Ruins the DreamStation experience
What a disappointment. What frustration.
I have not one but two philips auto CPAP machines the DreamStation and DreamStation Go (the portable version)- a considerable investment and brand loyalty.
The DreamStations machines work great. And for the two months this app worked fine it actually helped me a great deal.
It provided feedback for me to see 90% maximum pressure used which I could use to improve my sleep quality.
I used to be able to try new things (like rinse my nose w a saline solution) and see if it lowered the number of AHI fir the night.
However after 2 months? (No longer sure since it was 6 or 7 month ago) the app has crapped out. it now struggles to connect BT, connects, finds new data, downloads it and only shows dashes instead of numbers for the night. I have unpaired it. Pair it back on. Update the app. All taking a lot of time with no results.
Every morning it struggles to download data but only shows dashes instead of numbers for that night.
The next day if I’m lucky it fills out the dashes with numbers of the night before last but again shows me dashes for the current (recent) night. Meaning it runs two nights behind if I’m lucky. Sometimes it doesn’t fill any dashes with data for several days in a row.
Frustrating.
Trashes the whole learning experience about your own health.
Why?
Both app and machines (expensive as they are) are made by the same company.
Get it together Philips.
I have not one but two philips auto CPAP machines the DreamStation and DreamStation Go (the portable version)- a considerable investment and brand loyalty.
The DreamStations machines work great. And for the two months this app worked fine it actually helped me a great deal.
It provided feedback for me to see 90% maximum pressure used which I could use to improve my sleep quality.
I used to be able to try new things (like rinse my nose w a saline solution) and see if it lowered the number of AHI fir the night.
However after 2 months? (No longer sure since it was 6 or 7 month ago) the app has crapped out. it now struggles to connect BT, connects, finds new data, downloads it and only shows dashes instead of numbers for the night. I have unpaired it. Pair it back on. Update the app. All taking a lot of time with no results.
Every morning it struggles to download data but only shows dashes instead of numbers for that night.
The next day if I’m lucky it fills out the dashes with numbers of the night before last but again shows me dashes for the current (recent) night. Meaning it runs two nights behind if I’m lucky. Sometimes it doesn’t fill any dashes with data for several days in a row.
Frustrating.
Trashes the whole learning experience about your own health.
Why?
Both app and machines (expensive as they are) are made by the same company.
Get it together Philips.
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WiFi and App worked great for six weeks
I think all of the high marks this app has received must have occurred in the first month of operation, and were never updated. I would have done the same in my first six weeks. All of the negative comments are consistent and right on target and usually occur in the second month. My WiFi/Modem/App operation after the first six weeks has been inconsistent, non existent for several days at a time, and a constant wasted time sink and frustration of rebooting and reconnecting the WiFi connection. Upon taking it back to the supplier for “repair” for the second time, he said he could do nothing. He said Phillips is really good at making a CPAP device and not so good at WiFi. How true and how pitiful and worthless to the consumer. Not mentioned in these evaluations is that Medicare and some insurance companies require this daily data to make sure that you are using the device before they pay for device. What does inconsistent and incorrect data do for you then? That is a rhetorical question.
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Need to fix bugs
Will not connect without manually selecting in Bluetooth each time. When it does connect always missing last few days. Please fix. Does not inspire confidence in the product which is a life saver.
DreamMapper efficiency
App used to work efficiently but the last 2-3 months there have been many glitches eg not downloading or saying nothing to download or already downloaded when it has not
Last update has not fixed the above problem if anything worse
The DreamMapper has not updated for the last 2 days yet it says it has
Last update has not fixed the above problem if anything worse
The DreamMapper has not updated for the last 2 days yet it says it has
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App Doesn’t Work Properly
Just bought the Phillips Respironics with modem over a week ago. I just installed the app. It has issues seeing the unit’s Bluetooth. Eventually once you get it to connect, it says it is transferring data but it shows absolutely nothing. When selecting generate report, it tells me there’s no data. The unit has both a modem and SD card installed.
Next week I will ring the people I purchased this from to see whether they can see data on the server because of the modem option. Perhaps it’s a faulty unit?
Next week I will ring the people I purchased this from to see whether they can see data on the server because of the modem option. Perhaps it’s a faulty unit?
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Incomplete data showing for dream station auto Bipap
I use a dream station auto Bipap. The items min,max and 90% pressure don't show on the app. Also, it would be great if periodic breathing was viewable on the app.
All of these items are viewable on my machine. Without them on the app, it means I need to look on the machine every day and i can't keep track over time. I did email support through the app and got a timely reply. They said there is an issue on Bipap models with the app. Fixing this would be really helpful. Btw - Blue tooth connectivity works well. Only problem I had was when I tried it out of range. Then I had to reload the app to resolve it.
UPDATE: blue tooth still good. But a problem started this week. My current data is not loading or, it is a few days behind, and when it does load, it is not accurate. It's different from the machine.
How do we fix this? I've emailed support but have gotten to reply for several days.
I'm changing to 1 star as app is useless right now.
All of these items are viewable on my machine. Without them on the app, it means I need to look on the machine every day and i can't keep track over time. I did email support through the app and got a timely reply. They said there is an issue on Bipap models with the app. Fixing this would be really helpful. Btw - Blue tooth connectivity works well. Only problem I had was when I tried it out of range. Then I had to reload the app to resolve it.
UPDATE: blue tooth still good. But a problem started this week. My current data is not loading or, it is a few days behind, and when it does load, it is not accurate. It's different from the machine.
How do we fix this? I've emailed support but have gotten to reply for several days.
I'm changing to 1 star as app is useless right now.
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Data?? Where did you go??
A few weeks ago I noticed that ‘last nights’ sleep data was missing when I did an update one morning.
I checked the Bluetooth connection; tick! But no matter what I tried, short of a full delete and reinstall, I couldn’t get ‘last night’s’ sleep data.
Tried again the next morning and the previously missing night was there, but again ‘last nights’ was missing!! Check every morning now and yep, still the same error.
Must have something to do with the ios12 update.
Other than that, it works as described!!
I checked the Bluetooth connection; tick! But no matter what I tried, short of a full delete and reinstall, I couldn’t get ‘last night’s’ sleep data.
Tried again the next morning and the previously missing night was there, but again ‘last nights’ was missing!! Check every morning now and yep, still the same error.
Must have something to do with the ios12 update.
Other than that, it works as described!!
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Very poor App Update & support
Have been using DreamStation for nearly 1 year. Very nice device and performs as advertised.
DreamMapper App on iPhone worked fine with occasional Bluetooth connection problems. After recent updates it connects okay with Bluetooth but the data shows 0.00 after upload or previous night data not shown (only shows data from two nights ago). The DreamStation shows the data correctly always but the App is not showing data correctly.
Tried reinstalling App as well as resetting Bluetooth pairing. This does not help. Various calls to Product Support remained unanswered after over 45 minutes waiting on phone on multiple times. Email sent to product support has not provided any feedback. Very poor product and service from Philips! Very disappointed. Pull up your game Philips or loose customers!
DreamMapper App on iPhone worked fine with occasional Bluetooth connection problems. After recent updates it connects okay with Bluetooth but the data shows 0.00 after upload or previous night data not shown (only shows data from two nights ago). The DreamStation shows the data correctly always but the App is not showing data correctly.
Tried reinstalling App as well as resetting Bluetooth pairing. This does not help. Various calls to Product Support remained unanswered after over 45 minutes waiting on phone on multiple times. Email sent to product support has not provided any feedback. Very poor product and service from Philips! Very disappointed. Pull up your game Philips or loose customers!
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So many issues!
I swear the Engineers and software developers for this app are clueless and do not do any regression testing before release of updates. I always have to uninstall and reinstall the app on each update! After updates the app will not sync with the device to pull data to allow me to see how my therapy went! So frustrating! To boot their servers always seem to be offline during the day when my DR. Is trying to review the data..... how is this supposed to help me when I and my doctor must constantly fight for information! When it works the information is great! More tests before the launch of new updates so stuff is not all messed up!
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So bad you will never buy another Philips product
Approximately 50% of the time this app won’t connect to the Dreamstation OR, it won’t connect to the server. When it does work the stats are mucked up with days missing and you can not be sure if stats are shown for correct day. Every version released in 2018 has had the same bugs. One can only imagine that Philips just don’t care about you or your therapy. Even if the app does work, if you leave it running, it crashes when the phone goes to sleep, so when you wake your phone you have to re-open the app which then doesn’t connect and arghhhhhhh.
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