Logistics
In the past I’ve had appointments set up yet when I begin the appointment there’s five things that have to go through successfully or the appointment won’t initiate if I struggle from more than five minutes to try to accomplish those things my appointment gets canceled so despite that not having happened with this counselor, it has been extremely frustrating in the past so I would suggest the steps required to book an appointment, be extended to include a dry run of the real time data and payment requirements upon initializing the actual appointment that way if it’s going to fail, you have time to correct it before it’s a requirement to initialize the appointment, or some solution be derived from that very frustrating event, resulting from unsuccessfully, navigating them within the timeframe required for the visit.
Alternatively, it could just be me and nobody else has the issue so who knows but I know I experienced it so I’m sharing. Thanks a lot.
Alternatively, it could just be me and nobody else has the issue so who knows but I know I experienced it so I’m sharing. Thanks a lot.
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This App is a Complete Scam
I called and made an appointment in order to receive a referral to a dermatologist. The doctor was very nice, but very brief, but stated that he was just going to write me a generic referral letter, not to anyone specific. I asked if this would actually work, and he said yes, not to worry about it. Well, the referral letter was not accepted by the dermatologist, because they did not accept open ended referrals. They wanted it faxed to them, and made out specifically to them. When I tried to contact my Live Health doctor I couldn’t get through. There was no way to message him without making another appointment and being charged again. I called customer service and asked for a refund, because I was paying out of pocket, and after many minutes on hold I was finalized able to ask for a refund. In the end I had to make an appointment with a different doctor at a different organization in order to receive a referral to the dermatologist. I never received a refund or a proper referral from Live Health. Using this app was a complete waste of time and money. This service should be reported to the Consumer Financial Protection Agency.
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Not as good as it used to be
I was an avid and loyal user for years. Had you asked me before this last year I would have said 5 stars. The last 3+ attempts to access care for my kids has been the absolute worst. The visit was Canceled by the doctor, only after waiting tooo long to be seen in the first place that the doc selected doesn’t treat minors. After second attempts to get care and waiting for a different provider, that provider canceled with no message. Just Dr. So and so canceled the visit. Again! This is the third time in a row for my kids the exact same issue and no one has time to sit around for 25+ to get cancelled without a message or for a good reason. Hie about you don’t show me docs that don’t treat minors to choose from? You know it’s a minor when I select a child’s profile. Do better please. At a minimum tell me no one can see her and I’ll use my time more wisely to find care somewhere else on demand for urgent needs. Too many choices today to deal with wasted time and a bad member experience… time to move on.
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Fast, easy, inexpensive from the comfort of home.
I love this service. I was able to book an appointment at 2am in the morning without notice and I was able to see a doctor immediately. The Doctor was friendly, knowledgeable, fast, efficient and his demeanor set me at ease. I would recommend LiveHealth to my family and friends and to anyone who wants to save time and money on medical expenses. For $49 (or no charge, if you have health insurance) you can book an appointment last minute, 24 hours a day and receive immediate help from a qualified physician who can prescribe the medication you need. All this is done, from the comfort of your home. Now, that’s first class service!
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The most amazing physicians ever!.
I’m permanently disabled young woman that has a hard time getting to the doctors office for a in person visit. I’m very grateful when I do come across a doctor that I feel comfortable with and not feeling like I’m being rushed to get the next patient in because I do wait until it’s absolutely necessary to see a doctor and I want to be able to give them all my concerns and take care of it at once so I don’t have to worry about coming back if it’s not necessary. For me personally it’s very hard for me to find doctor’s that actually take the time to listen to all of your concerns and are compassionate and caring also because honestly nobody enjoys having to go to the doctor. I have seen 2 physicians so far and they have been the most amazing ever I actually broke down crying with gratitude for being so kind and compassionate to me, it’s not very often that you are treated like a person and not a number. So I’m very grateful for this app and the physicians that have helped me.
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Healthcare Simplified
I live in a high-allergy state and I’m allergic to everything here. Lol. I get to know my symptoms when they cross from allergy into sick. These visits save me from delaying my medical care.
See, for allergies it’s a fine line you walk between OTC and Rx needs, and from coping to SICK. For example, I could tell about 24 hours ago that my symptoms were way worse. Knowing what is in bloom, I knew it would be bad-bad in less than a day. Because this allergy issue is so constant for me too frequently I am trying to fend it off just doing what I normally do. It never works. I end up with a killer sinus infection. But it is a huge hassle to physically see a doc for this.
LiveHealth makes me healthier. For my son and myself, I am quicker to reach out for medical care thanks to the app. The quality of doctors I have had is astounding. They ask the right questions to get the a more complete picture effortlessly. My doc tonight was the same one I had this last time I had COVID. Tonight he asked how I had recovered since COVID. I felt like I knew him and he knew me.
See, for allergies it’s a fine line you walk between OTC and Rx needs, and from coping to SICK. For example, I could tell about 24 hours ago that my symptoms were way worse. Knowing what is in bloom, I knew it would be bad-bad in less than a day. Because this allergy issue is so constant for me too frequently I am trying to fend it off just doing what I normally do. It never works. I end up with a killer sinus infection. But it is a huge hassle to physically see a doc for this.
LiveHealth makes me healthier. For my son and myself, I am quicker to reach out for medical care thanks to the app. The quality of doctors I have had is astounding. They ask the right questions to get the a more complete picture effortlessly. My doc tonight was the same one I had this last time I had COVID. Tonight he asked how I had recovered since COVID. I felt like I knew him and he knew me.
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Response from developer
Wow what a compliment! It's awesome to hear that we have been useful for your needs and I appreciate you letting us know.
Great Doc but website unclear
My wait was longer than usual due to the fact that there were not clear instructions as a first time user. It said I was connected with the first two docs but when I spoke I did not get a response. I then was on hold with customer service and got disconnected with her while on hold for the third doc. Customer service had told me I had to have a video visit and not a telephone visit because I needed a prescription for my infected arm. My second choice did not become available and I was holding for the third Doc who was professional and the visit was short. I will use the service and the doc again as it was better than driving across town and waiting even though I like my primary doc.
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Nice concept, really iffy
I found out through my insurance that it covers tele-health mental services through livehealth. But their app is already starting to be glitchy and annoying. I can’t tell whether or not its accepted my insurance, and when trying to schedule an appointment it mentions the copay fees before insurance being $175, but does not let me know if my insurance was successfully added. When trying to add my insurance, it loads for around five minutes, telling me its checking my health insurance information, then takes me back to the screen l was before where l put in my health insurance info. When l was creating my account, the app would glitch when adding my birthday and scrolling through the dates would cause me to end up at my home screen. How am l supposed to use such a poorly designed app?
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Finally!!!
I have been struggling with depression and anxiety but couldn’t seem to get the help I needed…everywhere had a wait list and even my regular doctor was scheduling out for months (and would not see me until I was given a full physical) but I needed help NOW! Finally found this app by looking on the back of my health insurance card and I found a psychiatrist to see me within 24 hours. She asked me questions, listened and understood. It was quick and effective. She prescribed medication I had experience taking in the past, and also offered helpful advice about how to get out of my anxiety/depression cycle. I am so satisfied and feeling hopeful for the first time in so many months. I highly recommend this to anyone who needs help! I did pay a $175 fee but to me it is worth it knowing my life is finally getting back on track. There are some doctors who are available for lower fees but I needed a psychiatrist for a prescription and also needed help immediately so that’s why I went with this doctor. Best of luck to anyone reading this. You are worth it.
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Response from developer
These are the types of stories that inspire us. Thank you so much for letting us know.
Doctor finally answered
I tried use this app and the doc never answered the call. Twice! I called the number and talked to someone who walked me through it. Got all the was to the waiting room only to have the call disconnected by the doctor. Called back and the nicest CSR sent me a text with a link. I used it and got all the way to another waiting room and that doctor never answered that call. It said I was 4 on the waiting list, then 3, 2, 1 and that’s where it stayed for at least 30 or 45 minutes. All I need is a form filled out by doctor. It’s mandatory and time sensitive and I’m between doctors. My insurance covers this visit. I’m going to try one more time with the app. Update: I tried again and it did work. Talked to a doctor that helped figure out my problem. ⭐️⭐️⭐️⭐️⭐️
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