Leave a Review Gametime
What is the point of customer service?
Just tried buying tickets. Would go through and say it was “pending”. Then about 10 minutes later I’d get a text saying “unfortunately we are unable to complete your recent purchase. We recommend contacting your bank” So I spent 30 minutes with PNC to get everything cleared up to buy them. Still won’t go through. So I call Gametime customer service.
Get some guy who’s clearly has his kids in the background (cool, work from home life. That’s fine). I ask him if anything happened on their end cause my bank has assured me that they can see the pending purchase and it’s approved. The guy fumbles over his words and then just says “we’ll since it won’t go through in our system we recommend you try buying on another platform like Ticketmaster or stubhub”. Yeah dude, obviously I can do that. But is there any reason why it won’t work? And he just repeats that same response verbatim. So I say “I get that. But I was hoping to get those seats and they don’t appear to be available on the other apps” and he just continues to say the exact Canned response.
I get that he likely doesn’t have the answer, he’s just some customer service rep. But he didn’t even take a moment to look into my account or anything. Didn’t even ask for my account information. Gametime should just put up a automated message instead of employing people if they’re just gonna tell you to go shop elsewhere. It would be a lot cheaper.Show lessBoomer janssen
No use for the app
It’s all fake. No use of marketing that says cheap tickets. When you check out, they add equivalent amount of taxes and fees which makes it expensive.Jaswals
Worst Tickets app
What a Bad experience I got from Gametime, I purchased 2 tickets for the World Baseball Classic Semifinal Game, so I found what I called a steal , great seats at an incredible price , so first of all this platform send your tickets just 2 hours before the game, not like others platform that send your tickets INSTANTLY, so once I’m on my way to the Stadium I received a msg from customer service that there was a problem with my tickets that for any reason the seller didn’t has his tickets anymore , so They gave me 2 options , a refund or swap my tickets for another ones, so I started chatting with customer service and literally They were just sending me craps seats when my original tickets were incredible, as They were just sending me bad options to swap my tickets I search another decent seats not as good as my original purchase but still decent I told customer service that I would take these seats They told me that those seats were out of the their range so I told them that I can pay the difference even though my originals seats were better , They told me They can’t do the payment difference so finally I asked for my refund , so people WATCH OUT WITH THIS APP , no matter if They charge you and the order is complete BECAUSE THEY DON’T send your tickets INSTANTLY and you can have a bad experience like mineShow lessDmngo
Developer Response
Hello there. Thanks for your review. We are sorry that you had a bad experience with your World Baseball Classic tickets. Please reach out to us with a copy of this review and the subject of "Gametime Review Response" at feedback@gametime.co and we can take a closer look, see what happened and how we can best help make this situation better. Less than 1% of all ticket sales on Gametime ever have any issues at all, and most we can resolve on the spot, and our teams are working hard every day to make this number even less.I love it!
I was really scared to buy concert tickets to see Drake because I saw allll over tiktok how SEATGEEK was scamming people out of tickets back in 2022. Like the day of the event people weren’t receiving their tickets or being told that they’re unavailable they were sold to someone else. So I was really apprehensive when I bought tickets with this app, but I checked all the other ticket websites and Gametime for sure had the cheapest prices at the moment. Even though it is 4 months away, after buying my tickets they said my tickets would be electronically delivered. Me being afraid I messaged support which was very accessible and quick even though they had high demand (unlike how I’ve heard people sat on hold with seatgeek support for 3 hours). I told them I hadn’t received my tickets yet and wanted to know if it was possible to receive my electronic tickets the same day of the event. He replied and said that usually they send the tickets closer to the day of the event. I said okay. THE NEXT DAY. I got my tickets. I’ve never been more excited and happy. The tickets are in my hands no hassle or fuss. Choose Gametime over SEATGEEK PLEASE! Sorry for the long review, some things just need a background story.Show lessjulieapcapps
Great App
Use it for getting great deals for last minute ticketsBenjamin4991
Avoid - seller of fraudulent tickets!
I purchased 7 tickets through the app and received an email with screenshots of the “tickets” and not formally transferred through the app. I reached out to customer service who assured me that the tickets were valid. I went to the venue and scanned the screenshots but all of the tickets were denied. I ended up standing in the ticket line for an hour+, missing nearly half of the event, and I’m not sure if the stadium took pity on us or just wanted to process the line faster and we were issued replacement tickets (the stadium weren’t sure if the tickets were actually real or fake). After I reached out to the Gametime customer service for a refund of the $25/ticket service charge ($175 in total for the 7 tickets), I was offered a $30 credit that could only be used on this app with the following form response:
“We are a ticket marketplace with no inventory on hand. All of our ticket inventory is sold through our sellers and so that's why we are only relying on our sellers. And I understand that you are requesting a refund, apologize that the $30 Gametime credit is the only amount that we give to you.”
I received the above exact message three times with zero acknowledgement that someone actually read my email. At this point, I am fairly certain there is no further recourse as their Gametime Guarantee is nonexistent and patently false. Do not use this app, customer service is abhorrent and the tickets they sell are potentially fraudulent.Show lessCalbsafebear
Developer Response
We are sorry to hear about your experience with the issues with your tickets. Can you provide more details so we can investigate what happened, please? Please reach out to us at feedback@gametime.co with more details, use Gametime Review Response as the subject and copy this review in the email for us to investigate further.Simple and easy, takes seconds!
I don't typically go to shows or events. Buying tickets is a PITA, and so when I wanted to go to a Mariners game and my lil bro told me about Gametime, I was skeptical. But holy $#*t, this app is awesome! I bought a block of ten tickets - using Apple Pay - in seconds. Then, I was able to TEXT MY FRIENDS THE TICKETS. Gametime told me when a friend had confirmed the ticket, and even gave me the option to "take a ticket back" if I needed to. I love this app and will be using it in the future. I have three suggestions to make it better: 1. Ability to "favorite" and event so I can come back to it easily if I'm undecided on whether to buy tickets at that moment. 2. A description of the event. With sports, it's fairly straightforward, but for concerts I'd like a little more info about location, time, and what the "official description" of the tour is. 3. A way for my friends to pay me back for tickets. Maybe Venmo integration? A strong app with a great UI, I'm all in on Gametime!Show lessDrewnnnnnnnn
Great
I purchased tickets to a SF Giants game about 2 weeks in advance. Immediately after purchasing I was told I need to download the Gametime app and then told I need to download the mlb ballpark app in order to recieve my tickets. This is when I started seeing the tons of reviews saying basically buyer beware and all the horror stories about using Gametime to buy tickets. I was immediately nervous and that was compounded by the fact that once my tickets arrived a day before the game I received them via text message and not by the mlb ballpark app which I was told over and over would be the method which I received them. I contacted customer service and they reassured me that there was nothing to worry about and everything was legit(I had also heard in other reviews of these same reassurances made only to have the tickets be bad). Anyway got to the park, opened up the text link with my tickets and voila! Entry into the park no problem, simple and easy. Don’t know if I was the exception to the rule but based solely on my experience Gametime is top notch. The app is by far the best layout and most user friendly. The customer support went above and beyond to address any concerns. The tickets worked perfect and everything was overall awesome. Thank you for tickets and I look forward to doing business again soon.Show lesscadamw1
Terrible Customer Service & Hidden Fees
Purchases tickets for a sporting even that ended up being cancelled because of wildfire smoke. When I bought the tickets I purchased three, then a friend decided to join so I clicked the 'add another ticket' feature that they have in the app to buy another seat nearby. When I reached out to get a refund they explained that they checked with the venue and the event was technically postponed but without a date and that a refund wasn't possible. I explained that i didn't live in the area and would be able to attend the rescheduled event. At first they tried to make it sound like they would do me a favor and let me resell the tickets (a standard feature of the app). After some pressing i got them to agree to a credit... but only for one transaction. They absolutely refused to credit more than one transaction even though I used and in-app feature to purchase 4 seats to one cancelled event. The whole time they pushed the narrative that I should be so lucky that they were being so generous. Do yourself a favor and use tickpick and avoid the deceptive pricing and delayed delivery.Show lessKirsnt
Not terrible
This app frustrated me so badly that I’m considering deleting it. For the sake of your sanity and your time I’m going to be brief. Bad: This app doesn’t do what is advertised for the average person. You can find “lower” prices, like tickets to a concert for 40$ instead of 60, which will leave you thinking you got a great deal. That is until you go to check out and realize that your total is 62$ because of “tax.” The tickets are originally 68$ (including tax) on other platforms. This was extremely frustrating because I was trying to purchase these tickets to go with a friend and they couldn’t end up getting me the extra 20$ it took to purchase their ticket. Good: I’ve gone through processes of trying to by concert tickets before, people cancelling and companies raising and lowering prices at a whim. It can be hard to find tickets for small shows or just little comedy nights, this app is incredibly helpful for that. My mother and her boyfriend use this app to buy 10-30$ tickets to great bar comedies as date nights. I can appreciate that the app can provide you with an array of shows and tickets, and that some of them are fairly cheap. That’s all, I don’t think I’ll be purchasing tickets through this app anymore, but I might keep it to find what comedy shows are playing in my area, and how much to expect the tickets cost.Show lessDenkiKinnie.SeroSimp
Developer Response
We apologize for any confusion with fees. Please reach out at feedback@gametime.co and we will be happy to supply you with tips on how to resolve these issues and more!
