Leave a Review Gametime
Awesome app for tickets
I absolutely love Gametime! I have been using it for over a year and am finally coming around to writing a review. At first I was skeptical when I saw ticket prices so low but it has yet to fail me. I can always find cheap tickets whenever I am looking to see a game. I also use it to find great prices for seats closer to the court when my team is in town (Go Kings!) so I can get up close and personal. The pictures in the app have been super helpful when trying to decide where to sit, especially when I am traveling and going to a game at a stadium I have never been to. Super clutch. I even had to call the customer service team once when I was worried about my tickets not being delivered in time for the game and they were super friendly and were able to answer all of my questions. They assured me they were on top of it and even reached out to the seller for me to speed things up! I will continue to use Gametime as my go-to for buying tickets and you should too.Show lessahdjrbbc
Worst experience DON’T USE
I had the absolute worst experience with this app… I bought the tickets two days prior to my event. It said that the tickets have been transferred that same day and I downloaded the ADDITIONAL apps required to actually receive the tickets and I never was able to get them. The first time I called customer service they were helpful and said I would receive an email with the ticket information within 45 minutes… 45 minutes go by no email. So I call back to which I get a new customer service rep who was very rude, no help whatsoever, and told me to check my email which I did obviously! With nothing there. That was their only solution, they did not help whatsoever. We go to the box office at the event hoping they can help. They’re trying but see the same problem we see. I call back! (3rd time now!) Same “solution”. Finally the event Box office was able to see that the transfer had been initiated just the tickets were not physically there so they took what evidence we did have from this DUMB app and thankfully they were nice enough to let us in. Gametime: Your customer service was awful and your system with these partner apps AXS & FLASH SEATS was a joke. Will never be using your service again even if it was a good price for tickets.Show lessangryone2018
FRAUD!
Regarding the purchasing of tickets on this app, I would give 4 stars. Easy to use, quick and good prices. However, if you need to sell tickets...be warned. I had tickets to sell for an event the next day so I attempted to use gametime. I went through the process up until receiving a “loading screen” that was froze as it never finished loading a confirmation. So I used another ticket app to list my tickets, which sold later at night. The next morning I received an email from gametime that my tickets were now listed ON THEIR APP, followed by another email that the tickets were then SOLD. I immediately contacted Gametime customer service to which they informed me they would look into the situation. I waited a few hours called back and restated the whole scenario to which the new customer service rep stated it was my responsibility for the failed transaction despite never receiving a confirmation after attempting to list the tickets, then finally receiving both a confirmation of the listing and sale of tickets THE FOLLOWING DAY. BOTTOM LINE...stay away from this website as accept no responsibility for their faulty app and its lack of communications.Show lessMaderajohnny
Good to buy tickets but selling another story
Buying: I’ve used this app a few times to purchase sports and concert tickets and it’s easy to navigate and gives a great in-seat view when interested in a certain seat. I had no issues getting into the venues.
Selling: I ended up having to sell 2 tickets I ironically originally purchased from the app for around $150. When you sell your tickets, the app sets the price for you and you cannot set your own price if you wanted. Fortunately the tickets sold, but note, that one sold at night, then the next day the other did. I’m highly disappointed with the lack of information on sale price of the tickets I’ve sold.
Unfortunately: I ended up getting $52 back in “Gametime” credit, so a $100 loss over a couple days. Im happy they sold and I got something back, but it leaves me with a bad taste in my mouth as I get surcharged for the original purchase, and then who knows how much Gametime takes from the resale?? I don’t, because all emails (which is great communication but) didn’t provide any information on HOW MUCH the tickets sold for, and HOW MUCH Gametime took off of that. Gametime needs to be more transparent with its financial transactions.Show lessDylan216
Resale market
The app is overall easy to use and seemed to be reliable when purchasing tickets. Selling tickets is another animal all together. I went to resell two tickets I bought on their app. Although I can not control the price they sell at and they are up front about that, there seems to be questionable ethics going on during the resale. Since I could not change the pricing of my tickets myself I diligently monitored the pricing of the tickets on their app that were for sale in the section I had tickets for sale in. Tickets were stated at one price on the app and I was paid out a significantly less amount at the same time. They told me the fees are high to use PayPal. They also stated they sold my tickets for $21 less per ticket than what was posted on their app at the time of selling. This seems like they are charging the buyer a higher price and then telling the seller they sold them for less. Also, there was a week left before the event and if the tickets were in demand then they shouldn’t have sold them for a rate much less than what the tickets normally are posted for on the site. Very questionable things going on here.Show lessJrl05005
Absolute worse
Sixers are playing a home game that could clinch the first round of playoffs. Joel embiid’s first home playoff game. Meek Mill was just released hours before the game and is rumored to be ringing the bell before the game!!!! Obviously had to get tickets. First time using this app and so far everything was amazing. Got cheapest tickets I could find from anywhere else. Tickets purchased. Credit card charged. An hour later, and 2 hours before the game I get a text saying the tickets I ordered are NO LONGER AVAILABLE! Call to get more info. Call and they say they are a third party vendor and don’t have control of the tickets and the seller must have sold them before Gametime sold them to me. Unacceptable, but no time to waste, and the person says they have other seats I can get. I say well this is ridiculous but I have to get the tickets before I complain further. She goes to get them and then says they sold and she can only give me a refund! This has never happened with any other 3rd party vendor and is totally unacceptable. I would never ever think to use this app again and would strongly recommend against it. Paid $100 more a ticket (only because the news on meek mill and how close it is before the game)on stubhub, but got my tickets immediately. #trusttheprocess #freemeekShow lessMjalten
Poor customer service
After checking my bank statement showing me there were two charges for game time for the same price the day after the event, I called to see what was going on. Two days prior I had been online attempting to purchase tickets for a baseball game it told me I needed to download the app after purchasing which I did. However it showed no tickets in my my ticket section so I went to the same section selecting the same tickets and purchased them. The tickets then showed up in my ticket app, if I had already purchased tickets with the exact same email address and log in why did they not show up and why are they still not there? After calling once it sounded like who I was talking to was going to be able to help out but unfortunately Working as a first responder as an EMT/Firefighter I suddenly had to go and that would call back later. When I called back I talked to someone who claimed he was a super visor, and he knew everything and all the policies and since the game had passed he could no longer refund me due to company policy and stating it was my fault for the second purchase and that they sent me an email. You would think if they wanted to keep customers happy and returning they could fix a simple mistake such as accidental double purchases.Show lessNotagametimefan
Awesome Customer Service
Gametime App’s Customer Service saved the day on a NFL playoff day. After leaving my phone in the parking garage and riding the train into the game my wife and I were between a rock and a hard place when can to having tickets to get into the game.
Three times we tried to access the stadium using the receipt i was able to pull up by logging Into my gmail on my wife’s phone.
The stadiums supervisors sent us to willcall and then willcall sent us to another willcall and them back to another supervisor yet between them all they couldn’t allow access into the stadium without a scannable tickets.
Although in a state of disgust, I emailed Gametime using their ‘feedback’ email with an explanation of my delema and a request they email me my tickets. I did this thinking it wouldn't be helpful in time for us to get into the game. Standing at the gate we could hear Kickoff...
And then to my surprise, as I was lettting my wife down easy by telling her we’d go watch the game at a downtown gastropub low and behold I receive an almost immediate reply email. They asked me to provide some Acct information. In a matter of moment we had tickets got into the stadium and were in our seats fifteen minutes later.
I’ve been to hundreds of games/events/concerts and I can tell you unequivocally the Gametime App folks truly provide valuable irreplaceable customer serviceShow lessTellesio
Scam- DO NOT use this app
First of all let me just say that I’ve never written a negative review about an app before. However this company screwed me over so bad that I feel obligated to write a review. I “bought” tickets to the ACC championship game last night. First of all the “tickets” didn’t load until the game had started, making me stay outside of the stadium listening. Once they did appear in my app they didn’t scan, because someone else had already used them. I tried contacting Gametime three times, but no response and no help. I had buy tickets from a scalper (which were cheaper and better seats btw) and received no refund from Gametime. They DO NOT prevent scammers, they DO NOT guarantee your money. Use any other ticket app besides this one, they are too far behind the ball, they steal your money, and worst of all, they don’t care. The point of this app is to buy tickets closer to the game so that they’re cheaper and a better deal. You would think that because of this, Gametime would have better safeguards and better customer service, and not leave their customers out to dry. Instead they take advantage and hope that you find other options because you’re desperate, and they expect you to move on and forget about it. Fortunately there were other options that let me enjoy the game and have a good time, if not then I would be even more furious. Just horrible all around. DO NOT USE THIS APP!Show lessDavey powerscore 4
Developer Response
We apologize for the experience you had using the app and are happy to hear you were still able to enjoy the game! We want to make sure that you received that refund so please reach out to our Fan Happiness Team so we can help you out further. Thanks!A pleasant surprise!
Reading reviews of this app I was skeptical, but they pulled through. I ordered my tickets and began to get paranoid that they weren't gonna be here come game day because a few days had past, so I used they're feedback email to see what I'd get back. (Honestly I thought it would be very unhelpful) But, I couldn't be more satisfied with the customer service I revived. I got quick emails back to me and they reassured me that my tickets would arrive the next day (which was the day of the game). And I received my perfectly legitimate tickets. Still, being my paranoid self my heart was racing as they scanned my tickets at the garden but they were Legit! Thank you game time for a simple easy to use app, fantastic customer service, and cheap seats!!! I will DEFINITELY be using this app again. I did not experience the problems I saw in the reviews so either gametime has fixed them or they just didn't happen for me. To conclude, I am very satisfied with this app, and you will be too if you do decide to use it.Show lessLucasGC2002
