Easy peas....
Omg I was dreading getting dressed and driving to an urgent care, just to get antibiotics for what I KNOW is a sinus infection. Spoke with the doctor and had my Z-pack called in within 10 minutes, from start to finish. I’ve had about 100 sinus infections and am VERY familiar with the symptoms. I hate having to take time off work, drive time, wait time at an urgent care, wait time at the pharmacy, just to get antibiotics when I KNOW what I have. I’m self employed and having to move clients around and take unpaid tome off is the worst! This is my new go-to, for sure. Connection was great, wait on the system was less than 5 minutes... while I sat on my enclosed porch with my dog, watching a storm. What a Godsend this service is.
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Excellent
I am not one to review on Apple but I just have to with this app. I cannot believe I am just now discovering this. This app is a huge time saver. My insurance does not cover the service, which without insurance is still very affordable at $49 per visit. I tried calling my doctor but was told I needed to come in by a very rude medical staff. Being that I can’t walk because of cramps, it was a total inconsiderate request since I know exactly why I am in pain (UTI). So I decided to use Live Health Online — amazing. Got to talk face to face (sort of) with a doctor within 5 minutes and he was able to answer all of my questions. My prescription was sent to my pharmacy right away as we spoke. Telehealth is the future! Love it.
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Other services are better and I’m disappointed
I was forced to switch to this service due to my job changing our telemedicine provider. I use this service for mental health services because through my job there is not copay. Originally i was happy to learn that they offer same day mental health appointments, my excitement has since stopped. There are a limited supply of psychiatrists and they are always booked a month or more out. I scheduled my original appointment in February and have since been rescheduled by the Dr all the way out to the end of May and have never been seen. When I called about (2x) nothing has been done. Just “sorry about that we’ll file a complaint” and that’s it. The last service I used understood the importance of psychiatric appointments and made sure to reschedule within the same week, they don’t care. I called about another issue due to a confusing email i received. I was on the phone for an hour before a supervisor finally agreed to actually see why i got the email. Customer service is a joke and they don’t seem to care to resolve issues
The only saving grace is that i have a psychologist that i actually like. I’m going to take all of my issues to my HR department because if this is the service my company is paying for they should know that it may not be the greatest idea to renew the contract.
The only saving grace is that i have a psychologist that i actually like. I’m going to take all of my issues to my HR department because if this is the service my company is paying for they should know that it may not be the greatest idea to renew the contract.
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Response from developer
Thank you for your feedback. We would appreciate the opportunity to better understand your experience with the availability of psychiatrists. If you want to reach us privately, you can email us at help@livehealthonline.com or call us 24/7 at 1-888-LiveHealth (1-888-548-3432).
Easy and fast
I’ve had so many simple UTIs, I can pretty much diagnose them on my own. It got really old going back and forth to time consuming office appointments for something I know could be over with in less than 5 minutes. That hassle and lack of time has kept me with the same UTI for months on the past... but not anymore.
For these simple infections, LHO lets me speak with a doctor (of my choice) and begin a course of treatment in around 10 minutes. The wait is usually no longer than 2 minutes and the doctors I have seen all had good bedside manner.
For those common sense occasions where you know you should see someone in person...take your health seriously and go see the doctor. For the rest of the day to day sinus infections, UTIs, and sore throats, this app is a godsend.
For these simple infections, LHO lets me speak with a doctor (of my choice) and begin a course of treatment in around 10 minutes. The wait is usually no longer than 2 minutes and the doctors I have seen all had good bedside manner.
For those common sense occasions where you know you should see someone in person...take your health seriously and go see the doctor. For the rest of the day to day sinus infections, UTIs, and sore throats, this app is a godsend.
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You’re basically FaceTiming a doctor!
You know how FaceTime always feels a little awkward while you’re ringing the other person but then the awkwardness goes away as soon as you’re connected? Yeah, that’s this experience.
I was really apprehensive my first experience (in 2016) but I felt so sick I didn’t want to leave my bed. Plus, at the time it was the middle of winter in New England, peak flu season, and the paranoid new mom in me didn’t want to expose myself to those germs in the waiting room and bring them home to my brand new baby. But, as soon as I was connected to the doctor the awkwardness wasn’t there. My husband was then able to then go pickup my prescription- easy peasy!
I’ve since used it at least a dozen times - being a teacher with a daughter in daycare I’m sick a lot! I recommend this service to everyone I work with, it’s so convenient!
I was really apprehensive my first experience (in 2016) but I felt so sick I didn’t want to leave my bed. Plus, at the time it was the middle of winter in New England, peak flu season, and the paranoid new mom in me didn’t want to expose myself to those germs in the waiting room and bring them home to my brand new baby. But, as soon as I was connected to the doctor the awkwardness wasn’t there. My husband was then able to then go pickup my prescription- easy peasy!
I’ve since used it at least a dozen times - being a teacher with a daughter in daycare I’m sick a lot! I recommend this service to everyone I work with, it’s so convenient!
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Consistently Awful Service
I’ve been using this app for two years now (Spring 2016-Fall 2018) and its consistently been subpar. I’ve used it for both therapy and medical visits and while the people on the other side of the screen have always been professional, the service itself is poorly maintained. The desktop version is absolutely awful, and I’ve had close to a dozen visits with my therapist where the meeting had to be dropped because of errors either on the app or on the desktop. For some reason the developers decided to remove the ability to grab a therapist out of the waiting room, so when my meeting drops because of app glitches, I can’t just select my provider again. The app also hasn’t been updated to work on any new screen in several years. This app is trash, and I’m hoping my provider switches to Talkspace because I hear good things about that platform. The only reason I’m continuing to use this app is because I like my current therapist.
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Comfortable, professional and effective experience
I have allergy – induced asthma and was experiencing a flareup which was a build up of phlegm in my respiratory system. I felt like the situation could be turned around before a trip to the emergency room was necessary. Before I initiated the contact with the physician, I made sure that I had notes at hand that explained when my condition was aggravated and it’s current status. After the doctor reviewed my history and examined my throat via the camera and had me take in and let out a big breath, she prescribed medication. I had two questions, which she answered to my satisfaction and that was the end of the visit. The whole experience felt so normal. I’ll be using it again I’m sure.
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Professional acting doctors
I’m a youngish woman and have had two separate male doctors who have both been very professional and quickly helped diagnose and send antibiotics my way. I have a couple chronic conditions: ear infections and UTI’s. This app/program is such a relief to me. It USED to be such a hassle having to go to the clinic or my doctors office every single time I had an infection (several times a year between the two), especially when you have children in tow and work. I was a little apprehensive when I tried it the first time. I chose a male doctor because he was available the quickest and I was in pain, even though at the time I wanted a female. He squashed my anxiety and was super. Now that I know there are a couple of doctors I know I can trust, it’s really sold me. Very impressed indeed.
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Good “Bed-Side Manners” & Easy
I was a little apprehensive at first because I was not sure how the visit would go and the kind of doctor I would get. I was having extreme ear pain. I was connected quickly and the doctor had great bed-side manners and made the experience seem so natural. My daughter kept grabbing my ear (of course she had to do it at this time :)), and the doctor smiled, was okay with it, and stayed focus on my diagnosis. I was able to put in my pharmacy ahead of time and my prescription was sent over and filled quickly. The entire process took less than 5 minutes. I can also review what we discussed, my medication, and my discharge follow-up info from the app. I will definitely use this app going forward. Don’t feel “weird” about it - it feels natural after doing it once.
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Fantastic and life changing!
I knew when it was time to seek a therapist that I was going to be given the tools to change. Experiences with therapy in the past consisted of much talking about what went wrong and things I have held onto from past trauma. I knew I wanted to have things that I could change to make what didn’t work actually be different. In short order I was shown things that could be different if I was willing to choose it. Once I uncovered the blocks, I received such positive encouragement that I could remove those block. I was shown that I could put down the old heavy baggage by the side of the road and actually walk forward. I have been sprinting ahead and everything about my life is changing for the better! What a wonderful gift! Absolutely worth it!
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