Leave a Review Gametime
Exchanges/trades
Although I completely understand the premise of the app - I wish there was a way to pay a restocking “fee” if you’re able to find better tickets within a reasonable amount of time after purchasing (say up to 48-72 hours)... I bought tickets less than 2 full days ago and upon searching the app again I have found much better seats for the same or less money. Yes - I could have waited but I wanted tickets in hand for my anniversary but it stinks that there are possibly better seats that will go untaken because Gametime won’t let me exchange my current tickets. I dont event care that I’d potentially pay the same as the first set of tickets but I want the better seats! Ha! Maybe they would consider offering a ONE-TIME exchange for equal or lesser value tickets with a possible restocking fee if tickets were purchased within say 72 hours... I don’t know. I’m just bummed to see a bunch of good seats with good views going empty! They should create a clause that would benefit both buyers and sellers that would make it possible for everyone to be happy...Show lessMrs Blosser
Worst Ticket Experience
I used Gametime to take my 5 year old son to a baseball game and bought tickets about 4 hours before the game. About an hour and a half before the game, the tickets were still not in my inbox. We decided to head down anyways thinking they would be there by the time we got to the stadium and contacted support to confirm, to which I received the answer “they’re guaranteed to be there by gametime.” We got to the stadium, still no tickets so I called support. They let me know there was an issue with the seller sending the tickets and that they were looking into it. We stood outside of the stadium for almost an hour, going back and forth with support, waiting on our tickets. Multiple people said they would help and then we never heard back from them. On my last call to them, I asked that they refund the money so I can just buy tickets at the window. At that point they decided to let me know that they could just give us different seats, which were no different than our first tickets. By the time we got in the stadium, we had missed the start of the game. Worst ticket experience I’ve ever had.Show lessJay_______C
First use and I’m out $300+
Buyer beware: I bought two tickets to my favorite band’s out of town concert a month before the show for more than $300. I accepted that this was above list price because the show sold out quickly. Unfortunately, work got busy and I figured out a several days before the show that I couldn’t go. Bummed, I decided to put my tickets back up for sale through the app. The app automatically sets and adjusts the ticket price and warns you not to cross-sell or you’ll pay them fines. As the day of the show arrived, I watched as ticket after ticket around mine sold off. More expensive tickets, cheaper tickets, they all sold. And then it was show time and my tickets still hadn’t sold. Not even at a fraction of the price I paid. So... I paid a premium price for my tickets, I didn’t get to go see my favorite band, and I watched the app as essentially all the tickets except mine sold off without being able to sell them anywhere. Out more than $300. I’ve used Stubhub for years and other ticket resale options multiple times and I’ve never had this experience. Deleted the app and taking my money elsewhere.Show lessIntoAllMusic
Don’t sell your tickets on Gametime!!
I have sold many tickets on gametime but I’ll have to second think the next time I do. They are not transparent on how much your tickets sell for. So you add your tickets to the app and they send you a text once the ticket has been uploaded and also when it sold. Not only do they send you a text they email you too. What the text and email don’t include is the amount your tickets sold for. Don’t you think that’s the MOST Important information?? Why don’t they tell you? Oh because if you don’t pay attention they change the price it sold for. I sold a ticket last week to a dodgers game. When the ticket sold I received a text. I went to the app and checked how much it had sold for and it said $18. Later that afternoon I check again and it said it sold for $12.
I emailed gametime and went through the process of explaining the situation. First thing the “agent” asked was do you have proof it sold for that amount. Clearly there’s no proof Bc they don’t send you the proof. The responses also seem to be prewritten. Shown no empathy. Yes, it’s a minor difference but be transparent. Tell your seller what price their ticket sold for on those useless text messages and email you send. It’s not that hard!Show lesshggikiff
Different pricing for the same exact seats at the same exact show
Different pricing for the same exact shows, from 3 different friends. We all we’re looking for the ZZTOP & Jimmy Buffett concerts and the prices ranged from $59 on a coworker iPhone, to another price of $62, then my price was $82. When I emailed Gametime, their excuse was that different operating systems phones & different versions of the app. None of which was different. I will no use Gametime again, until I see them change the in the variance pricing. I don’t know if the pricing change on my iPhone, was because I had purchased Houston Astro’s ticket a few days ago? Wonder if that had anything to do with my pricing being $20-23 higher. I surely hope that they do not do that. But it sure looks like they are doing that. If you use this app, I would check with other friends to see about their pricing, before I purchased them.Show lessgmantx99
To download or purchase from this app.
I purchased tickets for a Miami heat game against the Celtics. The day of the game I drove 45 minutes to get to the stadium and paid $20 parking fee. When I reached the gate the tickets on the app wouldn’t open, in attempts to still be able to go inside I called the company 5 times until I finally gave up. I learned that several people who purchased from them had the same misfortune.
They refunded my tickets into a credit, to which I recently tried to use for a Sunday ticket of rolling loud. I purchased one ticket that said it cost me $244 dollars. When I finished a three step transaction it showed that I paid $342, I called them 3 days in a row until they finally answered today. I inquired of the price I paid and ask for a refund because it wasn’t the price I agreed to pay for. They declined this option and said the rules are clear. They also added a $75 hidden fee... HIDDEN FEE. Supposedly you have to read through the acknowledgment to know of these hidden fees. Point is this app is sketch and I just advice to not risk your earnings. This app is definitely not trustful and I regret trying to get my tickets the cheapest way. It ends up costing the costumer more.Show lessfdbdjhdvc57448chu
Buyer Beware
This was the worst ticket buying experience I have ever had. THEY DO NOT OFFER BUYER PROTECTION!!!!!! After buying two tickets to a popular concert my friend made travel plans to travel for the event. Several hours later I got a text that the seller no longer had the tickets and to call right away. They then offered me better seats at the same price and asked me to hold. After a 10 minute wait I was told those seats were not available either and there was nothing they could do for me but give me a refund. I asked why they couldn’t get me the next set of tickets for sale that were a slightly higher price point and was told they can’t do it. I asked to speak to a Manager and was told he would call me back as soon as he was off the phone. Thirty minutes passed and I got no return call so I called him. He offered me a credit in a higher amount than what I had paid or a refund but by that time all sets of 2 tickets were $900 or more. The credit would have covered the tickets for sale if he had taken my call the first time or called me back right away. I got no apology and a refund a few days later. Do yourself a favor buy from StubHub. They offer the a FanProtect Guarantee that ensures you won’t get screwed over like I did.Show lessAJane27
Love the app itself but terrible experience
Let me start by saying this is a really cool app and I love the look and design and overall app experience. However when it came to resolving a problem and selling tickets I was very dissatisfied. I emailed customer service about a issue with my email address, to which they promptly responded with a solution to attempt, which I did. That unfortunately didn’t work, so I emailed them back requesting more help, to which I never got a response. Secondly, I found that the whole ticket selling process is somewhat shady, I bought two tickets by mistake for an event, to which I immediately tried to get a refund, which they don’t do. So I decided to take the loss on the $60 transaction fees on the purchase and sell them through the app. The tickets took forever to sell which isn’t necessarily Gametime’s fault, but nonetheless... I eventually sold the tickets, only to find out that I won’t get paid until 48 hours after the event... 5 months from now 😑 So I lost $60 for the transaction, sold my tickets under valued more than $100 what I bought them for, and now have to wait 5 months for my money. I realize that this information is stated under the FAQ, but the information is not presented up front when making these decisions. Buyer beware I suppose. Regardless I am very unhappy and would love to see Gametime improve on this for others.Show lessKenny G 69 69
Developer Response
Hi Kenny! We appreciate your feedback and we apologize about your less than stellar experience. Please reach out to our Fan Happiness Team if you have any questions!Didn’t Honor Guarantee
I purchased tickets on the site. The price seemed low which is part of the joy of using the Gametime app, finding really good deals. I clicked on purchase and completed the transaction. As the guarantee notes: “You'll get the tickets you ordered in time for the event and they'll be valid for entry. If that doesn’t happen, we'll locate comparable replacement tickets...” The law with guarantees is pretty clear, Gametime does not have the option to later say “whoops we made a mistake” or to say that “the transaction was not really completed because we had to do more work to confirm the transaction was complete”. Once I accepted the deal that was advertised on the site they were legally obligated to fulfill the order or to “...locate comparable replacement tickets...” To make matters worse I received a text from Gametime insinuating that the problem was in my end at 938am: “Message from Gametime: Unfortunately, we were unable to complete your recent purchase attempt with the payment method provided. We recommend that you either try a different method or contact your card's issuing bank for further information. We apologize for any inconvenience.” I have confirmed this was not the case, so this message was nothing short of a lie to cover up their pricing error. Very disappointing.Show lessRhalterman
Where’s the “last minute reduced price” stuff?
They put up ads about cheaper last minute tickets but that’s crap it’s just another expensive ticket resell business.Francoisito007
