Issues
Always issues, can’t ever get to the area to have prescriptions delivered. Have tried several times to add another person that lives in the same household and it tells me system down try again at a later date. I’ve tried for over 2 yrs. I don’t like that if your prescription isn’t covered by insurance, nothing let’s you know that, you just don’t get the medication. You need to call the pharmacy, then need to listen to everything about covid shots and flu shots before you can even enter the # to speak to someone. So much for automated.
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Must be the worse app that I have ever used!
This app is slow, inefficient, not user friendly (e.g., can only be used vertically!!!), and is extremely frustrating I plan to change to Walgreens because of this terrible problem with the app that just doesn’t go away!!!! If I use the app, and then I find that I need to go online to change a setting (since the app won’t always allow me to do so), my account is frozen for awhile. This app is time consuming, archaic, and NOT user friendly. Wouldn’t you think that CVS could design an app that is both vertical and horizontal, that is efficient, and that is not so frustrating? I have just about lost my patience with CVS and the app!! I have always liked to deal with CVS and I love the employees in my little town, but the frustrations are extreme!
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Why no landscape mode?
CVS, you’re big kids. You can afford proper app developers. So why, when more and more iPad owners are using keyboards and trackpads (and when Apple is pushing the iPad as a laptop replacement), WHY DOESN’T YOUR APP WORK IN LANDSCAPE MODE?
This is inexplicable and silly. I use my iPad with Apple’s own Magic Keyboard case. Every time I open the CVS app, I have to remove the iPad from the case, rotate it into portrait mode, and stop using the keyboard. This is incredibly frustrating and makes the app effectively unusable for me.
Let me know when you finally add landscape mode, and I’ll add two stars. Deal?
This is inexplicable and silly. I use my iPad with Apple’s own Magic Keyboard case. Every time I open the CVS app, I have to remove the iPad from the case, rotate it into portrait mode, and stop using the keyboard. This is incredibly frustrating and makes the app effectively unusable for me.
Let me know when you finally add landscape mode, and I’ll add two stars. Deal?
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The worst
This is absolutely the most incompetent app I’ve ever used in my life. I need to transfer a prescription from one store to another every time I press the transfer prescription he goes around in a circle and starts where it was before so I can’t figure out how in the world to do it. It seems to me that it would be unbelievably easy but apparently Cvs is unable to figure it out. If you are for example retired and have a home in Florida and I’m in Massachusetts I need to transfer prescriptions back-and-forth I suggest you go to Walgreens
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Terrible App
Between my wife and myself we get close to 30 prescriptions a month. Your app is terrible terrible lousy inaccurate terrible terrible terrible. I click on drugs it says to refill and go to the drug store and am told that it is too early ALL THE TIME. YOUR APP STINKS. Walgreens is looking better every day. Very user un friendly!!!!!!!!!!!!!!!! Hate you’re site won’t let me log in and changed password THREE TIME WORST. APP!!!”!
You do nothing about this lousy crappy app it is the worest unfriendly app in existence. I would rather call India and talk to a rep. You should be ashamed of this app I spend thousands and thousands literally in your store and nobody gives a crap!
You do nothing about this lousy crappy app it is the worest unfriendly app in existence. I would rather call India and talk to a rep. You should be ashamed of this app I spend thousands and thousands literally in your store and nobody gives a crap!
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Great for the most part
I’m not sure if I would rate the website as high if it weren’t for the FANTASTIC people in the pharmacy at your 3133 Lemmon
Avenue location in Dallas Tx.
I like being able to sign in with a thumbprint.
Sometimes the site freezes and you can’t do anything (usually happens in the middle of the night so maybe you are doing maintenance).
I know the exact path that I need to take to see if a medication is ready, but if I needed to find something else it might be confusing. When I am talking to a pharmacist on the phone, it is great that I can be viewing my medication list on your site.
Walgreens has a live chat feature which I used, but the store was so bad it didn’t matter. No complaints
Avenue location in Dallas Tx.
I like being able to sign in with a thumbprint.
Sometimes the site freezes and you can’t do anything (usually happens in the middle of the night so maybe you are doing maintenance).
I know the exact path that I need to take to see if a medication is ready, but if I needed to find something else it might be confusing. When I am talking to a pharmacist on the phone, it is great that I can be viewing my medication list on your site.
Walgreens has a live chat feature which I used, but the store was so bad it didn’t matter. No complaints
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Poor customer service at store 8782
I worked in the retail field as an Area Manager for Mervyns for 14 years. During that I trained employees on customer service. I am not a “mystery shopper” but if I had been one, your store would have failed. I also worked in HR and brought trainers to train our employees at the Health District.
Your customers should expect kind, courteous staff. I went to your store today and “George” rang me out. Maybe I have higher standards having worked in retail but there was no acknowledgement as a shopper. Upon walking to his checkout counter he just looked at me. I expected a greeting (not picky hello would have been okay). There was not any words to greet me into his store. When he was done ringing me out and I had paid, an exit or thank you would have been appropriate. He handed me my bag and said, “ there you go”. Wow! He failed miserably; did not thank me
Or wish me a good day. What has happened to customer service? Do we not train our employees on BASICS? What is wrong with this employee that he cannot talk simple basic conversation.
I will continue to shop at my local CVS. This store was out of the way close to GNC. Will not return to your store. Was very discouraged with this employees lack of caring. He appears to be mismatched to this job.
Your customers should expect kind, courteous staff. I went to your store today and “George” rang me out. Maybe I have higher standards having worked in retail but there was no acknowledgement as a shopper. Upon walking to his checkout counter he just looked at me. I expected a greeting (not picky hello would have been okay). There was not any words to greet me into his store. When he was done ringing me out and I had paid, an exit or thank you would have been appropriate. He handed me my bag and said, “ there you go”. Wow! He failed miserably; did not thank me
Or wish me a good day. What has happened to customer service? Do we not train our employees on BASICS? What is wrong with this employee that he cannot talk simple basic conversation.
I will continue to shop at my local CVS. This store was out of the way close to GNC. Will not return to your store. Was very discouraged with this employees lack of caring. He appears to be mismatched to this job.
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Unreliable and unclear
Hard to find pre-payment button since it is now necessary to press start delivery (no clue that this is how to get to prepay page). When put credit card info in, took 3 times to be able to type in number despite cursor on box, despite valid credit card and correct numbers, error message “need valid payment method” comes up...had to put info in 3x before it magically took payment(no change in numbers entered). Despite rx ordered, when pressed recent orders, only one rx came up of med that i had already marked as no longer needed. The 2 rxs that i needed were not on this list. When box came up9without me asking for it) to participate in survey , i said yes, pressed yes button and no survey came up. When i hit pay, the survey box came up again and no survey appeared. Since changes were made to this site, it must have been a web designer knucklehead. It is markedly useless for the purpose i need it for. Fix it!
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Archive prescription
I would like to archive some prescriptions for one medicine that are active but not actual and pharmacy refill them instead the last one. It is impossible to archive part of prescribed for one medicine and will be very good improvement if I can. It will spend a lot of time for pharmacy on call or information desk.
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Poor design Usage
First I downloaded the app to use on my iPad as well as my iPhone. Discovered I downloaded an app that only was designed for iPhones. Terrible to work with on the iPad Pro 12.9. Today I searched for an iPad version. Great news I thought. However disappointed again as I must use it only in portrait mode. Why no landscape? Not user friendly. Why would anyone make an app that has to be used differently on different IOS devices and not just one app that does it all. Just saying - Poor design.
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