I hardly write reviews but this app has been my nightmare for over 2 years. I didn’t know it was possible for an app to be so horrific. Nothing on it works, even clicking the buttons is a pain and you have to press multiple times for a single number to register. The measurements of the app are off so half the time the buttons are inaccessible. It’s terrible
Developer Response
Thank you for your feedback on our app. We want to help resolve this but need to do so in a secure environment. Please reach out to your local Community Bank during operating hours or contact Customer Service at 00-800-2265-3279 or 1-800-239-9427, Monday-Friday 0100 to 1800 US CST (holiday hours may vary).Unlike all the other negative comments about this app, I think that it’s pretty decent. It’s okay but not the best and cannot compare to other US bank apps. I do like their built in two-factor authentication because it’s responsive, and relatively quickly at that.
Instead of only complaining on comments, I’d like to suggest one quality of life improvement. If the bank app could have a “spending history” or some type of accounting tracker, it would make it super convenient for the average user to track their recent purchases, without having to look at their account statements.
Developer Response
Thank you for your feedback on our app. We apologize for the delay in responding to your review. We value hearing from our customers and have included this feedback as a possible future enhancement. For any additional assistance, please reach out to your local Community Bank during operating hours or contact Customer Service at 00-800-2265-3279 or 1-800-239-9427, Monday-Friday 0100 to 1800 US CST (holiday hours may vary).This is a horrible App. There is no account function where you can see where your money is going. Seriously, how does this app not show my current balance and all my transactions? Everything is a maze to try and figure out what you need to do to pay a bill. If I didn’t need to bank to pay bills overseas, I would close my accounts and use Navy Fed and USAA.
This app is TERRIBLE! I need to see my transactions in order to see if my Telekom payment came out and I have to go through a maze to try to find the listing of the transactions. The app opens up with Euro conversions. I have an app for that. I need to see my transactions right away like my Andrews Federal Credit Union app and all my credit card apps. I set up facial recognition to get on it and that stopped working. I do not know who designed this app but they need to organize it better. Rating -10.
Developer Response
Thank you for your feedback on our app. Recent transactions can be seen by clicking the "page" icon located next to your account balance on the home page. If you continue to have an issue of need assistance with other issues , please reach out to your local Community Bank during operating hours or contact Customer Service at 00-800-2265-3279 or 1-800-239-9427, Monday-Friday 0100 to 1800 US CST (holiday hours may vary).Just everything about this app, the web-site, and the entire bank in general is just not good. How they have managed to break everything imaginable, in every possible way, is beyond me. I hated their exchange fees in the past (still do) but at least the old website did the basic functions, like let me login(!), and pay my bills. Now, I never know what I'm going to get. Why a roomful of people are not fired is beyond me. Counting the days to get back stateside and back to a real bank.
This bank, this app, this everything is terrible. They screw you on the exchange rate... they screw you 'transaction fees'... their phone app is terrible and nothing works like it should! If they released this app in the states they would fail as nobody would use it. I can't believe the DoD lets this bank take advantage of service members and DoD civilians like they do. Shameful.
At first I was upset about the new app but after they told me that they had no control over when the app would be released and walked me through everything it became super easy to do my banking. This app is way better than the last it just requires you to familiarize yourself with it. Most of it is pretty self explanatory and it looks a whole lot better.
Developer Response
Thank you for your feedback on our app. Its is a privilege to serve your financial needs. As a banking app, this is the worst one I have ever had to use. Having to do a dual verification for every login is beyond redundant. I already have facial recognition to login so it would only be logical that I would have my own email access to get the pin number. Once in the app, finding just the account history is a frustrating process. Then, you can only see the last three or four transactions. If I didn’t have to use this bank being overseas, I wouldn’t. 2+ years without fixing your app to be more user friendly just shows how they feel about you as a costumer.
Developer Response
Thank you for your feedback on our app. We value hearing from our customers and have included this feedback as a possible future enhancement. The most recent enhancement included improvements to accessing transaction history. For assistance, please reach out to your local Community Bank during operating hours or contact Customer Service at 00-800-2265-3279 or 1-800-239-9427, Monday -Friday 0100 to 1800 US CST (holiday hours may vary.)When I bank with all of my other accounts at other banks, I have zero complaints. In fact the mobile version surpasses the experience in a browser! Enter: Community Bank for the DoD………
Only available banking option to pay overseas direct to the landlord, and they’ve made it the most difficult thing on the planet. App is counterintuitive at best, non-functional at second best. Are the programmers kindergartners?? I’ve seen better apps developed by high school students in their bedrooms. Fix this piece of garbage, or don’t. Not that the developers really care.
On initial interaction with the app, it is counterintuitive and I was only able to figure out a basic function through frustrated desperate clicking.
I just wanted to see what charges were on my account, but instead of it being one click away, you have to run a report for your account history like a statement. This app is the lowest quality of banking apps out there, but I need it for one function and that function works.
Developer Response
Thank you for your feedback on our app. We value hearing from our customers and have included this feedback as a possible future enhancement. For any additional assistance, please reach out to your local Community Bank during operating hours or contact Customer Service at 00-800-2265-3279 or 1-800-239-9427, Monday -Friday 0100 to 1800 US CST (holiday hours may vary.)
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