Alo Moves
Alo has been my go to for strength, barre and general fitness for 3 years! The platform is user friendly, has great teachers and the best bit is not having to use precious time to travel to a gym or studio. Highly recommend for fitness. Unfortunately, the app has moved away from traditional yoga classes and in recent times very little new yoga content has been released. Recent yoga classes typically focus on toning, sizzling etc, rather than yoga. Sure, core strength is important in yoga but if you’re looking for a balanced yoga practice with a range of new classes I suggest looking at some of the other online yoga options available.
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Check your subscription
Been an Alo Moves user since Day One. If you’re interested in the great platform - then please continue - it is really good user experience. My complaint is about their inability to support long term users as they kept charging me a higher fee - even tho they reduced it for new subscribers. I had a reminder to pay my ongoing fee (over $30US more expensive) and when queried they reduced it to the lower fee. Shows how little they respect those who support them from the beginning. I suggest regularly checking any subscription and verifying against their promotions/website regularly - as they can’t be trusted.
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Music
Music doesn't always align with the teacher or the class. in my opinion music is extremely important and curated playlist by class would be giving you a true 100% mark (:
Impossible to cancel
It’s impossible to cancel this app, when you try to cancel it it takes you through circles of links with each one saying use the other one with only option to cancel it through Apple Store. I subscribed to it through Instagram and Apple Store is not recognising that I have a subscription, so there is no way of cancelling it. Total nightmare
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Response from developer
Hi, we’re sorry to hear you are having issues canceling your membership, and we understand the frustration. We would be happy to assist you with your cancellation. Please connect with us by reaching out to support@alomoves.com or +1 855-936-1604.
Great fitness app
I’ve been using this app for about 3 years, and it’s really helped keep up my fitness routine. I can easily switch up my routine if I’m getting bored. Lots of options for yoga and fitness. Pilates is starting to make a strong appearance on this app too.
The reason I don’t give this app 5 stars is because it’s unable to track the workouts I’ve completed if I use google cast, which I do all the time to watch it through my tv. And it doesn’t always play the music through google cast. So just some bugs they could improve on in this app.
Otherwise I highly recommend to anyone who prefers working out at home, or wants to kick off their fitness routine.
The reason I don’t give this app 5 stars is because it’s unable to track the workouts I’ve completed if I use google cast, which I do all the time to watch it through my tv. And it doesn’t always play the music through google cast. So just some bugs they could improve on in this app.
Otherwise I highly recommend to anyone who prefers working out at home, or wants to kick off their fitness routine.
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Disappointing customer service
I’ve really enjoyed the app but after asking for a renewal price and option to cancel I’ve had no reply. They make it very hard for you to cancel, it can’t be done through I tunes or the mobile app which is very annoying. I don’t actually know how to cancel since they haven’t replied to my email. The classes on the app are plentiful and good however the app logs you out more often than I would like and sometimes refuses to let you back in A disappointing end to a fairly good year with the app
5 emails later still no reply and it renews in 2 days. I will have to recall the money through my bank.
Awful avoid at all costs
5 emails later still no reply and it renews in 2 days. I will have to recall the money through my bank.
Awful avoid at all costs
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Response from developer
Hi, we’re sorry to hear you have not heard back from our team, and we understand the frustration. We would be happy to assist you with your cancellation. Please connect with us by reaching out to support@alomoves.com or +1 855-936-1604.
Payment options are confusing
I am curious the difference between the annual and the monthly. If you go month by month, you are saving more money than paying annually.
Best App around
This app gives you everything you need and more. It’s so easy to navigate through, if you know what you’re looking for or not, you want to focus on a specific technique or you’re in a specific mood, type it in and it’s there. Love this app and haven’t taken a class I don’t like!
Love Alo!
I can say that Alo Moves has changed my life!
I’ve learned SO MUCH and I built so much strength with Alo ! I will never quit!
My absolute favourites are Ashley Galvin, Josh Kramer and Dylan Werner.
I’ve learned SO MUCH and I built so much strength with Alo ! I will never quit!
My absolute favourites are Ashley Galvin, Josh Kramer and Dylan Werner.
Great content, terrible app
Unreliable app. Works for a while then all classes lock and doesn’t recognize my subscription that is set to auto renew every month. When I try to log back in it’s unsuccessful then try online and firewalls block my IP address. Customer service bots offer me a month free but do absolutely nothing to fix.
Took a break from this app for a few months and decided to try again because the content is truly wonderful, but the app failures are back happening again and I’m about to give up for good.
Took a break from this app for a few months and decided to try again because the content is truly wonderful, but the app failures are back happening again and I’m about to give up for good.
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Response from developer
Hi, we’re sorry you’re having this issue and understand the frustration. We would love to help! Would you be able to email us some recordings or screenshots of the crash you are experiencing as well as the phone and iOS versions you are on? Please ensure you have updated to the latest version of the app, and if you are still having issues, reach out to support@alomoves.com, +1 855-936-1604 or +1 323-321-6334.
