App and website inconsistent
I love the classes that are offered but the interface between mobile use and the website is in consistent. For instance, you can create whole playlists on the website but are not able to do that on the app. You can what classes you have done with a simple “Completed” in the bottom right corner of the video thumbnails on the apps but not able to see those completed on the website. And the tags attached to videos for searching seem to be off too. Like when I search for a video, typing exactly what it is titled, it won’t come up…so I have to rely on using my history of recent classes taken or search for it the same way I found it the first time by using filters and hope new classes haven’t been added that would make the search harder. And some of the classes allow you to decrease the level of background music which is almost always too loud, but not all of them do this which…when the music is too loud, takes away from the experience of the class sometimes.
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Bianca is the best!!!!
Bianca is the absolute best! Suzu
Cast to TV doesn’t work
Love the app and the workouts, but only being able to use my tiny phone screen is a major downfall. Too often, I have to pause workouts to rewind, get closer to the screen to watch and then rewind to catch up with the move again. Not exactly the smooth flow to a workout that I want.
The app and their website says you can cast to a device or TV, but it’s never worked for me and lots of others users have had similar issues in online forums. I’ve tried two different smart TVs, a fire stick, a Roku box and even just casting to my laptop for a slightly bigger screen. Nope! When trying to cast, I always get the same error message that there are no devices available despite everything being on the same network. I’m a super tech savvy person, have wasted an hour troubleshooting with the same results. Very frustrating. Others who have had success, say music is an issue. Alo, PLEASE work on this with your developers.
The app and their website says you can cast to a device or TV, but it’s never worked for me and lots of others users have had similar issues in online forums. I’ve tried two different smart TVs, a fire stick, a Roku box and even just casting to my laptop for a slightly bigger screen. Nope! When trying to cast, I always get the same error message that there are no devices available despite everything being on the same network. I’m a super tech savvy person, have wasted an hour troubleshooting with the same results. Very frustrating. Others who have had success, say music is an issue. Alo, PLEASE work on this with your developers.
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Response from developer
Hi, we’re sorry you’re having this issue and understand the frustration. We would love to help! Would you kindly let us know the device type on which you are experiencing this error? Could you also confirm the phone and iOS versions that you are using? You can connect with us at support@alomoves.com or +1 855-936-1604
Yoga in my pocket!
I absolutely love this app. I’ve been using it for a few years now. Between work and family life it hasn’t been easy to get to a yoga studio, but alo moves allows me to still have yoga in my life. 😊🙏🏾
Best instructors, meh app.
If this was just a review of the instructors it would be 5 stars easily. They are the reason I renew year after year. They are truly the greatest instructors I’ve ever had, especially those who were around when it was called Codyapp - Ashley, Dylan, Talia, Megan Currie, etc. The app has always been a little disappointing. My main gripe is that I cannot cast to my Roku tv, nor do they have an app for Roku. The search function is not the greatest. The class descriptions need a full overhaul, including a list of what equipment is needed. The “community” tab is mostly people logging their classes (why aren’t classes auto-logged?) and makes it useless clutter, would love to see this be geared towards feedback and discussion so that we know what the class entails. The whole thing is just sort of messy. But honestly, I’m not going anywhere.
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Content is good. App is horrible.
This app is so messed up. I haven’t restart the app for many many times.
Response from developer
Hi, we’re sorry you’re having issues with our app, and understand the frustration. We would love to help! Please ensure you have updated to the latest version of the app. If the issue persists, would you kindly send us some recordings or screenshots of the error you are encountering along with the phone and iOS versions that you are using? You can connect with us at support@alomoves.com or +1 855-936-1604
Global best teaching
The art of yoga is so extremely difficult to teach properly and effectively, Alo yoga searches and obtains globally the best instructors and brings them to you. No more being stuck by the geography of available live in class teaching that often becomes pridefilled and arrogant in being the only ones available; instead if the teaching is bad or wrong in the world of Alo it is removed to bring only the best of the best. For the price of a live one hour class per month, you receive yoga done properly limitlessly in your own home on demand. Thank you Alo 💕
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Good app, terrible customer service
I’ve been a member for years. The app and videos are pretty good and great instructors. Sometimes the music choices are terribly chosen and don’t suit the class at all. I have contacted them about this but nothing changes. The reason I am giving them such a low score is their very poor, unresponsive customer service. Emails are left unanswered for more than a week. The only way to get anyone to respond is to call (meaning an expensive international call from Australia for me). I have been trying to contact them for almost two weeks to sort out a subscription issue and it’s still not sorted. It’s incredibly frustrating to be treated this way, especially as a loyal customer. I’m not sure the app, as good as it is, is worth the terrible service.
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Response from developer
Hi, we’re sorry to hear you are having issues connecting with our team, and we understand the frustration. We would be happy to assist you with your request. Please connect with us by reaching out to support@alomoves.com or +1 855-936-1604.
⭐️
Have had this app for almost two years and I never want to leave! No matter what class you choose, you're bound to discover yourself in a variety of ways
DO NOT SUBSCRIBE TO ALO MOVES
They will not let you unsubscribe and will bill you forever. I’ve been trying to unsubscribe for YEARS!! They bill me $30 per month despite my request to stop.
Response from developer
Hi, we’re sorry you’re having trouble canceling your membership! Please connect with us at support@alomoves.com or +1 855-936-1604 to get your membership cancelled.
