time and duration of apneas and sleep.
There doesn’t seem to be any integration with other health Apps either.
On the whole, not great.
The data presentation itself is OK, with AHI info that is clear and easy to read, but very basic, and lacks key information like time and duration of apneas and sleep.
There doesn’t seem to be any integration with other health Apps either.
On the whole, not great.
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Unreliable Bluetooth connectivity
I’ve had this app for about 2 1/2 weeks. At first it was great. Then after a few nights for no reason it would no longer connect automatically through Bluetooth. I went through the tedious process of unpairing and then re pairing, all seemed fine. And then a few nights later it happened again. Last night as I was going to bed I allowed the app to do the update that specifically said it was an update to correct the Bluetooth bugs. This morning I woke up to the same message of check Bluetooth connection. I unpaired and re paired several time. Then followed the directions found in the app to delete the app and then reinstall the app. And now it simply won’t pair at all. With any other app I’d be completely done at this point and give up because I don’t have time to deal with apps that don’t work as intended, but since this particular app is supposed to be keeping me informed about my 4 yr old child’s sleep quality while using his new medical device I will continue to struggle on until I can once again gain access.
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Frustrated
I am a new user of CPAPs and have had my machine and this app for less than a week. I was diagnosed with severe apnea (70 per hr) and really need to stay informed on the effectiveness of my therapy. This app is hit or miss at best.
When I sync to my phone it “successfully” uploads the info, but shows nothing for the night before. So, it eventually displays the info but it may be as much as 8 to 10 hrs later. No rhyme or reason for the spotty results. Also, I have to manually connect the Bluetooth in settings every time in want to sync. Half the time I have to forget the connection and reset from scratch. This is on an iPhone X-XS with latest iOS.
Another issue is the day of the report. It is always showing the prior day. Example: my Monday morning report shows as Sunday. I started my therapy after midnight but always shows the day before. Wouldn’t it make sense to have the reports dated the next morning AFTER your sleep???? Confusing...
When I sync to my phone it “successfully” uploads the info, but shows nothing for the night before. So, it eventually displays the info but it may be as much as 8 to 10 hrs later. No rhyme or reason for the spotty results. Also, I have to manually connect the Bluetooth in settings every time in want to sync. Half the time I have to forget the connection and reset from scratch. This is on an iPhone X-XS with latest iOS.
Another issue is the day of the report. It is always showing the prior day. Example: my Monday morning report shows as Sunday. I started my therapy after midnight but always shows the day before. Wouldn’t it make sense to have the reports dated the next morning AFTER your sleep???? Confusing...
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Awful
99% of the time (no exaggeration) this app says that new information was found and uploaded when it in fact was not.... no new information is ever available. There is not even a bar above the dates and all of the usage details have a dash instead of the data. I have had this app for 10 months now and it continues to disappoint week after week. I close it out and try it multiple times a day and it still does not give me updated information. Days of empty data. It will display older dates which is funny because those dates were unavailable when I was looking for them. I perform all of the app updates and it still doesn’t deliver. Awful. I would have given it one star if I could but it won’t allow that. It makes you choose a nickname (displayed next to your review) and all twenty five choices were “already taken, until I gave it a higher rating. Unbelievable.
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Meh
It's the most minimally acceptable app for what it is. I don't feel it gives me any more info than what's on the machine. Except the machine can show history. If you didn't download and start using this app from the start, then you're out of luck because this doesn't import history. Even though all that info is on your machine and on the card. Also you need to manually open the app and connect to the machine every day. Not a big deal but because it only imports the most current day, any day you missed is gone. There is no glossary of terms. I don't know what everything is and have to ask my doctor what terms are and how it reflects in my data. It would be cool if this showed a better graph of info within the night. I know the data is there but instead it shows exactly how it's displayed on the machines LCD. Very lukewarm app. Only good if you don't like spinning and clicking the machine.
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Useful when it works
This is my second review. The now warrants 4 stars up from 3. There is still a lag in updating but performance has improved since I’ve starting keeping Bluetooth enabled on my phone overnight.
If the developers would modify the text on the app’s messages to to tell you it may take another 15-60 minutes after you stop using the machine in the morning for the previous night’s data to appear it would be OK.
It is the message stating you have the latest data in the app when it isn’t showing the most recent usage information that keeps this app from getting five stars.
If the developers would modify the text on the app’s messages to to tell you it may take another 15-60 minutes after you stop using the machine in the morning for the previous night’s data to appear it would be OK.
It is the message stating you have the latest data in the app when it isn’t showing the most recent usage information that keeps this app from getting five stars.
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Waste of time!!!
This app is a waste of time. If you buy the Philips Respironics for its connectivity dont waste your money. You can buy cheaper machines that basically do the same without the false advertising of connectivity. Philips have been using this same app for years knowing it doesnt work with machine and regularly drops out. Waste of money considering the RRP is about $2500 and the app is useless. Philips obviously doesnt care about its cpap patients to have a working app. They just want your money and dont care about what happens after they sell you the product. When this machine stops working which I’m sure wont be long I will be purchasing another brand. Over priced machines that havent progressed to the 21st century. And a useless app. Dont bother!
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