It's a great app that generally seems super convenient. That being said, I tried to purchase $9 tickets to a concert, and the app charged me for a $63 option. I didn't see a confirmation price anywhere after clicking on what I thought was the $9 option, so I didn't notice this until the day after when I looked at my bank statements. I tried looking for a customer service number, and they don't have any phone numbers posted anywhere online. You have to email them first in order to obtain a phone number. After finally getting a phone number and calling them, they basically just told me that the whole thing was my fault and wouldn't refund me the difference between the two ticket prices. I firmly believe the app glitched out on me and charged me $63 by accident, but even if we were to assume that the whole situation was my fault, they still had the information in front of them while I was talking to them on the phone showing that I tried to purchase the $9 ticket several times, and only showed as having tried to purchase the $63 option once. I've gotten full refunds from companies in situations that were much more clearly my fault, so this just seemed quite absurd to me. After some bickering I eventually gave up as they clearly were not going to give me a refund. I love the whole idea for the app but definitely won't be using it anymore.
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Aqua Lad
