Leave a Review Travis CU Mobile
Phone service
On 12/02 The service I received from Tyler was excellent, professional and proficient, it truly did make up for the long wait.granny Grande
Terrible wait times
The app is so hard to reset when you forget user I’d/ password. Can’t mobile pay through app unless you have a checking account with them. Please change this and get with the times. Taking a pic of a check to pay a bill is kind of ridiculous.jj3nnn
App is terrible and inconsistent!
I’m so frustrated that I am seriously considering closing my account and moving to another bank. If the app is so bad, how are they running our accounts and handling our money. Today I’m complaining about no dates , no check numbers, activity dates not shown , I will make a list of all my complaints and call you 😟Show lesspercie75
TCU App gets better
Easy to use, this App is just getting better.Longtime user 11
Very confusing and difficult
Travis credit union makes it VERY difficult to navigate their app and pay your auto loans. Not to mention the customer service line is a 4 hour wait with 80 people in line. Definitely looking for a different loan holder.not a fan of you!
Review
Covid is over. Hire some staff and pick up your phones! I have to wait 30-60 minutes every time I have a transaction to complete w a “real” person. We- your “customers”, have busy lives, don’t say “we care” when you won’t even pick up the phone. It feels like a big corporate middle finger.hdhfjfjfhfh
New too Travis credit
I have a auto loan with this bank. I wish I didn’t though. I can’t get the app to work. I made an account, it logged me out after one use. Now I can’t log back in. The Face ID didn’t work. I changed my password and it still didn’t work. What the heck is wrong with this app. I couldn’t even transfer money into the account from my normal bank. This is just a terrible experience. This might just be the worst banking appShow lessmrfranzsteiner
Developer Response
We apologize for the poor experience you've had with our mobile application. We would like to assist you in resolving these issues, please contact us at 800-877-8328 or appreview@traviscu.org.I like the newest update.
This app has been improving steadily. It works well for me.buffylouz
Frustrated
I have to reset my password about every 2 months. I am using Face ID and don’t think my appearance changes that frequently. It’s very frustrating having to call in and wait for someone to unlock app access even after changing my PW on the desktop.Fix it today
Network Errors
Can you fix the network? For several days I try to log in and get network connection loss. However my actually internet connection works for everything else efficiently.Fix It tI xiF
