Leave a Review Gametime
Super cool !!!
Bought a ticket for Niall Horan (Night 2) @ The Forum 7/28 from here & it was soooo good !!!!. The idea of going was soooo last minute & I didn’t want to still pay a lot so I legit bought the ticket like 5 hours before The Show. I was scared the ticket wasn’t going to come in on time, or come at all because I got a message that had said the original ticket I had bought “ran into a snag with the seller,” which I’m guessing they may have backed out or something? Not sure what that meant, but Gametime had me & gave me a completely charge free, new ticket/seat just one or two rows above the original (got an edge seat too)!!!! So honestly when I got the first message about the “snag,” I was really scared & thought I was gonna get scammed lol, but I didn’t & I got a good seat (and view) for only $61!!!! They sent the link to accept the ticket through messages instead of an email, so if you’re thinking of buying, definitely look out for that :). After clicking the link & accepting the ticket it immediately (well, after loading for like 5 seconds) transferred to my Ticketmaster account (after signing in). Once it was time to scan at the entrance I had no problem with my ticket. Definitely will be using Gametime again when an artist I know plays near. Thank you Gametime!!!!!! I had so much fun. I definitely recommend!!!! :))) Saves u sooo much money!!!Show lessihearthestrokes77
Sides with scammers.
10/10 do not recommend using the Gametime app to buy your resale tickets!! I bought a ticket on there for ZB in Houston. They’re claiming I’ll be getting a Ticketmaster transfer … for a concert not even listed on Ticketmaster. Crazy. I message their helpdesk support whatever. I get asked for a mountain of screenshots. I comply, ss from Ticketmaster. From my email. From AXS. Everything. I get told I have to contact NRG themselves to ask if they’d take a Ticketmaster ticket. Again… for an event not even offered on Ticketmaster. I explain for them to even just look at the seat number. I didn’t realize there was a seat 1245 in section 102 … oh wait because there’s not. I’m still told they cannot issue me a refund. That’s okay I have the mountains of proof I’ll be showing to chase bank tomorrow to easily get my money back. $350 to be exact. Like I’ve bought resale tickets before but I’ve never dealt with a company so oblivious to the fact they’re wrong. Like I’ve worked in customer service for a longggg time. I understand you’ve got to follow rules. But to simply say “oh well what your “claiming” is just wrong” after literally a dozen ss proving I’m indeed not wrong??? Again. Wild. Will be sticking to tickpick for all my 3rd party purchases. Because at least when I got scammed on there I got a full refund immediately and even got ticket credit which got me free mlb tickets.Show lessBannat101
Developer Response
Greetings, and thank you for taking the time to leave a review. Your feedback is precious to us as we continuously strive to enhance our services. We would greatly appreciate your input on how we can further improve your experience. To address your concerns more effectively, kindly forward a copy of your review and confirmation number to feedback@gametime.co. Please use the subject line "Gametime Review Response." This will enable us to delve deeper into the matter and make the necessary enhancements. Once again, we express our gratitude for your review and eagerly anticipate hearing from you. Your input is pivotal in our ongoing efforts to provide exceptional service. Thank you for choosing Gametime.Horrible. What a joke.
Buyer beware– Gametime does not actually own any of the tickets that they “sell”. Instead, they’re more or less a 3rd party ticket broker. I bought tickets to a game and was notified that I’d receive my tickets on Ticketmaster (outside of the Gametime app). For that matter…what’s the actual benefit of me purchasing my tickets with Gametime instead of just buying them directly from Ticketmaster? I was also told I wouldn’t receive the tickets until a day before the game. Which is problematic for me because I was taking time off work and traveling out of state to attend the game with my family. So I would’ve liked to have had better peace of mind ahead of time. It took several weeks after I purchased the tickets before I received an email with the “link” to the barcodes for my tickets. That link was not associated with Ticketmaster whatsoever. So after having complained enough times, I finally got them to reach out to the “seller” and had the tickets directly transferred to my Ticketmaster account about a week before the game (even though I had purchased the tickets several weeks prior). But the whole process was just a total disaster. If I had bought directly from Ticketmaster (even if it was a resale ticket), I would’ve had the tickets immediately without having to deal with some nonsense third party. DONT WASTE YOUR TIME! JUST BUY DIRECTLY FROM TICKETMASTER!Show lessMrRickSTL
Developer Response
Greetings, and thank you for taking the time to leave a review. Your feedback is precious to us as we continuously strive to enhance our services. We would greatly appreciate your input on how we can further improve your experience. To address your concerns more effectively, kindly forward a copy of your review and confirmation number to feedback@gametime.co. Please use the subject line "Gametime Review Response." This will enable us to delve deeper into the matter and make the necessary enhancements. Once again, we express our gratitude for your review and eagerly anticipate hearing from you. Your input is pivotal in our ongoing efforts to provide exceptional service. Thank you for choosing Gametime.Misleading ticket prices….
First of all this is on the canadian app store, so tickets should be sold in CAD dollars. Second, you should advertise the total cost of the ticket. What’s advertised as a $80 tickets actually ends up being twice what you think it will. $80 plus “fees” ends up being $125USD. If you’re buying 2, then $250USD which becomes $340CAD after conversion. I found same day tickets for much less and better seats on Kijiji and FB marketplace plus they were offered in $$$ CAD What a scam.Show lessA Tbone1981
Gametime is The Best
I lost my Gametime account from years ago but I will tell you a crazy story involving them. I went to Tom Brady’s 100th career win game in Boston. We got scammed on our tickets from EBay and we had to buy tickets on the way to the stadium. We found the Gametime app and it was a fairly new app at the time. Just being scammed on EBay I was hesitant to download this app but I did it any way. We bought our tickets and as we were waiting for them to hit our account, we get a call from Gametime stating that someone had just purchased those tickets seconds before us and they were no longer available. You can imagine how we felt after what happened with EBay… however the person on the phone told us he could do something better for us, he said he will upgrade us to the front row on the 50 yard line. You can imagine we thought the person was lying after what we went through but before you knew it, we got our tickets and sure enough, we ended up watching Brady win his 100th game in the front row. This is review is long overdue but I can tell you that I became a fan of Gametime after that experience. They saved our trip to Boston!!! I tell people this story all the time but just never had a chance to post the review!!Show lessPaola625
There’s one setting
And it’s not to switch it to CAD from USD. So a flash deal for $15 on the app is actually a $30 ticket with the fees and then $50 with the conversion. Deceptive.Amazing game 137591441
App works fine; hidden fees make it useless
If you’ve bought tickets before you know there are always hidden fees but for this app it’s like 30-50% fees. They pretend to be cheaper than SeatGeek and other alternatives but end up being more expensive for lesser tickets. I recommend using another service that doesn’t charge $12 in fees for a $15 ticket (and proportionally more for the more expensive tickets). TL;DR: Use another service if you want actually cheap tickets.
Update after reading dev response:
The fees which bother me are set by you, not the seller of the tickets. I am not complaining about the ticketed price set by the reseller but your very aggressive fees on top of the seller set prices (which would be reasonable without the fee). All in pricing included your ludicrous fees and is the reason it’s not worth using the app vs cheaper and more reliable resellers like SeatGeek.
Additionally, your Gametime guarantee is worthless considering it is only worthwhile if you find “the exact same seats” on another app; so it only applies if a ticket seller was careless enough to post on multiple platforms at a different price (aka no guarantee at all). That shirks responsibility while pretending to have the customer’s back and it’s really misleading. I am not changing my star rating and will not be continuing to use the app.Show lessjet750
Developer Response
Thank you for taking the time to provide us with your feedback. We genuinely appreciate your input and understand your concerns regarding the higher fees associated with our service. It's important to clarify that our suppliers determine the fees beyond our direct control. However, we are committed to enhancing the overall experience for our buyers in ways that are within our control. One such feature is the "all in pricing" option available in your settings, allowing fans to view prices that include all associated fees. Additionally, our Gametime Price Guarantee offers the opportunity for price matching. If you find a lower price for the exact tickets elsewhere, we will match that price and, in some cases, provide 110% of the price difference (capped at $200) in Gametime credit, which you can use for future purchases. We would like you to explore these features on our platform, or feel free to contact us directly. We are here to help you and help you with anything else. Once again, thank you for your review. We are excited to help you with your next event and ensure your experience meets your expectations.Great purchase
I bought my tickets for the RBD concert on Miami on september 22 when they first went on sale about 5 months ago . At first i read all the coments about this app everywhere just to see if it was legit or not . There were good and terrible reviews that made me think this was a complete scam and fraud . I paid $1200 and purchase 2 tickets for the 1st floor section . They were a really good price just by the fact that it was close to the stage . Im not gonna lie, i inmediately became anxious and scared and even contacted customer service but they were really nice and tried to calm me down and assured me that i will get my tickets on time . After that i just went with the flow of time and believe it or not 3 days after i received my tickets . I still was on denial about the authenticity of it but i was able to add it to my phone wallet and inmediately i conpare it to my friends ticket and it was exactly alike . Well , yesterday was the concert and i went there hopping they’ll let me in . As soon as i scanned my tickets i was in . The seats were as i expected them to be . The show was perfect ! I’ll definetely buy from this app again . Ps: hopefully i’ll get the same luck next timeShow lessElicadtillo15
I didn’t got my tickets
I bought 2 tickets to the Junior H concert at the Crypto in LA, apparently I had them and everything was good, a day before the concert I checked the app to see my tickets and they were voided canceled. I reached out to the customer service chat and they told me that the tickets were there and that it was a glitch from the seller part but that everything was fine and that there was not going to be any problem with the tickets the day of the event, they also told me that if I had any problem the day of the event that they were going to find a replace for the ticket or that I was gonna have a refund. The day of the event I talked again with agent and they told me the same thing that the tickets were good to go but for some reason I couldn’t see them on my axs app, the answer that they give me to that was that I had to go to the box office and tell them my name my section and row number and that they were going to be able to find my ticket because they have all the information of the fans and everyone who buys the tickets. The day of the event I went to the box office and they told me that in fact the tickets were canceled and that I was not going to be able to use them anymore. Honestly I had the worst experience because you think that you have the tickets and you’re there and they tell you that the tickets are canceled.Show lessAngieee25
Developer Response
Hello there and thanks for the review. We hate that you had this negative experience and would like to see where it went wrong. We would love your feedback regarding how else we can do better. Please send us a copy of this review, along with your confirmation number, with the subject line "Gametime Review Response" to feedback@gametime.co and we can dive deeper. Thank you once again for the review and we look forward to hearing from you.You owe me a credit
I bought tickets for the Detroit at Cleveland series. Purchased tickets two days before the event. My tickets were STILL not available at time of gate opening. Your guarantee says not to worry because tickets will be available at least two hours before the game. Prior to gates opening, I purchase two additional tickets, thinking they would arrive instantly. They did not. Gates open, and none of my tickets were available. Thankfully, the security allowed me to enter, and, on my honor, come back to the gate if the barcode ever showed up in my phone. After about 15 minutes of gates being open, my barcode showed up, so I went back to the gate and had them scan the ticket I used. The additional tickets I purchased while standing in line, stressing out because of Gametime dropping the ball, I did not use. So, in my mind, Gametime owes me a credit for those tickets. Customer service said they would investigate the matter. I gave them adequate time to investigate the matter, and nothing has been done. While I do appreciate the U.S. based customer service department, the company has earned this review, and star rating based on the fact that they never got back with me about the matter in question. They’ve also earned me repeating my experience any time the conversation arises about 3rd party ticket sellers, as well as me not using this company anymore.Show lessCJTJ18
Developer Response
Hello there and thank you for the review. From the sounds of it, this was not an ideal situation and we are terribly sorry for the trouble. We also want to assure you that this is not a typical situation with our transfers. We would love to take a deeper look into this for you as we hold our procedures and values to a high standard to try and ensure the best experiences for our fans. We ask that you reach out to us at feedback@gametime.co, with a copy of this review and the subject heading "Gametime Review Response," and include your confirmation number for the order in question, and we can dive in and see what options maybe available to you. Our investigations can sometimes take up to 2 weeks at most but you should have received a response to it in any case. Upon your response to the feedback email, we can dig deeper to see if the issue was escalated properly. We look forward to hearing from you.
