Absolutely Amazing
I noticed that some old symptoms were coming back last night and as soon as I woke up this morning, I was looking up urgent care clinics near me. A few were closed due to COVID and the ones that I did find charged a lot for a very simple exam (I don’t have health insurance). I came across the ad for this app on Google and decided to give it a try.
The app itself was super easy to install and set up an account, did it in minutes. They asked a few simple questions, gave me the option to upload a picture for the doctor, and provided a list of available ones. It tells you how many people are waiting ahead of you but there were a few doctors immediately available. I picked Christopher Withers and while they set up the video call, an automated chat box asked a few more questions. I didn’t have to wait longer than maybe 2-3 minutes before the doctor was ready.
The doctor was extremely kind, helpful, and professional and honestly, the entire visit was over in less than 10 minutes and I never had to leave my room! He sent my prescription to my local pharmacy and said it would be ready within the hour. This will definitely be my go to option for non-emergency medical care !
The app itself was super easy to install and set up an account, did it in minutes. They asked a few simple questions, gave me the option to upload a picture for the doctor, and provided a list of available ones. It tells you how many people are waiting ahead of you but there were a few doctors immediately available. I picked Christopher Withers and while they set up the video call, an automated chat box asked a few more questions. I didn’t have to wait longer than maybe 2-3 minutes before the doctor was ready.
The doctor was extremely kind, helpful, and professional and honestly, the entire visit was over in less than 10 minutes and I never had to leave my room! He sent my prescription to my local pharmacy and said it would be ready within the hour. This will definitely be my go to option for non-emergency medical care !
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Response from developer
Hi there, we LOVE hearing stories like yours! Thank you so much for sharing here, and take good care.
Would not recommend
I recently was night swimming about a few days ago and developed a series of bug bites on my upper right thigh that also moved to my buttocks. I decided it was fleas, because I’ve been bites before, and wanted to prevent infection by visiting a physician. I decided to try this app, considering the pandemic is still ongoing. I was linked with a doctor fairly quick, and within 10 minutes this doctor tried to convince me I had shingles. After I then told him I’ve had no previous experience with chicken pox, and have been vaccinated, he then said he would further access the photo and call me back. After less then 5 minutes, he called me telling me I had herpes. After arguing back and forth about how that isn’t possible and about how I’ve been tested far too recently for that to me true, he continued to tell me I was wrong and sent an anti-viral medication to my pharmacy. Upon picking up, I asked a pharmacist to consult me and take a look themselves. After barely even looking, the pharmacist confirmed they were flea bites.
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Helpful
Helpful app that I’ve used a lot to avoid physically going to the doctor. The only critique I have is that I’ve had providers cancel at the last minute and I’m not as concerned about that but I have to put in my information again every single time. If a provider cancels or closes their doors then it should auto save my information and give that to the next doctor. Also, maybe doctors should have the ability to close their queues so that new people can’t join but they can finish with who has already shown up. I would love to see lactation consultants available here too.
It’s been a good service that my family and I will continue to use as we have saved a ton of time and money this way...and honestly it’s more convenient than trying to get a puking toddler to the doctors office.
It’s been a good service that my family and I will continue to use as we have saved a ton of time and money this way...and honestly it’s more convenient than trying to get a puking toddler to the doctors office.
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Great unless you have a prescription
I have an ear infection and was initially really satisfied with the service. Signing up, choosing a doctor, and getting through the visit was great. However the doctor sent my antibiotic to the wrong pharmacy in a totally different state. I called the customer service line and waited for over an hour, but the representative was helpful and said he called and left a voicemail at my pharmacy for the prescription. Well apparently that still didn’t work and the pharmacy never received the information. I tried to call the customer service line again, waited on hold another 75 minutes, but there was still another 86 minute wait. I decided to hang up and try again tomorrow. Once the visit is over, the app gives you no other way to follow up or fix an issue without calling the customer service line. There really needs to be a better way to follow up on prescriptions or request it be resent without having to go through a phone call. Most of my doctor’s offices have a mailbox feature so that you can inbox issues like this and a MA can go through and help resolve them. I have no idea what they’re going to charge my insurance for this telemedicine visit, but I’m sure it’s going to be a ridiculous amount for speaking with the doctor for 3 minutes and having to be on hold/talking to customer service reps for 4+ hours.
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Response from developer
We're so sorry to hear about your negative experience. Thank you for the specific and helpful feedback We've passed on your message to our support team for a closer look. Take good care.
No Insurance needed antibiotics
So, after researching online doctors. I ended up going with LiveHealth bc typically I spend $100 just for a consult and here it was $59 or more depending on type of issue and severity of case I assume. The app lets you know due to covid 19 things are a little delayed but I didn’t mind waiting. I had to wait for 30-45 mins before connecting with the doctor but it lets you know how many people are ahead of you once you select a doctor. I had 1 ahead of me, so wait time not too bad. I like that it gave options on different doctors I just picked a family doctor Dr. Rayner.
She looked tired but was really nice and very professional. The app itself was easy enough to figure out. I asked about how long before prescription would be ready and she said right away unless system has issues then she would have to call it in and that could take 30+ mins bc she also had other clients. I said no problem, contacted the pharmacy 10 mins afterwards and it was already being processed. Overall I say it’s well worth it for simple issues, I can’t speak about more severe cases. Less than $100 in all 👍
She looked tired but was really nice and very professional. The app itself was easy enough to figure out. I asked about how long before prescription would be ready and she said right away unless system has issues then she would have to call it in and that could take 30+ mins bc she also had other clients. I said no problem, contacted the pharmacy 10 mins afterwards and it was already being processed. Overall I say it’s well worth it for simple issues, I can’t speak about more severe cases. Less than $100 in all 👍
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Response from developer
We're so glad you had such a positive experience with us. Thank you for the review, and take care!
Waste of Time!
We waited for 7 hours...yes 7 hours, today. We started with 15 patients ahead of us and watched it countdown...and then back up all day long. Finally, we closed out the app and opened it back up, and the doctor we were waiting “in line” to see was no longer available. We received no notification of any kind, we weren’t assigned to a new doctor, NOTHING. Decided to give it a second chance, this time we chose a phone call instead of video chat. After signing in (again), a screen popped up and said that we could close the app, that the doctor would call when it was time for our visit... 2.5 hours later (now totaling 9.5 hours) we have been 10th in line with no movement at all. Because we chose the call option this time, we weren’t able to cancel and choose a different doctor. Good thing we checked on the status of this doc as well, bc surprise surprise, he was also offline after another long wait. I understand the Coronavirus has our doctors, nurses, and all medical staff drowning and overwhelmed, and I in no way blame them for this issue, but this app needs a TON OF WORK. So, so bad and a complete waste of time.
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Response from developer
We're sorry you had such a lengthy wait time. Thank you for your feedback.
Great Experience
Cristina Cavanaugh was professional, polite, and knowledgeable! She addressed all of my concerns about proper eating, drinking, and medications to use during breastfeeding. She was beyond thorough as to understanding how my nutritional habits could impact my milk supply and the development of my newborn. I feel so very relieved that I was able to speak to such a positive and thoughtful nutritionist online as my family has decided to self-quarantine with our national pandemic. I can’t reiterate how grateful I am to have this service provided during this crisis. I was so pleased with my appointment that I am going to schedule a follow up appointment once my son has had the procedure to fix his tongue-tied condition. I would HIGHLY recommend and endorse any breastfeeding mother to contact Cristina Cavanaugh! This session really gave me relief and optimism during a stressful period in my life when I cannot leave my home to seek out medical assistance. God bless this great company!
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Absolute waste of time
I like the idea of the app, but after my first and only experience with it I am less than thrilled. We waited in queue for a pediatric doctor for 3 hours. After waiting through 23 patients it told us finally we were the next patient. It was like that for almost a full hour. I finally created another account to look at the list of doctors and the one we had just waited 3 hours for was now showing offline. So we were just left in the queue with no information on this and not going to be able to talk with this doctor. This is after waiting with my 2 year old and it being midnight when we found out. Not a fan of an app that doesn’t even give you a notice the doctor went offline. Or I don’t know, maybe switching you to a different doctor since you obviously were waiting for medical advice for your child. Thanks. Not a fan, and I’d rate lower than one star if I could.
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Being pushed back in line. Awful weeklong experience.
I never ever give 1 star reviews however for 4 days I have attempted to see a doctor and I have only wasted time. The app will say 10 ppl are ahead of me, then 9, then 8 , then 9 again. It has fluctuated up and down, never allowing me to seeing the Dr. Or once I finally get close, telling me the doctor is offline and when I go to select a new doctor after waiting 2 hours for the previous one, I see that the first doctor is still online with 20 ppl waiting. After a full day of trying, I called support and they told me to re-install the app and turn my phone off. That hasn’t worked. On day 4 of my attempt, I wake up at 5am to avoid wait times and sure enough: 5 ppl ahead of me, then 4, then back at 5. What a headache. I’ve tried this at least 20 times and over multiple hours since Monday and it’s Thursday of the same week. Unacceptable.
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BEWARE - WASTE OF MONEY
The first time I used this service for my daughter I thought it was the best thing ever. The second time I used this service it was a complete waste. My 10 year old daughter needed antibiotics. All 5 other people in my family had been on antibiotics in the last 2 weeks for sinus & throat infections. The doctor we “saw” was awful and no prescription was given. We hung up and went straight to urgent care where we had a positive strep test & sinus infection and were prescribed antibiotics. She has no insurance so in addition to the lost work time and urgent care fee of $145. we also had the live health $59. fee. I called and spoke with customer service who assured me they would refund the account. That was almost 2 months ago and still no refund. I call weekly and am told a supervisor will call me back and/or issue the refund. Still waiting. Beware! Don’t waste your money. There are many other better services out there.
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