Leave a Review Travis CU Mobile
Unreliable
When it works, the app is excellent. But I have had more failures with it than success. As such, I am not thrilled by this app. I hope the developer can investigate this and make it as stable as other bank apps like US BANK. If it is stable in the future, I will change my rating of the app.Johnny Agapao
Developer Response
Thank you for your feedback. Please look for major improvements to our mobile application on September 12th. Thank you for your membership.Banking Anywhere
Having the Travis Credit Union mobile app has made banking easier and it’s always available. From making in house money transfers, opening new accounts, to sending money to anyone, anywhere, anytime, all thanks to the use of the app.His_Half_Pint
Developer Response
Thank you for the feedback and we’re happy to hear you’re enjoying our mobile app! Thank you for your membership!The CU is ok, app LACKS
On top of not having an updated debit card with a tap reader, the app also lacks. There are no widgets, no banner alerts when I spend money. No way to decline a purchase, they charge it and charge you an overdraft fee like a traditional bank. My other banks decline it and text me to get my things together lol
It finally has mobile deposit, but it glitches just as much as the face recognition.Show lessSlimShaney1988
Developer Response
Thank you for your feedback. We will share your thoughts with our digital team. Thank you for your membership.Alls good except
The exception is logging in. I’ve only been able to log in on without help maybe 3 or 3 times a year. Something always seems to go afoul. Usually I run out of tries and it locks up. Many give me another attempt without locking up. Thanks.boss 1935
Developer Response
Thank you for your feedback! We are happy to hear you enjoy using the app. To solve the login issue you may want to set up Face/Touch ID. Thank you for your membership.You know…that moment when it feels more like Home than an institution or business
I noticed right away the attitudes were different than a normal bank very much more personal than I’ve ever seen. It’s like my first payment I was almost late and they called me the day before and said hey, you want to make that payment it’s due today. They told me they want me to succeed rather than pay any penalties and fees, I knew right then I was home and I’ve been there over 15 years now. No need to go anywhere else.
So to my friends thank you for all your hard work and dedication to me. See you later.
Ernest OShow lesshadtooknow
Developer Response
Thank you for your feedback Ernest O. We are so happy to hear your story, Travis Credit Union strives to help our members achieve their financial goals. We look forward to serving you in the future. Thank you for your membership!Grateful for Alerts
TCU pays attention to unusual activity in accounts. Several times I’ve been alerted when it appeared that I wasn’t the person using my account. I’m so grateful because once there was fraudulent activity and they caught it and immediately alerted me. Thank you for being on top of things.chaerllen
Developer Response
Thank you for your feedback. We are happy we can help you protect your finances and assist you with your financial goals. Thank you for your membership!Review for web services
I still find it is hard n not easy to bring up features I want. Years ago it was great. I struggle every time. But I have been with TCU since the eighties. They are courtesy n helpful in the bank.NanSmit
Developer Response
Thank you for your feedback. Look for improvements to our digital products in the near future. Thank you for your membership.Total Crud
There are two components to activate the ap. The first is the ID and the second is the password. I store them in an ap, “KeePass Touch” which holds IDs and generates very secure passwords and stores them. You have to be able to put both of them into the Travis CU before it will work. Here is what REALLY happens: 1. Copy ID from KeePass. 2. Go to Travis CU and paste the is into the Travis ap. 3. Copy the password from the record in KeePass. 4. Go back to Travis CU, only to find that the ID is now blank. 5. CURSE! My bank apps, note BANK apps, don’t erase what I put in for the ID when I get the password so I can put see my status. The Travis ap is useless and uselessly stupid.
I received a note in response to the above comment. It said: “Hi! We apologize for the issues you are having using the KeePass program with our application. Please set up our Touch/Face ID inside the application for easy login. Thank you for your membership.”
There’s just a little weakness with the above suggestion: YOU HAVE TO BE LOGGED IN BEFORE YOU CAN GET THEM SET UP!!!!Show lesssehlat
Developer Response
Hi! We apologize, we did not understand that you can't login to the application at all. Please call our Contact Center so we can provide you with a User ID and password, there are also self service links below the login to reset your password and User ID. Once inside the app we can assist you with setting up Face/Touch ID. We look forward to speaking with you and resolving the issue.Recommend Travis Credit Union
I haven banking with Travis Credit Union for many years and it been a superb Bank and their customer service is amazingly excellent. The Union financed my 2012 Toyota Camry Hybrid was very happy with their apr. During the time of COVID 19, they were very supportive. I have now paid off my car loan and will be willing to go back to them for another. Thank you Travis Credit Union for your services.Show lessAiyee.
Developer Response
Thank you for your feedback! We look forward to serving your financial needs in the future!Frustrating
It makes it so difficult just to pay your loan. And if you call to pay they charge you $10 more. Have to write a whole check and upload it just to make a payment, would be easier to just let you pay by card or by entering your checking account info.betymart
