Leave a Review Gametime
No refund
If the event is rescheduled afte postponed, they don’t refund youma2606@
DO NOT BUY TICKETS FROM THESE THEIVES!!!!!!!!!
I tried buying tickets for my friends and myself to go out for my birthday on night to a Nets game. I bought it, but never received my ticket until 3 quarters into the game (even thought their policy guarantees to give tickets before the game starts). I wasn’t able to go to the game with my friends, and therefore ended up stuck at home. When I called for a refund, they didn’t give it to me. After over an hour of going back and forth, they gave me only a $65 credit for my next game (which by the way was 50% of what I spent, $130 on tickets for my friends earlier that night). So, not only did these thieves steal money from me because I paid for a product, yet didn’t receive what I paid for, I also was refused a refund even though their policy is a refund policy! However, on top of all of that, the worst part of all, they ruined my birthday plans with me and my friends. If you want to buy tickets, use another app to do so, because these people like to hide things in their terms and conditions (which nobody actually reads) and then use it against you even though they put in big letters REFUNDABLE, but nope, ain’t nothing refundable with them! So please, do yourself a favor, and avoid making ANY purchases using Game Time Scam Time, it’s for your own benefit, and I’m saying that using both knowledge and experience.Show lessDavid B. M.
Developer Response
We are sorry to hear about your experience with the delivery of your tickets. Can you provide more details at feedback@gametime.co so we can review this purchase and reevalutate the credit we originally provided?Great experience
Great experience!
I bought tickets to the Washington Football team and Dallas without reading the reviews. Once purchased I noticed I wasn’t getting my tickets and decided to read the reviews. So many of them were horror stories that after 3 hours without tickets I started to panic. I called them and the first person kept giving me excuses and I explained the game was the next day and needed to have the tickets so I could give as an early Christmas gift. That person wasn’t very helpful so he connected me to Kiley. Once I got Kiley my entire experience went from not to sure why I purchased without investigating first to being 100 percent happy. He kept me on the phone, explained to me the process. Once tickets were transferred to me he even sent a text letting me know they were sent over and he was sorry for the confusion. My husband and brother in law went today and no issues with our tickets! They had a blast and we bought Club level tickets and didn’t even know the food was included! Great experience! Thank you Gametime!!Show lesstiffanyv975
I guess I got the tickets just in time
I called Gametime about 3 hours before the game was supposed to be started and after contacting them about 3-4 times they kept on telling me that the seller was supposed to be selling the tickets and that I should get them. After contacting these people, I finally received the tickets for the game. But what if I didn’t contact them, would they have delivered the tickets to me in time? I don’t know. It looks like there were people who never got their tickets and I wonder if I hadn’t been personally persistent with getting the tickets, if they would be able to deliver them at all. Yes I got the tickets; but not until I had contacted them several times before they were delivered. Great prices and the customer service was decent; but I stressed out because I wondered if I was going to be getting tickets for my game. Not sure if I can recommend them to other people. It’s kinda like a roulette wheel and wonder if you will win or lose.Show lesscard player7
Terrible
I purchased tickets to a baseball game. It was my 4 year old’s first game. I was waiting did the tickets despite getting an email that my tickers were coming shortly. I kept on checking but it never came. The team ticket booth couldn’t help me because this is a ticket reseller. I tried calling customer service and was standing outside with my kid frustrated and not knowing what to do. TJ he customer service rep tried to help me but to no avail. Finally, I bought tickets at the stadium itself at full retail price but only in my budget.
Gametime did apologize for the mistake and inconvenience. I think they wound up “double-selling” the same seats! The did issue me a full refund however we didn’t go in early enough to get the giveaway for the first 12,000 fans telling me they were long gone! I am still very angry me and my daughter didn’t get those commemorative coins because they had a special ceremony before the game.
I should have stuck to using Tickpick only but there were only a few good seats left at decent prices. I wanted to sit in the field level to give my youngest daughter that great first game experience.
I am never, ever using Gametime to buy my tickets for any games or events ever again.
I wish there was a zero star option but nevertheless, this was my first and last experience with them. Time to delete this app and free up some storage space…heheShow lessNeilKR 76
Disappointed
As someone who frequently scours various apps for last-minute deals on tickets, I was quite excited by the potential of this app. But my first (and only) experience with Gametime was massively disappointing; despite purchasing my tickets multiple hours before the scheduled start of the event, I didn’t receive them by puck drop and spent nearly half an hour on the phone with support before my tickets eventually came through. To add insult to injury, after complaining about my experience (making it into the arena well past the halfway point of the second period) I was offered 1/3 of the value of my tickets back in credit as I was told I “only missed the entirety of the first period and was able to enter the event for a portion of the second period”. Awfully cheap strategy, especially over a pair of $60 tickets. And funnily enough, when you factor in the fees Gametime charges on top of the advertised ticket prices, you’re almost always going to be able to find cheaper tickets on other resale marketplaces that also provide a better customer service experience.Show lessCSN28
Lying App and Horrible Customer Service!
So I was looking at some tickets and the price said “$88 credit”. It made me think it was just a great deal because it didn’t say “plus fees” or anything like that. And since I have their all-in pricing option on, I thought the $88 credit was the all in price. Well I press buy and it charges my account $260. There’s no request refund button, so I tried to reach out for help. They have a chat option that seems to always be unavailable because I have tried it multiple times and they just send me an email saying it’s unavailable. So I sent them an email each time and after each email i get an auto response saying “we’ll get back to you during regular business hours which is in just a couple hours.” Couple days later and multiple emails later and still nothing. “Couple hours,” their auto response says, more like couple weeks or more like NEVER!!!
So in conclusion, their apps lies about their all in pricing so get ready for some surprise charges. And if you think they have customer service to help you with those surprises charges, we’ll here’s their next surprise, THERE IS NO CUSTOMER SERVICE! All in all lying app horrible customer service.Show lessRika4367
Love the app!
I love it, I always buy cheap tickets and I always have fun at the games that I attend with my family. I had an inconvenient incident where the sellers of the tickets couldn’t provide the tickets anymore so I was asked to call their customer care number and I did and the lady gave me two options. 1) get my money refunded to my bank account, which was $98 or 2) get $128 credited to my Gametime account. So obviously I choose the second option. I was told to close the app and then log back in when I went back in I forgot to change the date of the game and I purchased tickets to the wrong game and I immediately called their customer service and the girl said she couldn’t do anything about it and then she put me on hold and when she came back she said that they were going to refund me the money. So it’s safe to say that this app is great and that I will continue to use itShow lessSankarely
Great until the last time I used it, will never use again.
I’ve used this app many times for tickets to sporting events, and never had a problem until the most recent time. I purchased 10 tickets to a Blackhawks/Red Wings game in Detroit as my family from Chicago was going to come visit. I bought the tickets in early February and about a week before the event I received a message that my tickets had been “upgraded” at no charge. When we arrived to the game, we discovered that the new “upgraded” tickets were in the very last row of the arena (much worse than those I’d selected), and they were in the dead center of a 30 person row, so no aisle seats (which I was also counting on as there were people in my group that have a hard time getting around.) They were also on the end of the arena, as opposed to the center which I had chosen. I spent $50 a ticket, plus fees, and the “upgraded” tickets were going for significantly less than that. We were so high you couldn’t even see the jumbo tron. I am incredibly disappointed, and it ruined my experience. I feel completely ripped off, and spent a quarter of my monthly pay on tickets I could’ve gotten for a fraction of the price. I tried to contact customer service but the app wouldn’t allow me too, saying my email wasn’t set up (it is.) Buyer beware, you may not at all be getting what you paid for.Show lessCB Detroit
Does not describe what kind of venue and the age requirement
My first tickets I bought were to go to the Valley Bar in Phoenix. I called them and was inquiring and the service people had no idea whether or not you have to be 21 to get in. After a few calls I find out that you have to be 21 and I wouldn’t have been allowed in(take it I am 20 years old myself). Luckily, I was reimbursed and I went and bought myself some more tickets. These tickets were to attend the Crescent Ballroom. At the Crescent Ballroom you are separated by age. Noted I got my tickets for my boyfriends 21 birthday. So there was a metal barrier for people under the age of 21 and I got a giant ex on my hand. I understand the liabilities but it was completely unnecessary to shove underage people into a small barrier. My tickets described the place where we would be standing in the center but did not say anything about having to be 21 to actually be in the center. The area I was stood in was blocked off and was at the back left of the stage. There I stood with 13-16 year olds, it was utterly ridiculous. I would not have bought the tickets if GameTime actually describes the age requirements for their venues.Show lessmyreviewisHONEST!
