Leave a Review Gametime
Two Minutes Before the Game - Not cool
Ordered tickets on a Sunday for a game the following Saturday. Received a message that I’d receive the tickets by the 14th. Nothing. On the 15th I chatted with customer service for 20 minutes. They said they’d reach out to the seller to ask for expediting and to wait two days. Nothing. Thursday before the game chatted again with customer service for 20 minutes. Admitted that the seller had an issue with those tickets but had three similar to provide. Okay. Nothing. Chatted with customer service again for 25 Friday morning. They said he has until Friday night to deliver. Nothing. Chatted with customer service at 5:30 in the morning day of the game for 30 minutes. They said the tickets would come through at least two hours before the game, later received an auto text saying the same thing. Nothing. Chatted with customer service at 11:30 before the 1:00 game while waiting at the gates. They wouldn’t switch tickets or cancel the order because it was the day of the game. I ended up ordering from somewhere else so I could get in. Their tickets came through at 12:58 for a 1:10 game. WILL NEVER USE AGAIN.Show lessNot Crushed Yet
Best Ticket Purchasing App
I would just like to start off with that I dont purchase tickets that often, and when I do its normally through first party websites like Ticketmaster or LiveNation. Recently, I bought tickets from Gametime to one of her favorite artists for my girlfriend and I for iur anniversary. She was so excited and I was happy that she was happy! I later got an email from ticketmaster that the tickets were obtained fraudlently (Whatever that means). Long story short, my tickets were suspended and I was out about $600. I called Gametime and without soipping a beat, they connected me with a ticketing specialist and told me that after they try contacting the original seller, I could either get a refund, credit, or replacement tickets! That was by far the smoothest and best customer service experience I have had in a very long time. Not only that, but the app is awesome! With views of where your tickets are, competitive prices, and fees that are not too pricey. Gametime will be the place i purchase my tickets from now on. I love GAMETIME!Show lessIJR4653
Legit Review - You Decide
Something changed with this app. The customer service has been horrible. I’ve religiously used this app for a couple years for everything in the Boston area. But the customer service has gone way downhill. I can’t recommend this app to anyone. Look elsewhere. I bought tickets to a game. I was unable to attend so I requested a refund. This was 10 minutes after purchase if that. Customer service told me they can’t refund as its always been accepted.. under 10 minutes.. really.. alright so they told me they would help me with a resell. I reluctantly said ok. After I said ok and told them I was not satisfied with their service they told me oh these tickets cannot be sold on Gametime.. so how did I buy them then??? They said they actually couldn’t help me. After I complained and asked for a survey the agent Cherry said oh here’s some links to ticket master and stud hub you can probably resell there.. are you serious.. horrible experience. Do yourself a favor and uninstall the app or don’t install it all together. Blame Cherry and the Gametime service. It’s horrible and you will get screwed by this app.Show lessSteady in HD
Do not use this platform - avoid avoid avoid
Gametime used to be my fav place to go and look for tickets, especially great last minute deals. But now, for literally the SECOND time in a row, we have bought great tickets and been told the seats are no longer available because of an issue with the seller. This is just so disappointing. Imaging getting your kids hopes up that they get to see their favorite team live and in person and, not once but TWICE this happened?!?! This has never happened to me with another platform.
Here’s the deal: The first set Gametime replaced for us - were the seats as good? No. Not really even close but I can live with that because they worked with us to make things a bit better. This second time, all they are offering is a refund or a credit with a 30% bonus. Why? Because tickets inadvertently got listed for 60 bucks when they are going for 800+. Gametime’s offer wont even get us in the door with different tickets. Of course the seller wants to make more money and get her/his tickets back but that shouldn’t impact the buyer. The policies on the website literally state once tickets are sold there is nothing they can do about it if the seller is unhappy, including with the price. Even after offering to take the worse seats they have, way way way worse seats then we purchased, still nothing they can do to help. Avoid this platform ticket buyers. Be better gametime.Show lessHS3434
Double sold my seats
I used the app for quite some time with no issues until earlier this week. Purchased 5 tickets for an MLB game and 2 of them would not scan at the gate. We’re told that the tickets had been sold twice and were forced to purchase more tickets at the gate. Confirmed with the people in the seats they indeed have the same tickets and also purchased theirs at Gametime. I understand things happen but figured a simple explanation would get me at least a credit back for those tickets. This is where my real issue comes. Instead of an apology and quick refund, I have received multiple emails with ridiculous questions like if I took a photo of the strangers in my seats pictures, or could provide receipts for the two extra tickets we had to buy (they were my guests and entered separately) I didn’t ask them for proof and this was already explained to Gametime customer service. They seemed very interested in figuring out what went wrong, but no interest at all in just taking care of me. I deleted the app and downloaded seat geek. Too many options to not take care of your customers.
*They did finally issue a credit to make this right. Don’t love the way they insist all of their efforts in investigating it show nothing went wrong. Apparently there is a way for something to go wrong without their visibility. I don’t know. If something goes wrong, they claim reaching out immediately is the thing to do. So keep that in mindShow lessneverlostjosh
Developer Response
We are sorry to hear about your experience. Can you provide more details so we can investigate what happened, please? Send an email to feedback@gametime.co with all the details. Please make sure you mention your review in the comments too.Thieves
I wish I could give this app zero stars. Game time literally stole $990 from me and has taken weeks to get back to me. They still haven’t given me my money back, that they stole (reminder), and messed up my whole experience with the one concert that I was willing to spend that much money on. The concert was March 14, 2022 to put that in perspective. Not to mention, I’m a 22-year-old in college debt, planning on graduating this year and it I don’t have money like that to just drop on concert tickets, so when I do it for one time and this happens…?! Again, still waiting for the reversal charge, but this is not acceptable at all. Their team might answer the phone in a nice manner but they are so useless and couldn’t care less about any possible issues. The reason I continue to ask for my money back was because the concert was Billie Eilish in Chicago, I live in a suburb that’s over an hour away from the city itself. Multiple times throughout that day they continue to cancel my tickets and then about 30 minutes before the show offered me brand new ones or gametime credit. Obviously we weren’t going to go for half of the concert and I don’t want $100 back in game time credit… It’s like I literally spent almost $1000 for no reason until I get my money back. Not much else has made me this much stress in my life at all either.Show lessJessica Boeber💗
Developer Response
We are sorry to hear about your experience. Can you provide more details so we can investigate what happened, please? Send an email to feedback@gametime.co with all the details. Please make sure you mention your review in the comments too.Supreme
Gametime is the best, and that’s not hyperbole. Easy way to get great seats, obviously, but this review is about the customer service. I purchased some tickets not long ago and tickets were transferred via Ticketmaster a few days before the event. Everything seemed fine until we parked and were walking to the venue, I pull out my phone and go to my Ticketmaster app to find no tickets. I was admittedly panicked but I just couldn’t figure out how to get a hold of Ticketmaster to figure out what went wrong. As a last ditch effort before just buying tickets again hoping to get a refund or something the next day, I called Gametime’s support. A human answered and was very kind. She explained that the Pro sports team that the tickets were from used a separate proprietary Ticketmaster site than the universal Ticketmaster site. She text’d me a direct link while we were talking and I had the digital tickets in hand. Ultimately Ticketmaster left me hanging, but Gametime had my back and resolved an issue they didn’t even create.Show lessalperale
Worst customer service ever
NEVER BUY TICKETS FROM GAMETIME..
I bought tickets for an event that was 1) postponed but then I couldn’t attend. They couldn’t refund my money which is ok… I guess. There solution was “you can try and re sell them” lol
And then worst… the event was canceled and I didn’t and never got any email, notification nothing about that!! Apparently they did a refund… a refund on a credit card and bank account I don’t even own anymore! And I had told them that before as I couldn’t attend the event, was leaving the country etc…
Their cs was not helpful at all! The worstShow lessm.b.64.
No Credit for Changed Event
I’ve bought and sold tickets with GameTime a lot and not only like their service, but appreciate their customer service. However, keep in mind that even if the sporting event you bought tickets for has a change in opponent, you will not receive your money back in credit or otherwise. I bought tickets on 10/26 for Uconn Womens basketball @ South Carolina Womens basketball on 1/27. Three months later the game was canceled and Ole Miss replaced Uconn on the same night against South Carolina. This was four days before the game. I paid $138 (total) for two tickets on 10/26. I would not have paid this amount for Ole Miss v South Carolina. Truthfully, I wouldn’t have purchased tickets to that game. Even though Uconn was replaced and the matchup is not what I paid for, because the event was still South Carolina Womens basketball, on the same day, at the same time, in the same arena, I was not given a credit back. Keep this in mind when purchasing tickets. I believe I should have received my $138 back in credit, but GameTime does not.Show lessEmitemag
Useless
One game was cancelled, no full refund. Second game was postponed- No refund at all. Customer service is a joke IF you end up getting ahold of them.juliaaa314
