Quick Service, but not great listeners.
I first had a virtual appointment with Dr. Authrine Whyte, who cancelled on me after I waited 20 minutes to see her. Interestingly she was again available when I tried to find another physician. Next, I chose Dr. Ronald Stratton, who has two other virtual patients waiting, but quickly saw me after maybe a 5-7 minute wait. Dr. Stratton asked a few questions and came up with his diagnosis before allowing me to finish answering. As I was trying to ask him a question, he instructed me to press the “End” button. He was not rude, whatsoever, but he was dismissive and seemed rushed. I’m sure he’s seen similar symptoms so often that he knows exactly what’s going on and how to treat it, and I’m sure his methods allowed him to be able to see me so quickly, but I believe it’s important for doctors to hear patients out and be sure they’ve addressed all questions and concerns. Overall, I still got to speak with a physician and get prescriptions from the comfort of my own home and for a very reasonable price. I will absolutely be using this app again, but I believe the physicians should be more considerate that they’re still working with human beings and should treat us as such.
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Response from developer
Kia, thanks for sharing here. We're glad to hear your experience was mostly positive, and will use your valuable feedback to improve our services.
Terrible diagnosis.
I called the other morning because I already knew what I had, and just wanted antibiotics because I live in a small area and all the offices around here are booked due to a small flu epidemic. I had several (about 10) pictures I took of abscesses, boils, yellow scabs, etc. that I uploaded for this “Doctor” to look over. As he’s talking to me, asking me how this all first started, asked me my temperature and whatnot, and why I thought I had Staph/MRSA. I then explained how it started, explained my fiancé just had MRSA a few months prior, explained the coming of the yellow scabs. I told him I did not currently have a temperature. He told me I could not have Staph/MRSA without having a temperature and ignored the fact my household had just gone through this, but continued to tell me what I had was a herpes outbreak. Seriously, I’m not making this up. So, I told him it was definitely not herpes, and he said to him that’s what it appears to be. He was dead set on his diagnosis and there was no changing his mind. He told me to make an appointment with a physician, and ended the chat. By the time I got into to see a real doctor, the infection had almost gone sepsis. I was given antibiotics because I currently have MRSA. Thank you idiot “doctor” for your wrong diagnosis and almost causing my infection to go sepsis. All I wanted was antibiotics.
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Easy and Convenient
This was great! I needed a refill on a motion sickness patch that I use for when I go traveling. This was super convenient for me to call in, talk to a provider and get the medication refilled. Dr. Harrington was super nice and very thorough. Obviously this is a medication that is topical, I had used before, and was not restricted so it didn’t require an office appointment or any type of addition lab work or assessment. I would totally do this again—I tend to put off drs because of the hassle to schedule an appointment around work, travel to an office through traffic, park a mile from a building to walk in and wait for 30 minutes to only talk to a dr for 5 minutes. This was great as all the data from my health wearables was preloaded and I was able to discuss what I needed and why and get the script sent in! We’ll see how the pharmacy does tomorrow when I go to fill it but this service was great!
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Not worth the $35 copay
So far I’ve used this app twice as it’s covered by insurance. The first time I was legitimately told to gargle salt water when in reality I had strep, which I told the doctor my 3 already had. The latest time I was told to take OTC Mucinex for my issues. I had already been taking it for two weeks with no improvement. The point is, both times I was told by LiveHealth to follow up with a doctor if I didn’t feel better in a few days. So yeah, I had to go to in person doctors both times since they did nothing and I had strep and an ear infection. Trust me, if you’re drawn to this because they take your insurance, you will end up spending twice your copay to actually get better. Go to the doctor or use doctor on demand.
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Waisted $49 on an appointment
My 8 year old son has swimmers ear and I was looking for an affordable way to get a prescription to help him. I do not have health insurance right now do I was very excited to use this service. Setting up my account and getting an appointment was quick and easy. The doctor was nice and did say he sent a prescription for ear drops to a Publix pharmacy. I had to call customer service after an hour because Publix didn’t receive the prescription. They assured me it would be resent and they would call me back in 20 minutes to let me know when it was resent. They did not call me back but I did get an email from Publix when it was ready. I was shocked to find out the ear drops he prescribed are $246!! I couldn’t afford that so I called customer service again. I let the representative know the pharmacy was closing in an hour and asked if the Doctor could prescribe something more affordable. He said he would get it worked out and call me back before the Pharmacy closed. I have not heard back and it is now 11 pm and my son is in a lot of pain. I have to keep rotating Tylenol and Motrin. I cancelled the $246 ear drops at Publix so now I have waisted $49 and have to find somewhere else to take him in the morning that can help us. I’m very disappointed.
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Future of healthcare! LOVE THIS
Best thing since sliced bread! My husband & I work for the same company & we don’t want to spend our personal time at the dr for minor medical problems. My husband called yesterday & received a Rx for his skin rash; tinea versicolor which he only needs usually 1x every other year. Today I decided to try online health to get an rx for my adult acne which begins every summer due to the environment of my career. As an inventory analyst I go from my cold office environment to the dusty, hot production floor. My pores open in the hot environment & allow dirt to enter my pores. Then my pores close up trapping dirt inside once I’m in my colder office which causes clogged pores & breakouts. The dr wrote me a short term low dose antibiotic rx (clindamycin to quickly combat the breakout then another Rx topical cream for a longer term solution. Giving this adult acne the ole one-two punch!
Great drs! Great service!! Once you’ve set up your account it is a 5-10min process!!! Each person needs their own account. Saved the app to my iPhone & my husband’s iPhone. And Avoided 2 longs wait at the family dr!! This is the future of healthcare, perfect for us working class folks!
Great drs! Great service!! Once you’ve set up your account it is a 5-10min process!!! Each person needs their own account. Saved the app to my iPhone & my husband’s iPhone. And Avoided 2 longs wait at the family dr!! This is the future of healthcare, perfect for us working class folks!
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Lifesaver! You have no idea
The worst part about having a cough/cold/phlegm/flu is having to get in the car and drive, wait, fill out tons of paperwork, and wait some more to see a doctor all while in a waiting room with others you might spread your germs to. Even worse is when you’re far away from your regular doctor. Livehealth is great when you know what you have because you’re an adult and you’ve gone through this before. Livehealth has been a lifesaver in these kinds of situations. I’m so thankful they are there. It’s like Facetiming a doctor. At the end of the visit everything is typed neatly so if you forget the recommendations the doctor gave, you can reference their notes. I will recommend Livehealth to everyone! Thank you, Livehealth!!!!!!!! 💕👍
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Seamless User Experience
For me the process was a seamless one. The doctor canceled my visit for me which was nice though, because I had a sore throat which I believed to have been strep. The doctor was reassuring but indicated that standard practice is that they do not diagnose or perform treatment unless there is a swab taken. It is understandable since they need to be able to test whether it is the flu or a bacterial infection as viral infections cannot be treated successfully with antibiotics. It is only because of this I did not give a full star review. These kind of symptoms will not be diagnosed or treated online by them so buyer beware. I will probably not be using this service again for that reason. Be sure to ask your doctor to cancel the visit on their end if you have these symptoms and have to go into your primary to get swabbed ASAP so you don’t feel worse. Feel better everyone!
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Dr. Krad - A genuine lifesaver
I’m 52 years old and since I was born I have spent one night in the hospital as a patient. I’m not a “tough guy” just been fortunate until last Tuesday when I was stricken with severe abdominal pain.
Our insurance has recently and aggressively been promoting this service to relieve the Fund of unwarranted ER visits and costs. That coupled with the fact that my plans did not include an ER visit, prompted me to gave it a try. In less than five minutes I had all the information requested entered into LiveHealth, spoke with Dr. Krad and was on my way to the ER with, as Dr. Krad accurately diagnosed, a severely enlarged appendix. Who’s to say if I would have waited any longer what the outcome might have been but thanks to Dr. Krad and LiveHealth I won’t have to find out. Instead, I’m recovering from a some more than typical appendectomy but that’s on me and...... I’m recovering just the same. Will I use the service again? BET ON IT! Will I be promoting going forward? BET ON IT! Thanks Dr. Krad!!
Our insurance has recently and aggressively been promoting this service to relieve the Fund of unwarranted ER visits and costs. That coupled with the fact that my plans did not include an ER visit, prompted me to gave it a try. In less than five minutes I had all the information requested entered into LiveHealth, spoke with Dr. Krad and was on my way to the ER with, as Dr. Krad accurately diagnosed, a severely enlarged appendix. Who’s to say if I would have waited any longer what the outcome might have been but thanks to Dr. Krad and LiveHealth I won’t have to find out. Instead, I’m recovering from a some more than typical appendectomy but that’s on me and...... I’m recovering just the same. Will I use the service again? BET ON IT! Will I be promoting going forward? BET ON IT! Thanks Dr. Krad!!
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Skip the walk in clinics
A fantastic replacement for the little things. If you’re dying of cancer or broke your arm in six places or having seizures or are really having anything serious obviously you go to the emergency room. If you have something that’s more complicated or you need specialized care, obviously you go to a regular doctor for an in person evaluation. But for everything else that comes along, that would be your typical going to a Walgreens or CVS or grocery store or walk in clinic to get checked out by a PA and then set on your way, this is the best alternative. It’s fast, convenient, and you don’t have to go out in public to do it. It’s nice when the only time you have to leave is to pick up your prescription as opposed to getting up going to an office waiting around for 30 minutes seeing somebody for 10 then leaving then waiting for your prescription to be ready for another two hours then going to get your prescription and then finally going to home and/or work. This is much much much more efficient.
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