Leave a Review Alo Moves
Disappointing customer service
I’ve really enjoyed the app but after asking for a renewal price and option to cancel I’ve had no reply. They make it very hard for you to cancel, it can’t be done through I tunes or the mobile app which is very annoying. I don’t actually know how to cancel since they haven’t replied to my email. The classes on the app are plentiful and good however the app logs you out more often than I would like and sometimes refuses to let you back in A disappointing end to a fairly good year with the app
5 emails later still no reply and it renews in 2 days. I will have to recall the money through my bank.
Awful avoid at all costsShow lessStella H PT
Developer Response
Hi, we’re sorry to hear you have not heard back from our team, and we understand the frustration. We would be happy to assist you with your cancellation. Please connect with us by reaching out to support@alomoves.com or +1 855-936-1604.Payment options are confusing
I am curious the difference between the annual and the monthly. If you go month by month, you are saving more money than paying annually.ALugosi
Best App around
This app gives you everything you need and more. It’s so easy to navigate through, if you know what you’re looking for or not, you want to focus on a specific technique or you’re in a specific mood, type it in and it’s there. Love this app and haven’t taken a class I don’t like!MommyKristy
Love Alo!
I can say that Alo Moves has changed my life!
I’ve learned SO MUCH and I built so much strength with Alo ! I will never quit!
My absolute favourites are Ashley Galvin, Josh Kramer and Dylan Werner.Iramoves
Great content, terrible app
Unreliable app. Works for a while then all classes lock and doesn’t recognize my subscription that is set to auto renew every month. When I try to log back in it’s unsuccessful then try online and firewalls block my IP address. Customer service bots offer me a month free but do absolutely nothing to fix.
Took a break from this app for a few months and decided to try again because the content is truly wonderful, but the app failures are back happening again and I’m about to give up for good.Show lessYogi78910
Developer Response
Hi, we’re sorry you’re having this issue and understand the frustration. We would love to help! Would you be able to email us some recordings or screenshots of the crash you are experiencing as well as the phone and iOS versions you are on? Please ensure you have updated to the latest version of the app, and if you are still having issues, reach out to support@alomoves.com, +1 855-936-1604 or +1 323-321-6334.Brilliant
Can’t say enough good things about alo moves! The breadth and variety of classes is astonishing, there are also series from individual instructors and curated playlists. You can find something for every mood, need, whim! I’m a 40 something non-typical yogi and the more I do, the more I want to do and the more involved and advanced class I want to find. Which I can!
I have one suggestion, you are able to add classes/ series/ playlists to your own ‘practice’ - which is essentially a single playlist of your favourites. It would be great if you could set up multiple playlists - you don’t always want a high energy class, or a long slow class, and it would be good to have your own, different, playlists that you can save different types of classes to. Things would be perfect then 👍🏻Show lessCrisp999
App is insufferable
Would be cool if you could look through the app more than 30 seconds without it crashing. You can’t click on classes or series, save or unsave them. Instead of coming out with more content, use the money to fix your app. You can’t look through it at all without it not working.Tanis.C.
Developer Response
Hi, we’re sorry you’re having this issue and understand the frustration. We would love to help! Would you be able to email us some recordings or screenshots of the crash you are experiencing as well as the phone and iOS versions you are on? Please ensure you have updated to the latest version of the app, and if you are still having issues, reach out to support@alomoves.com, +1 855-936-1604 or +1 323-321-6334.All right
The yoga is great. The app sucks. The my practice portion of it is frequently unavailable and air dropping never works. Other apps do work with air drop, so it’s not on this end. Would be great if they’d fix these issues so we can actually enjoy the content._petal_
Phone app is terrible
The actual workouts are great, but the phone app sucks. On the computer the filters are more advanced, but on the phone you can't apply any filters, no favourites, nothing. I have reached out to tech support several times and they have told me to tell development what is missing. Nothing, not even a response. It's too expensive to feel like I'm just using youtube.I'm angry as this is my third year, and still no change. Really poor customer service.Show lessbsongber
Developer Response
" Hi, we’re sorry your attempts to reach out to us haven't been successful, and understand the frustration. We are looking into enhancing our filtering capabilities from both web and app and we would definitely love to hear any suggestions you may have. Please reach out to support@alomoves.com, +1 855-936-1604, or +1 323-321-6334 to further share on this. We hope to hear from you!Best yoga app!!
Absolutely amazing app for yoga (I haven’t tried much of the other classes as yoga is my preferred workout). There are actually a variety of levels where I find many other apps claim this but do not. Excellent variety of lengths and targeted classes. Incredibly creative teachers. Only thing I would like to see more of is traditional guided / timed meditation and ‘proper’ dance classes of a variety of styles (this is just so I can get all my classes in one place!)Show lessK.E.T1313
